Delivery done at wrong location at 1st attempt. But 2nd delivery was arranged free of charge and recepient has recieved flowers 2 days later than requires. In any case surprice was spoiled which m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... See more
Company replied
I received fresh bouquet of flowers in good condition. It was a small delay of delivery and the courier could not find the right building.
Company replied
We had a small issue with our initial order, but the team handled it absolutely professionally. They quickly acknowledged their mistake and immediately sent us fresh roses. Thank you for your fast s... See more
Company replied
Company details
Written by the company
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Contact info
Dubai, U.A.E.
- +97145401249
- hello@udora.com
- udora.ae
3.9
Great
415 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good variety and options but not as requested
Good variety and options , quick response and fast delivery .
The arrangement sent was not what i exactly requested ; I chose something with mainly white , yellow and green colors and what was sent had very minimal white flowers as per the photo shared by them and also there were some details that i did not like and was different from the photo on the site.
They sent me an email with the arrangement and before i approve or not they sent it to the recipient.
29 November 2025
Reply from Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. If your bouquet significantly differs from the one on the website, we encourage you to open a dispute within three days of receiving the delivery by rating your order with 1 or 2 stars. Therefore you'll submit a request for compensation. Flowwow team
They delivered something different from…
They delivered something different from what I ordered and it was 10 hours late.
29 November 2025
Reply from Udora
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. To track the progress of your dispute, please send an email to feedback@flowwow.com with your order number included. Truly yours, Flowwow
The cake was described as 30cm…
The cake was described as 30cm diameter, but came only 15cm. And came 3 hours later.
28 November 2025
Reply from Udora
We're sorry to hear the order didn't meet your expectations. In the dispute chat, you can discuss the situation with the store and propose a resolution.
If you can't reach an agreement, a Flowwow expert will join the chat and make a decision —this usually takes up to five days. Flowwow team
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Reply from Udora
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Reply from Udora
Thanks for the great rating 😉 Flowwow team
All good arrived fresh and packed…
All good arrived fresh and packed well... little late by an hour but it's ok
21 November 2025
Reply from Udora
Thanks for the great rating 😉 Flowwow team
Reply from Udora
Thanks for the great rating 😉 Flowwow team
On time delivery
On time delivery. Flowers were mostly fresh, still good be a bit fresger
14 November 2025
Reply from Udora
Thanks for your rating! We appreciate your feedback and are always looking for ways to improve. Flowwow team
We selected a red rose bouquet for our…
We selected a red rose bouquet for our corporate event in Dubai. Delivery was smooth, and coordination with the florist was excellent!
19 November 2025
Unprompted review
Reply from Udora
Thanks for your feedback! We're happy you enjoyed the bouquet and the work of our sellers. Keep an eye out for new offerings 😊 Flowwow team
Amazing experience!
System to place the order is simple, flexible, and really full of options. Customer Service people very king and proactive. Delivery was smooth and in time
20 November 2025
Reply from Udora
Thank you for your feedback 😊 We're dedicated to keeping you happy with Flowwow.
Reply from Udora
Thanks for the great rating 😉 Flowwow team
Delivery was on time and gorgeous bouquet
Delivery was on time, boutique was so beautiful and exactly how I requested, it was easy to order and follow up with my order, although I placed the order prior to the date I requested. Overall great experience
13 November 2025
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Flowers ordered
We ordered flowers from this website in Dubai and the delivery time was between 60 minutes to 80 minutes, but it came after 4 1/2 hours the event which we needed the flowers for finished before the flowers arrived and we just had to trash the flowers which we paid almost $125 us dollars
20 November 2025
Reply from Udora
Thank you for bringing this situation to our attention. We're sorry for the inconvenience you've experienced. To help us resolve this issue, please send your order number to feedback@flowwow.com – we will work directly with the seller. We recommend opening a dispute within three days of delivery. You can do this by rating the order with one star. Flowwow team
Reply from Udora
We are so happy you're recommending us! It truly motivates us to keep continuously improving our service ✌️ Flowwow team
Quick
Quick, affordable, fresh. The sunflower bouquet came exactly at noon just as I asked (ordered in Ajman)
16 November 2025
Unprompted review
Reply from Udora
Thank you for your feedback 😊 We're dedicated to keeping you happy with Flowwow.
Needed a tulips bouquet in Dubai the…
Needed a tulips bouquet in Dubai the same evening. Found a local florist online, clicked, done ✅
13 November 2025
Unprompted review
Reply from Udora
Thank you for your feedback 😊 We promise to continue delivering great experiences to you. Flowwow team
Nice service, beautiful flowers!
Delivery was great and flowers were exactly as in the picture
13 November 2025
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
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