Ueshima Coffee Company Reviews 954

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its rich, smooth, and full flavor, often describing it as the best coffee they've ever tasted. Many appreciate the excellent quality and value for money, especially when buying directly. The ordering process is frequently noted as easy and efficient, with consumers also commending the fast and reliable delivery service. However, some customers expressed dissatisfaction with recent changes to packaging, specifically mentioning a reduction in product quantity (shrinkflation) and an accompanying price increase. A few people also experienced issues with delivery, such as incorrect orders or delayed shipments, and some found the taste of certain products to be weaker than desired or to have an artificial undertone.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the coffee's taste, quality, and... See more

Delivery service

Customers consistently note positive experiences with delivery services, frequently praising the speed and... See more

Quality

Users describe positive interactions with quality, consistently praising the coffee as delicious, rich,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the fast delivery and smooth ordering... See more

Price

People report positive experiences with price. Many customers find the coffee to be a good value, with some... See more

Based on these reviews

Rated 5 out of 5 stars

This was my 2nd order directly from Ueshima. I usually add their coffee to my monthly supermarket order, but as there was a good bank holiday deal on I placed a direct order. Unfortunately I was sent... See more

Rated 5 out of 5 stars

Ueshima Coffee is our current coffee of choice and to be able to have it delivered is great. Efficient service and quick turnaround of orders. They are sometimes let down by their deliverer of choic... See more

Rated 5 out of 5 stars

It goes without saying, that the Ueshima Coffee Company produce the best coffee beans, that ultimately makes great, tasting coffee. After placing this order, I was kept well informed, from start, of... See more

Rated 5 out of 5 stars

One of my favourite coffee companies for that special morning cup! They are just brilliant and deliveries are lightning fast too. Great value for money as well. What's not to like!

Rated 5 out of 5 stars

We bought the three varieties of beans. All were spectacular and we got through them tremendously quickly. I recommend Ueshima with all my heart! I drink my coffee black and choosing their coffee made... See more

Rated 5 out of 5 stars

Thank you, Tracy, for your quick response and for resending the item via FedEx. I really appreciate how smoothly the issue was handled. The original delivery by Royal Mail was unfortunately sent... See more

Company replied

Rated 5 out of 5 stars

This is the best coffee available it is really delicious and smells divine and even my wife likes it!!! Buying direct gives a really good price as well and I think I have converted every family membe... See more

Rated 5 out of 5 stars

This is, to my mind, the best coffee at this price point in the UK. Ordering directly was great and ensured I got what I wanted instead of a subpar substitution from a supermarket. In addition it was... See more

Rated 5 out of 5 stars

My coffee beans were carefully packaged, promptly dispatched and delivered. As if that wasn't enough, the coffee I made with my Aeropress was perfect. was absolutely perfect. Very highly reco... See more

Rated 5 out of 5 stars

Ordering was easy and delivery very prompt. The coffee was the same price as in the supermarket and I routinely buy enough for the delivery to be free. I was particularly pleased to be able to buy cof... See more

Rated 5 out of 5 stars

Had to review this to get rid of the constant reminders from Trustpilot when I buy the same product. Only other way to do it is to unsubscribe from the sellers emails and I don't want to do this. Clea... See more

Rated 5 out of 5 stars

I’ve been a customer of Ueshima Coffee Company since last year and couldn’t be happier. The coffee quality is outstanding – rich, smooth, and full of flavour. The ordering process is simple, and deliv... See more

Rated 5 out of 5 stars

Great website, clean and clear, fast postage, well packaged and these Pour over coffee bags are amazing. A real taste of Japanese coffee.

Rated 2 out of 5 stars

I've had much cheaper yet more aromatic and clear coffee in drip bag satchets before. (Project Sarda by Kokoro) I had high expectations from UCC, but... 1.) No tracking, didn't deliver within... See more

Rated 5 out of 5 stars

Great coffee and very prompt service! Love Ueshima coffee beans, tried the pour over coffee bags this time and think they are fab too, will definitely repurchase!

Rated 5 out of 5 stars

Rapid delivery, good communication, fair pricing and above all excellent coffee, especially now that decaf ground is available. Only slight quibble is that the decaf bags are only 200g while the rest... See more

Rated 5 out of 5 stars

Quick delivery, well packed. I love this coffee, it's full of flavour and strength is perfect for me. Have a bean to cup machine and it tastes delicious freshly brewed. Used to be able to buy beans in... See more

Rated 3 out of 5 stars

I enjoy the taste (8/10) using the Nespresso pods but find it’s weaker than I would like. Personally I’d need at least 3 or possibly 4 pods on an expresso setting to get a decent & strong enough cup... See more

Rated 5 out of 5 stars

Order Saturday in my hands wednesday. Massive value with black Friday discount given the new packs have dropped from 250g to 200g these 500g bags are a massive bargain.

