What excellent service received from Chanice Clark. Walked into the dealership today and left within 2-3 hours (As my chosen vehicle was at another location) with my first car despite having bad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Umar Ben and Gary really helped me today to get me new car finance, I absolutely love it!! So happy with it, talked me through any questions I had, made me feel comfatable I can’t recommend you guys e... See more
Company replied
Excellent Service Given To Me Over the Phone after a referral from my sister had she bought a car prior. They invited me to their showroom where they took me through every step and explained everythin... See more
Company replied
umar helped us sort a finance on a car of our choice and managed to sort a finance out whilst under an IVA which is near enough impossible according to nearly all other finance but Umar made it possib... See more
Company replied
Company details
Written by the company
ucancarcredit, Car Credit, Car Finance, Used Car Finance, apply now for a car loan
Contact info
Circular Garage, Poolstock, WN3 5DU, Wigan, United Kingdom
- 01942 590360
- customerservices@ucanfinancialservices.co.uk
- ucancarcredit.co.uk
4.5
Excellent
423 reviews
Replied to 18% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saleswoman Amber is the best
Saleswoman Amber is the best, the whole team in Manchester is great they are welcoming
Amber explained the whole procedure for me and helped me get the best deal and I’m thankful to her
Thank you so much guys
21 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Tertius. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
What a nice fella he was Ryan you where…
What a nice fella he was Ryan you where amazing went through everything even when I didn't understand he made everything clear what a guy wish every sales fella could be like you keep up the good work Ry :)
18 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Tee. Ucan Car Credit Cars appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
I had a very disappointing experience…
I had a very disappointing experience with this dealership and the finance process.
Shortly after purchasing the vehicle, I discovered multiple issues that were not clearly disclosed at the time of sale. Because of this, I exercised my right to reject the vehicle within the first 30 days and returned it, including all keys and documents.
What followed has been extremely frustrating. Initially, I was told that my full deposit would not be refunded. After I challenged this, the position changed, and I was then told that only part of the deposit would be deducted, which still does not seem fair given that the vehicle was faulty from the start.
It has now been over a week since I returned the car, and my finance agreement has still not been properly closed, which is very concerning.
On top of this, I have continued to receive calls trying to persuade me to accept another vehicle, despite clearly stating that I am not interested and only want a fair resolution.
During one of the calls, I was addressed as “my Romanian brother,” which I found unprofessional and inappropriate in a business context.
Overall, I feel that the situation has not been handled fairly or professionally. I am currently pursuing a formal complaint to resolve the matter.
I would strongly advise others to be very careful, ensure full transparency before purchasing, and be aware of your consumer rights.
16 April 2026
Unprompted review
Reply from Ucan car credit
Thank you very much for your feedback and your perception of this matter, This particular car, I believe from reviewing the file that it is your partner that actually purchased the car. We have followed the exact process as outlined in the consumer rights act due to a fault that presented itself within the first 30 days. We offered yourself the option of either rejection, repair or change of vehicle, in the first instance you asked if you could change the car and returned to the showroom to look at alternative options, yourself and your partner chose a more expensive BMW which we arranged to move from our Manchester showroom to the Willenhall showroom at no cost to yourselves. We transferred the car only to be notified by you that actually you could not afford the BMW payments or the insurance. WE DID NOT CHARGE for the wasted transport that we incurred for moving the vehicle. You spoke to a lady in our customer services dept and swore at them and was very rude. You were called by the branch to see why you had changed your mind on the car and to see if we could assist with pricing or payments we DID NOT continue to call to persuade you to accept another vehicle, far from it, once you had told us that you did not wish to change car we were more than happy not to deal with yourselves. It has not taken over a week, we informed your finance company immediately to cancel your agreement and requested details to return your deposit, the only delay was when you wanted to change car. We have to inform customers of the consumer rights act that states that "fair usage may be charged" in the event of a rejection, on this occasion with the timescales taken into account no fair usage was charged even though you had driven the car over 500 miles and stated to the mechanic that the issue occurred when braking from 100mph clearly exceeding the speed limit. Hopefully you are now happy that your complaint has been dealt with professionally and your issues raised have been addressed, your cancellation and refund are in process good luck in your car search.
Avoid these scammers!
They bought my car (Audi A4 BF67AMX) through Carwow via auction. On collection they said it had damaged paneling or the panels had been replaced on the passenger side due to an accident (never had an accident) and because the windscreen had a chip it would need replacing. Gave me £10,750 (£1,145 less than they bid at auction) now on sale with them for £15,499! That's more than I paid when I got it a year and a half ago 😆 don't give them your money!
