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Somos expertos en financiación sostenible para la compra de hogares y para la rehabilitación de edificios, bajo criterios de sostenibilidad, eficiencia energética y respeto al medioambiente. Tenemos más de 30 años de experiencia en el sector y contamos con el apoyo de banco Santander y BNP Paribas.
Calle Amaltea 32, Arganzuela, 28045, Madrid, Spain
2.0
54 reviews
Hasn’t replied to negative reviews
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Nothing but a good experience with my mortgage with them. With customer support in English and friendly.
Reply from UCI - Unión de Créditos Inmobiliarios
Thank you very much for your feedback, Mark
At UCI we aim to support our customers throughout the mortgage process, so we´re glad to hear you had a positive experience, especially with our English-speaking support.
Best
They claim to approve mortgages at 20%-25% down for non-residents. In fact, they offer only 40% downpayment plus, which is worse than any other bank. Avoid.
Regarding their reply below - they have not analyzed anything- it was one of my first questions regarding the product , so they are trying to manipulate from the getgo. AVOID. Deceptive marketing.
Reply from UCI - Unión de Créditos Inmobiliarios
Hi,
First of all, apologies for the delayed response — we’ve recently joined Trustpilot and are catching up on previous feedback.
Thank you for sharing your experience. We’re sorry that our proposal did not meet your expectations.
At UCI, all mortgage applications are assessed in line with responsible lending criteria. This means that approvals and final conditions are always subject to an individual risk analysis, which can lead to different outcomes depending on each client’s profile and circumstances.
Kind regards.
They don't reply. Now that the interest rates are going down I asked them to refinance it and none of their contacts, from the account manager to the generic support email ever got back to me. Very weak!
Trying to contact UCI as selling my property and need a certificate with outstanding mortgage balance to take to notary on the 4.12.24.
I have tried calling 3 times and they promise to call back but never do.
Emails only warrant auto response and the platform does not work correctly.
Would not recommend this company the customer service is v poor.
Terrible. If you can avoid do so. They badger you very unpleasantly if you dont send copies of every statement immediatly but will not attend your call or call you back when you request. They give you an automated option to be attended in English and then they talk to you in perfect English saying they cannot understand you. I have been waiting for a call back for one month!!!! This morning I called, asked for an English Speaker from the automated service. I was attended in English then a minute later she told me she could not understand me AGAIN. I have had the phone put down on me, been spoken to in a very rude manner and even once was shouted at. I have now paid the mortgage off prematurely because I could not deal with the awful customer services. Minus stars if I could.
Extremely unhelpful and unpleasant.
We are paying them a huge amount of money in interest each month for our mortgage, thousands of £s,and they are very, very unhelpful, replying late to emails and often not replying at all, not confirming receipt of our payment, and then when they reply, their attitude is extremely unhelpful.
We recently asked for help only for 2 months, as time is very tough at the moment for a lot of people, and they refused to help in any way.
We were told they were a very friendly and helpful company, but this has not been our experience lately, quite the opposite.
If I could give 0 stars or minus, I would
Amazing experience from start to finish! Had a dedicated case handler assigned to me Katie who was amazing, she communicated well and made the whole process smooth!
Reply from UCI - Unión de Créditos Inmobiliarios
Hi Pritesh,
First of all, apologies for the delayed response — we’ve only recently joined Trustpilot and are catching up on past reviews.
Thank you very much for your kind words. We’re really glad to hear that your experience was smooth from start to finish and that Katie was able to support you throughout the process.
At UCI we aim to make the mortgage journey as clear and straightforward as possible, so it’s great to know we achieved that in your case.
Thanks again for your feedback!
Extrem bad performance. Provides you with a preindication over a high amount, and when you finally agree to the Arras, they provide you finally many worst conditions than initially projected.
From the usage of the mortgage, not according to the contract, we don't speak. They write you five days before the deed shall be sold that the amount shall be at the notary, although initially, they tell you that the money can come from any account.
Great personal service. Speaking to several lenders in the Barcelona area, this company was by far the most helpful and competitive.
Will recommend to others looking for a mortgage in Spain.
Reply from UCI - Unión de Créditos Inmobiliarios
Hello,
First of all, apologies for the late reply — we’ve recently joined Trustpilot and are catching up on previous feedback.
Thank you very much for your review. We’re delighted to hear that you valued the personal service and found our team helpful and competitive.
At UCI we strive to support our clients with tailored solutions, so it’s great to know you would recommend us.
Thanks again for your feedback!
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