uhomes.com Reviews 2,207

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making the entire process pleasant and efficient. Many people highlight the outstanding customer service, noting the personalized and understanding approach they received. The booking process is frequently described as smooth and easy, with consumers appreciating the quick response times and clear guidance provided by agents. However, some people were dissatisfied with issues related to promotional offers and referral amounts. A few other people also felt that the service could be unreliable, citing problems with agents not being reachable during appropriate hours and difficulties with the booking system.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers finding it incredibly smooth... See more

Response time

People report positive experiences with response times. Customers consistently praise agents for being quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facility is well- equipped with pool, sauna and community room. Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight a... See more

Company replied

Rated 5 out of 5 stars

I used uhomes to book my accommodation in Liverpool, and it made the process much easier. Since there are many options, it can take a lot of time to compare details, but the app presents everything c... See more

Company replied

Rated 5 out of 5 stars

Ms Yusri was very friendly and helpful. She had patiently guided us whenever we were confused or struggled to understand the process of booking the unit. Thanks to her, I have managed to book an accom... See more

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Founded in 2015, uhomes.com is a leading online platform dedicated to providing comprehensive housing solutions for international students. Over the years, uhomes.com has evolved into a global leader in the student housing sector. Aspiring to be the dictionary for student housing, we aim to offer seamless, reliable, and efficient rental experiences to students around the world. With strategically located offices in major cities such as New York, London, Mumbai, and Ho Chi Minh City, uhomes.com exemplifies a truly global footprint. Our international team is dedicated to supporting students and property partners across diverse markets, ensuring that our services meet the unique needs of students in various regions. uhomes.com is built on a foundation of innovation, integrity, excellence, and community. These core values drive our mission to be the home for students away from home and our vision to become the world’s leading platform for student housing solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

nice accommodation

nice accommodation

2 April 2026
Unprompted review
uhomes.com logo

Reply from uhomes.com

Hello Mehak,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Got the exact room I wanted

Got the exact room I wanted! Special thanks to Irene for being so dedicated and professional. She was always there to provide clear answers to every question I had.

1 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Al Hsuan,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Severely communicative and supportive

Severely communicative and supportive. Helped through out everything and was enjoyable to talk to and trust

2 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Safir,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great service!

30 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Shih,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Aye,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

High quality of service

The staff were very patient and friendly.

30 March 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I wanted to give a special thanks to…

I wanted to give a special thanks to Shubham Dhamapurkar, one of the most considerate and helpful people I have dealt with. I had a problem and he immediately came up with a solution and was with me every step of the way, and was so patient with my questions. He made the whole experience so easy. Big thank you to him .

26 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Nada,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Smooth & Stress-Free Experience with Uhomes

I had a really positive experience with Uhomes and my agent. From the beginning, the whole process felt smooth and stress-free. The agent was extremely helpful, patient, and always quick to respond whenever I had questions or concerns.

What I appreciated the most was how friendly and understanding they were. As a student moving into a new place, I had a lot of uncertainties, but they guided me through everything step by step and made sure I felt comfortable with my decisions.

They were also very transparent and honest, which made me trust the process even more. Everything was explained clearly, and there were no surprises along the way.

Overall, I’m really happy with the service and would definitely recommend Uhomes and the agent to anyone looking for accommodation, especially students who are new and need extra support. Thank you for making this experience so easy and pleasant!

18 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Malsha,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great experience with uhomes

Great experience with uhomes! The booking process was smooth and stress-free. A huge thanks to George for being so helpful and patient with all my questions. Highly recommend!

27 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Ho,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

very good

very good
have good day

27 March 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Very satisfied

Very satisfied — always reachable and extremely helpful.”

27 March 2026
Unprompted review
uhomes.com logo

Reply from uhomes.com

Hello Goudeseune,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Thanks to the staff’s support

Thanks to the staff’s support, I finally found my ideal accommodation, and the booking process went really smoothly.

25 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Yu Ling,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

room is a bit small but Jennifer is…

room is a bit small but Jennifer is really nice

26 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Mao,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I had a very satisfying experience…

I had a very satisfying experience receiving assistance with my booking! Big thanks to P'Timi, a Thai-speaking service consultant. P'Timi was highly responsive, provided complete information, and offered excellent support throughout the booking process, especially my special request.
Overall, I am very satisfied with the service and would highly recommend Uhomes (P'Timi) to anyone looking for accommodation support in UK.

26 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Pat,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Staff and services bring me a lot of…

Staff and services bring me a lot of benefits, which help me to find a great home, they help me with little things to help me how to contact with home owner.

26 February 2026
uhomes.com logo

Reply from uhomes.com

Hello Khue,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Chiang,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Phuong,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Positive review

The staff were really great, very friendly and helpful.

25 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Jenny,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Excellent!

25 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Guangyao,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great Assistance Throughout the Process

Tim provided me with a lot of helpful advice and support throughout the process. I truly appreciate his assistance. Thank you!

9 March 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look