UFile Reviews 139

Thought I'd give UFILE a try (been a long time Turbotax customer) - by far one of the worst online tax programs I have ever used...complete garbage

They advertise as free tax filing but they are not free.
Only when you give them all your tax information they will take you to a payment page to file.
They are not free.
You can not call anyone useful at the company, they can not help and have no answers.
STAY AWAY FROM THIS COMPANY.

Just spent an hour loading all mine and my spouses details in...and no where did it say what we owed or had to pay????? How do you call this tax software. What a waste of my time. I hope your delete feature works at least!

How do you give a -5 star review???
Stay away please dont waste your money or time! It's been one problem after another for me.
The compatability of the software with the actual tax forms is HORRIBLE. So if you call revenue canada for help, they have a very hard time helping because there's hardly any form numbers for any of the fields in the software. It's impossible to ask Ufile for help unless you buy an upgrade, so forget that option if you don't pay. You'll have wasted your time and trapped into upgrading for some support.
The government should not be allowing these third party companies to mess up our returns with so much confusion. Clearly many people are trapped into the "Free software" trap and then rush or guess their way to finishing their return without paying for the help they need to do it right. If they're going to offer free filing, support should also be offered for free especially when the questions relate to understanding the layout of their horrible over-complicated software that looks like it was designed by a 12 year old.

WILL NOT DOWNLOAD OFF OF THE INTERNET!
I bought the program at Staples & have the activation key in front of me.
The card says to download and install, but it will not!

Worst customer service ever, the representative rudely disconnected the call during our conversation and refused to provide a refund, when their servers were down and they were unable to Netfile with the CRA due to their server error. Now I need to fill out all the tax info again with a different software that doesn't have problems (and hopefully better customer service).

Moved to a Mac, so had to move to Ufile online. What a useless service. Closer to tax time their site is so slow it’s unusable. Terrible

Ufile Online platform has been down for the past 3 days. Unable to login, and the tax filing deadline is 2 days. I have used Ufile for 10+ years and this is unprecedented.

UFile did not save the work I had done on my tax return. The box states that online includes free telephone support. When looking for said telephone support everything I could find insisted that there is NO online support! I will not be using this software again.

I used the auto-fill my return to DL my wife's data. Many of the "issued by" fields caused Ufile to flag them as errors. When I tried to use "Click here to review .." Ufile hangs and I have to exit the session to recover. I see in the Ufile Community site that this was a problem in 2022. Its not fixed yet! I have used Ufile for many years but this is the last year I will use them. Ugh!

I used u file first time to navigate the system had 1 question stayed on the phone got an employee could barely speak english and said really fast in broken english what to do and hung up .trying to speak to a supervisor as i paid and cant seem to get through not doing it again

If I could give it zero stars I would! The program automatically completed a schedule 7 for RRSP contribution and claimed an amount that we did not input! It was a small amount but we didn't catch it and submitted with the error. Contacted them and they blamed us, saying we must have made an error on input!

It wasted my time and confused me and had a lot of trouble fixing some errors did not show where I have error in filing my return. I am very tech-savvy but still this app was not helpful at all.

It is horrible - completely confusing. Am I entering my spouse and dependent's actual tax information or am I just including it in my return for information purposes? I tried for ages to find line 32400 - eventually I found some complicated instructions on the web which worked. You are not prompted for anything - you have to find your own way. The help option is useless. Use Google instead.

I have used tax software for years, including most recently Studio Tax and Turbo Tax and it has never been this bad. I wish I had read the reviews before buying UFile

I struggle with 2 of 2 tax returns. One bc my mother was a widow and therefor the 3 questions at the end didn’t apply and secondly bc it wanted you to agree to direct deposit and communication via email. I could not agree, so it would not let me file.
For my own there was also a block in terms of moving into the filing process. So frustrated with it. I have been hours at it. Never again!

I am low income. I filled in the Ufile.ca. In the review section, my income doubled. Showed that I have to pay this crooked scam.

I have been a customer of ufile for several years. Every time I was able to file my wife's return without extra costs. I got a promotional discount offer from them for 2023 year. So I took that. When I prepared the returns, it asked me to pay ufile for my wife. The receipt read Family Head plus two dependants. So, I would at least be covered for a total of 3 returns. It appears Ufile is using deception to squeeze more money out of its loyal customers. I had taken up on their promotional offers before and my wife's return was never excluded. Perhaps this time I felt generous and picked "premium" hoping for better service, but got reduced service instead. What a big scam!!

I contacted UFile with a very clear description of their software problem. I file a joint return with my spouse. A tab "Download the Notice of Assessment" was available for my return, which provides a link to obtain your Notice of Assessment after NetFiling. This entire tab was not provided with my spouses return. Over several emails, I detailed the problem, provided screenshots, and the evidence that the tab was to be available. Help desk response from JADE who was supported by her supervisor, was that I had to call CRA. They said the tax return was under review, although the tax refund was issued. I was finally able to obtain the NoA from CRA. When your customer service answer is to direct to CRA for your software errors, that is pathetic.

I am below the threshold for bearing low income yet each year i was told it was free and STILL had to pay to get my tax done and filed. Shame on them for forcing a paywall to further drain low income people.

Don’t bother. I have slips for every dime of income, no self employed or rent or anything outside the boxes. This idiotic software kept asking for Covid income details (none) pension splitting info (I’m single) and would not progress past that. I tried two other software programs with autofill, both took only minutes and done.