Rated 5 out of 5 stars

I have been using Ueshima coffee on and off for 4 years, and it's always something I come back to. In my last order, there was a misunderstanding, and Tracy and the Ueshima team sorted this out ex... See more

Company replied

Rated 5 out of 5 stars

I loved the coffee but it isn't well stocked local, I found it was most effective to buy direct, £20 purchase is good for free postage. Buying and delivering was all good.

Rated 5 out of 5 stars

Excellent service, very easy to order online and delivery was fast. The coffee itself is just superb. Wonderful aroma with a smooth strong flavour. I had this blend at a pub and had to order it for my... See more

Company replied

Rated 5 out of 5 stars

First time buying your coffee and wow it is the tastiest coffee I have had I am very pleased with how quick it came and the taste of all 3 is excellent thankyou

Rated 5 out of 5 stars

Coffee tastes good and was a decent price. Delivery was fast. I've been trying to find a new brand because my favourite for decades is out of production.

Rated 2 out of 5 stars

Whilst the coffee is a good standard, it’s extremely frustrating to see the ‘new packaging’ - an unmentioned sly decrease in size at the same cost and without the resealable bag.

Company replied

Rated 5 out of 5 stars

My tattoo artist stocks this in their shop. It's worth getting a tattoo just for the cups of this bad boy. Its a cup of smooth carnal desire infused with the sweat of viking gods with a petit morte th... See more

Rated 5 out of 5 stars

The taste is very good, probably the best coffee capsules I ever bought. Other than that, fast delivery, nick looking package, overall a very good purchase experience.

Rated 1 out of 5 stars

Set up a subscription last Monday 16/2/26 received confirmation and on the 17/2/26 an email saying my coffee had been shipped. It is now Late Tuesday the 24/2/26 and still no coffee. If this is the se... See more

Rated 5 out of 5 stars

The best coffee beans I have ever bought, the decaffeinated coffee is just as good as the full bean. I will continue to always buy this over any other.

Rated 5 out of 5 stars

All the coffees are some of the best I’ve ever tasted. Quick ordering and quick delivery. I particularly enjoy the 3/5 blend, very smooth and full of flavour

Rated 5 out of 5 stars

I’ve tried a lot of different coffees in this price range. Eushima is by far the best. I bought over £30 worth while there was an offer on which was even sweeter, but the normal price is a very good d... See more

Rated 5 out of 5 stars

Easy website with a better range of coffee than mainstream supermarkets stock from Ueshima and better pack size options. Free delivery when you order over a certain value, £20 if I remember correctly... See more

Rated 1 out of 5 stars

Ah, that old chestnut. "New look" packaging but reduce the weight by 50g and put up the price! Shrinkflation strikes again. Used to buy multiple packs but won't support a company that is dishonest.

Company replied

Rated 5 out of 5 stars

Everything I wanted was available and I could order exactly the quantity of each that I wanted. Free delivery was a bonus and my order arrived a day earlier than expected.

Company replied

Rated 5 out of 5 stars

Great products and service. I had a problem with delivery, customer service were so responsive and helpful and got everything sorted so quickly. Great company and coffee!

Rated 5 out of 5 stars

Ordering was a little difficult for me, as I had problems with the internet site I had written information on but nothing else? , I still have the problem, order arrived and arrived in good time and i... See more

Rated 5 out of 5 stars

Since I bought Ueshima coffee from the local Waitrose, I have been drinking this. Nothing else. My favorite is Tokyo roast. I have just reordered.

Company replied

Rated 1 out of 5 stars

No coffee after a two week wait and no reply to emails chasing my order even after waiting 5 days. The poorest service from any business i have ever ordered from.

Company replied

Rated 5 out of 5 stars

It took only three days from ordering to delivery on Christmas Eve. The coffee, service, and professionalism of Ueshima is in a class of its own. Superb.

Rated 5 out of 5 stars

Another great order from my favourite coffee supplier! New packaging full of the same bold flavour that is so adored in our office.

Rated 5 out of 5 stars

Excellent service. The website was easy to navigate. I was able to purchase what I needed without issue and the coffee was delivered fast.

Rated 5 out of 5 stars

Excellent service and price. Delivered in a few days. I think this is great coffee the beans are fresh. I have had a few of their different roast and the taste is chocolatie, creamy and smooth. My fav... See more

Rated 5 out of 5 stars

The whole process was easy from choice of coffee, subscription timings through to the delivery. The notification of despatched etc was great. The coffee is fantastic.

Rated 5 out of 5 stars

My favourite coffee from an ethical company. Reasonably priced and an excellent online ordering service. I just wish they did their decaf in a ground version.

Rated 5 out of 5 stars

Excellent product, loved by all those that are served a delicius cup of Ueshima coffee. The service always matches the coffee, excellent!