27 March 2026
Unprompted review
Second car from umar very happy done…
Second car from umar very happy done within 2 hours x
10 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely recent review Cheryl. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Top tier service
What excellent service received from Chanice Clark. Walked into the dealership today and left within 2-3 hours (As my chosen vehicle was at another location) with my first car despite having bad credit, payments were worked out specifically to my budget and got exactly what i came in for😅 Chanice explained everything clearly and made anything that I was unsure of make sense.
Will definitely be back to upgrade my vehicle in the years to come!
Ryan
6 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Ryan. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Ryan was fantastic throughout
Ryan was fantastic throughout, explained it very well and I’m made up with the car
27 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Cecelia. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
If I could give them a ZERO STAR
If I could give them a ZERO STAR IT WOULD BE Absolutely terrible experience with this company today. Got a call from one of their reps last night said everything was great. Come down at 12:30. Don’t worry about your bad credit score we will sort you out. Arrived at the showroom showing a seat for half an hour been told that a car finance company will give me a call. I went through all my finance with an external company. Wasted three hours to be told oh sorry you’ve been declined finance goodbye. What makes me really angry is that we were told on the phone by their representative yes everything was fine. We understand you have bad credit. You will get your car. Don’t worry come to the showroom at 12:30 so I drove 20 miles for absolutely nothing. Bunch of Cowboys they should be selling horse and carts I don’t know about cars! They are ucarcredit which makes one assume that the credit is coming from themselves when it totally isn’t. On the door it says have you been refused Car finance are you worried about getting getting accepted? Which makes you into the full sense of security Think that even with a poor credit score you’ll still get accepted for finance but clearly not. Don’t waste your time.!!!
13 March 2026
Unprompted review
Ben and Umar went above and beyond to…
Ben and Umar went above and beyond to get my car loan approved and ready to drive home the same day. I picked my ideal car and was approved successfully. Very happy 😊
26 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Ben was an excellent advisor
Ben was an excellent advisor, really friendly and explained everything to me very clearly. I had a great experience would definitely recommend them to a friend. They gave me a really good deal and assisted with my tax and insurance as well.
25 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Sophie. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Great experience buying my first car…
Great experience buying my first car from Umar. He was very efficient, responsive to my needs, and a genuinely nice guy to talk to. Highly recommend!
20 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Sam. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Amber did an amazing job helping me…
Amber did an amazing job helping me find a car that i love very friendly and very helpful. I would deffently use ucan again in the future. Thank you for all your help.
13 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Antoinette. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
This is my second car from ucan
This is my second car from ucan, Amber has been exceptionally kind and helpful with helping me get into my wonderful new car! What a wonderful experience i have had yet again. Thankyou
10 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Mary. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Got my car from these today
Got my car from these today. They were very helpful they went above and beyond to get everything sorted for me i would highly recommended.
7 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Joanne. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Amber Henry was my contact while…
Amber Henry was my contact while there, a professional, polite and happy person who treated us with respect and like a person not just another customer buying a car. Theory let down was the lenders,was accepted friday and Saturday declined. After spending 5hrs at the Hyde branch to be accepted and then to be declined by those idiots who sit behind a desk and dont actually speak to the person applying Is unacceptable. All in all well done Amber and the team shame it was the lenders who lost you a sale!!
6 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your recent review Neil. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. We are sorry that on this occasion we were unable to help.
Spot on here
Spot on here , geovanni was very helpful and everything was ran smoothly
4 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Connor. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Honestly cannot recommend these guys…
Honestly cannot recommend these guys enough I literally got refused everywhere else and these pulled out all the stops and lived up to there name. Thankyou so much guys you are amazing and will definitely be recommending to friends and family
2 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Daniel. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Best service
We would like to thank U CAN for their service they were very outstanding with their commitment to help us find the right car ,we are very pleased
Thank you
Ross and umer. great team
28 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Shakila. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
me and my son was very immpressed with…
me and my son was very immpressed with the help we got from AMBER at your ucan car sales she very well presented and very helpful.if im honest its the best exsperience ive had whilst trying to find myself a car..i would recomend AMBER and her coleauges from ucan to anyone and thank for or your help from me and steven and keep up your good work.kind regards john mccarthy
26 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review John. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Massive thank you to willenhall branch…
Massive thank you to willenhall branch Geovany worked the best deal on my qashqai
19 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Melissa. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.