ChangeGroup UK Reviews 

RIP OFF: My daughter, who is under 17 years old, went to the 147 Oxford str branch only to inquire details. She was given the brochure and before she had a chance to read the posted terms and rates, the cashier asked to see the money. She handed 250 euros thinking she was simply showing them. Without her consent, the cashier proceeded with a transaction giving back 145 pounds. My daughter had not given any consent, she had just given the money to be checked. When my daughter objected and asked the money back, the cashier refused. THIS IS AN OFFICIAL RIP OFF. We called the police but they never arrived. These people and the whole company should be put in JAIL. Surprised they still operate...

The 0% commission sign misled me to understand that withdrawing 300 EUROS from my Credit Agricole euro bank account would cost 300 euros like a normal 0% commission ATM. Instead they applied a grievous exchange rate so withdrawing 300euros cost 387 euros.

The worst place to do money exchange, absolutely they rip you off. They show you all their hidden charges and rate of exchange after transaction so you have no remedy. Just go to any bank ATM and you would get a better deal.
NEVER AGAIN

NOT CLEAR OR FAIR AND DEFINITELY MISLEADING.
Purchased 600 MAD from the Stansted London airport stand. When we asked her advice on purchasing MAD she said, "it's a restricted currency so the price is the price". This lead us to believe that the rate is the same anywhere. We asked for £100 of MAD. She gave us £91 of MAD. We subsequently with our Marrakech hotel about rates and realised that the Change Group staff member sold us 600 MAD ( worth about £49) for nearly double the price?!
I raised a formal complaint two weeks ago and no reply. Shocking. Will keep trying.

1 Star reviews are from people exchanging at the airport, unorganised 🤣

They offer the best exchange rate i could find if you pre book collection, pay on the day.

Ive ordered 1 week before my holiday and the rate is better than the post office where to even get that rate you have to swap over £1000!

DO NOT USE CHANGE GROUP!!!
Disgraceful rates. I was changing pounds for Turkish liras so had no idea what I was going to receive back. It was only at the end of holiday i realised I’d paid £524 for the equivalent of £375.00.
This is daylight robbery.

Absolute robbery. I can't understand how EMA agreed this company to operate in the airport. For £170 get €145. Avoid using this service

Kaushal at Gatwick AirPort its a good man

I just tried ( at 21:40pm Sunday 5th Oct. 2025) to exchange £175 for euros and the guy behind the counter counted the banknotes wrongly. I had to make him count again and then he offered me €165 which is wrong again since the change from pounds to euros would be about €200.
He should be fired!

Avoid exchanging money at ChangeGroup Gatwick!

I exchanged Moroccan Dirhams here in Sept 2025 and received £155 for 1,100 MAD, which works out to 1 GBP = 7.05 MAD, when the real rate was about 12 MAD.

When challenged, they admitted they use very high margins (20%+ before profit) and “cannot come close” to normal exchange rates.

Much better to order online, use a high street bureau, or withdraw cash abroad. Airport exchange = rip-off.

Worst experience ! Worst exchange rate
100 euros for 124 pounds - Normal exchange rate at 86 pounds for 100 euros on the day ! Big rip off , I wonder why they are being let operative if such huge extortion charges are being levied ! And being advertising FREE ATM withdrawals but with even worse exchange rate . Change group is fraud

Money grubbing thieves. Gave me £100 worth of Moroccan Dirham for £200. Unscrupulous people who take advantage of unsuspecting holiday makers. Amazing Gatwick allow them to operate at all.

Don't use this company.
Rip off merchants.
Don't know how they are allowed to function.
Charge sky high rates that are unheard of!
I guess lots of people get caught out as they are not careful when going on holidays.

I used the ATM at the Stantead airport; my issue is that I did not exchange money with them. I withdrew euros directly from my Wise (TransferWise) account — funds I already held in euros. Despite this, they charged me an additional €100 for an exhange!

I have contacted ChangeGroup regarding this overcharge but have not received any response

Do not exchange money at the airport with the Change Group they charge extreme amounts above the normal exchange rate. Absolute robbers.

Quick and very helpful Kaushal

East Midlands Airport

DAYLIGHT ROBBERY

Wont answer phone, emails, instagram messengers when over charged us £100

This Company needs CLOSING DOWN

Very bad experience they have charged about 15% service charges on exchange without prior telling or mentioning in Bold

Beware!!! Absolute scammers. DO NOT USE.

Daylight robbery got charged £374 for £300 euros, first time in 3 decades I got cash out of one of those machines. I could kick myself for being caught but it will be the last time & I will spread the word about being seriously ripped off by their exploitative exchange rates