Company replied

Rated 5 out of 5 stars

Fabulous Japanese Coffee Whether the milder Tokyo blend, or the stronger brews, there is a smoothness to the roast

Rated 5 out of 5 stars

The website is simple to use. There is great communication on the progress of the order and the delivery is really quick

Rated 1 out of 5 stars

No one answers email enquiries. 500g bags have been oos for weeks. Ask about it and zero reply. Then up pops Black Friday and suddenly they’re available. Web site is awful, there’s no email to tell yo... See more

Rated 5 out of 5 stars

As always fast reliable service and we love the coffee. We I get low I know I can order and it will be here on time

Rated 5 out of 5 stars

Best tasting coffee in the world, can't get enough of it. Will be ordering more when I'm running low

Rated 1 out of 5 stars

It was excellent until it wasn’t. This month my order is out of stock with no explanation as to why. Delays at the ports, a shortage of coffee? Who knows? They say they will be restocked very soon. If... See more

Rated 4 out of 5 stars

I’ve been a huge fan of Ueshima Coffee for ages — it’s their rich, smooth flavour and consistently high quality that keeps me coming back. However, switching from the familiar 250 g bag to a smaller 2... See more

Company replied

Rated 1 out of 5 stars

I smell a rat with some of these reviews. They haven’t had a reliable supply of coffee whole beans since at least Nov 2025. What are people getting delivered? I write to ask for updat... See more

Rated 3 out of 5 stars

Satisfactory, but has undetones of a chemically produced style of taste rather than something natural. The fact it tastes better with sugar (to me) speaks volumes. I found it virtually undrinkable a... See more

Rated 1 out of 5 stars

Reduced pack contents by 12.5% - 250g to 200g - and increased price. The attraction of the coffee used to be its balance of quality to value for money. That balance has gone and so has my cust... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Ueshima Coffee Company

Written by the company

Japan's No. 1 coffee

Ueshima Coffee beans

Since 1933, Ueshima Coffee Company has been distilling the unique culture of Japanese craftsmanship into every cup of coffee. Finest quality beans, precision roasted.

A thriving coffee scene is at the heart of our Japanese culture, where tradition meets modernity. For decades, our coffee masters have perfected the craft of coffee and innovated to quietly influence coffee trends worldwide.

We’re humbled to be the No.1 choice in a nation of coffee lovers. Our coffees are certified and sustainably sourced arabica beans, and we precision roast every batch, giving you a great taste however you brew it.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

954 reviews

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Replied to 46% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

New to Ueshima…

I loved the coffee but it isn't well stocked local, I found it was most effective to buy direct, £20 purchase is good for free postage. Buying and delivering was all good.

20 February 2026
Rated 4 out of 5 stars

Nice coffee

I decided to try this coffee while I was shopping, I was pleasantly surprised how nice it was, makes a strong coffee with a slightly bitter aftertaste I will definitely be buying another bag from the supermarket when I run out.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Set up a subscription last Monday…

Set up a subscription last Monday 16/2/26 received confirmation and on the 17/2/26 an email saying my coffee had been shipped. It is now Late Tuesday the 24/2/26 and still no coffee. If this is the service you provide I will have to reconsider my subscription. Sent an email on Saturday 21/2/26 chasing my order still no reply.

17 February 2026
Rated 3 out of 5 stars

Great coffee, but website and customer service was a disappointment

The coffee is great and I was a subscriber to one of their products. The problems started when the product I was ordering ran out and doesn't appear to have been restocked as of now. According to their website and the email advising me the items were out of stock, I could suspend my order or ask for a substitute. Unfortunately I wasn't keen on the substitute so wanted to suspend my order until the items I wanted were back in stock: this was back in November. However there wasn't actually any way I could see on their website in my account to suspend the ordering process, only cancel my subscription. So I reluctantly did this. And for some reason the subscription process removed my entire account, which I didn't find out about until a few weeks later when I went to check whether the items were back in stock (they weren't). So I'm not sure if this is the intended behaviour of the website but it did concern me. So I emailed their customer service in January. I have yet to receive a reply: not even an automated acknowledgement. I'm pretty disappointed so far and have been looking elsewhere for similar coffee. I regret having to do this because up to this point they were really good, the items always arrived well packaged and on time. But their poor website design and non existent customer service has let them down.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Price increases a shame

I would normally rate this highly but the increased cost from ordering 500g bags was about £7.50 per bag ie £30 per month but now they can’t supply 500g bags but 200g bags so the equivalent price now is £40 per month so that’s an increase of 25% which is unacceptable coffee inflation and such a shame because the quality of the coffee is stunning.
I did try to follow the instructions about cancelling the 500g bags 💼 and have free coffee and just pay for the shipping plus a free 🔖 clip by could not get it to work such a shame as I now have 10bags that cost 25% more as it had already been sent out although I was told by the company that I could refuse delivery which I would not do so I had sent another email saying maybe you could just give me a small discount to save it being returned because of the cost etc but didn’t even get a response.
A really good communication is vital retain customers shame as the coffee is stunning.
Another point is that Morrisons and Sainsbury’s is the cheapest price for the same amount about £3.75

16 February 2026

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