Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
It would be better if you can tell the total price (including customs etc.) of the item before the customer places the order so that there are no surprises afterwards.
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
Company replied
Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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I ended up paying a lot more than…
I ended up paying a lot more than double of qouted price of items. I recommend not to buy anything from ubuy as fou will be charged for man things after palcing your order in addition to the delivery charges.
3 December 2025
Unprompted review
Reply from Ubuy India
Hello Sunil Morya
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and unexpected charges you experienced.
At Ubuy India, we work with international sellers to offer a wide range of products, which means orders are shipped directly from outside the country. As a result, customs duties, import taxes, and other local charges are not included in the listed price and are determined solely by your country’s customs authorities at the time of delivery. To ensure transparency, we prominently display a note during checkout stating, “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery.” This reminder is also included in your order confirmation email for clarity.
While we do not control or estimate these fees, we are committed to providing clear information upfront to help customers make informed decisions. If you have any further questions or need assistance, please feel free to reach out to our customer support team at info@ubuy.com. We’re here to help.
Thank you again for bringing this to our attention.
Warm regards,
Team Ubuy India!
Reply from Ubuy India
Hello Rahul
Thank you for the perfect 5-star rating!
We are so pleased to know that the product quality met your expectations. Our team carefully curates our global selection with this exact goal in mind. Your satisfaction is our greatest reward!
Hope to see you again for your next purchase.
Warmly,
Team Ubuy India!
Reliable and safe method to purchase from ISA
Item delivered within expected time. New and original good. Custom and custom processing charges by DHL up to 30 percent required in India.
19 December 2025
Unprompted review
Reply from Ubuy India
Hello Saik,
Thank you for sharing your experience. We’re glad to hear that your item was delivered within the expected time and that you received a new and original product. We also appreciate your understanding regarding customs and clearance charges, which are applied by the local authorities and courier partners. Your feedback is valuable to us.
Best Regards,
Team Ubuy
Timely updates and customs was handled…
Timely updates and customs was handled hassle free
6 December 2025
Unprompted review
Reply from Ubuy India
Hello Tarun Kumar,
Thank you for your feedback! We’re glad to hear that you received timely updates and that the customs process was handled smoothly and without hassle. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
PRODUCT DOESN'T WORK
A few days ago, I ordered a car washer for my workshop. but its doesn't work. I sent many emails. Even i shared a photo's & video. But i didn't response from there side. Just one mail to show us photo's. Please arrange technical support for my machine.
There should also be a shorter processing time and better customer service.
3 December 2025
Unprompted review
Reply from Ubuy India
Hello AMANDEEP
Please accept our sincere apologies for the frustration and inconvenience caused with your Giraffe Tools Pressure Washer order. We are truly sorry to hear that the product is not working and for the communication issues you experienced.
We have confirmed that your order for the Giraffe Tools Wall Mounted Pressure Washer G30 was successfully delivered in brand new and intact condition. While our system does not show the emails you referenced, which is concerning, we want to help you get the technical support you need immediately.
As the manufacturer is best equipped to provide detailed technical troubleshooting and warranty service, we strongly recommend contacting Giraffe Tools directly for the fastest resolution. You can reach their dedicated support team here:
https://giraffetools-support.zendesk.com/hc/en-us/requests/new
We hope the manufacturer's technical team can resolve the machine's issue promptly. Please let us know if you need any further assistance from our side in facilitating this, our support email address is info@ubuy.com
Warm regards,
Team Ubuy!
The communication by the company was…
The communication by the company was great. I was informed at every step of the progress of my order and the product was genuine, which is always iffy with international orders
22 November 2025
Unprompted review
Reply from Ubuy India
Hello Vas,
Thank you for your feedback! We’re delighted to hear that our communication kept you informed throughout your order and that you received a genuine product. We truly appreciate your trust in Ubuy.
Best Regards,
Team Ubuy
UBUY does their job
Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN.
Note: Their shipping and handling charges were 100 USD. Despite paying this amount, there is a possibility that your boxes are damaged and torn because of irresponsible customs process especially in India.
5 December 2025
Unprompted review
Reply from Ubuy India
Hello Hemang Kumar,
Thank you for sharing your experience. We’re glad to hear your order was delivered earlier than expected and that the Ubuy process was smooth. We appreciate your feedback regarding shipping and handling, and we’ll continue working to improve the overall delivery experience.
Best Regards,
Team Ubuy
ORDEREDED GOODS
IT VERY EASY TO FIND THE PRODUCT WE NEED, AND IS DELIVERED RIGHT IN TIME, PACKAGING IS VERY GOOD AND GOOD ARE ORIGINAL
30 November 2025
Unprompted review
Reply from Ubuy India
Hello Rony Pereira
Thank you for your kind review! We’re delighted to hear that you found it easy to locate the products you needed and that your order arrived on time. We’re also glad the packaging and product quality met your expectations. Your trust means a lot to us.
Best Regards,
Team Ubuy
Need to pay more than MRP
What i liked the most is that all the products are available in ubuy and feasibility of transportation to my location.
What i didnt like is that we need to pay customs charge which is almost 60% of the product again apart from the transportation charge, which makes it negative factor to use the app second time. The same product is available in other portal without the custom charge.
24 November 2025
Unprompted review
Reply from Ubuy India
Dear Tibin
Thank you for taking the time to share your review and for highlighting the positives, such as the wide product availability and convenient transportation to your location. We truly appreciate your feedback.
Regarding your concern about customs charges, we’d like to clarify that all products on Ubuy are shipped directly by international sellers. As a result, customs/import duties and taxes are not included in the listed product price. To ensure transparency, we display a clear note on the checkout page stating, “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery.” This information is also reiterated in the order confirmation email for your reference.
These charges are determined solely by your country’s customs authorities based on local regulations, and unfortunately, we are not authorized to influence or estimate such fees.
We understand how unexpected charges can be frustrating, and we regret any inconvenience this may have caused. However, please note that any platform shipping products internationally is subject to similar customs regulations, and these fees are typically collected at the time of delivery, regardless of the portal used.
We value your trust in Ubuy and hope to serve you better in the future. If you have any further questions or need assistance, please feel free to reach out to our customer support team at info@ubuy.com
Warm regards,
Team Ubuy India!
Thanks Ubuy
Thanks Ubuy
Order received on time without any hassle
Happy customer from India
1 December 2025
Unprompted review
Reply from Ubuy India
Dear Harshit
Thank you so much for taking the time to share your positive experience with Ubuy! We’re thrilled to hear that your order arrived on time and without any hassle.
It’s customers like you who make our efforts worthwhile, and we’re delighted to have you as a valued customer from India. We look forward to serving you again in the future!
If there’s anything else we can assist you with, please don’t hesitate to reach out at info@ubuy.com
Warm regards,
Team Ubuy!
Can get whatever I want from…
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
7 December 2025
Unprompted review
Reply from Ubuy India
Hello Allen Jami
Thank you for taking the time to share your feedback and for giving us a 4-star review! We’re delighted to hear that you appreciate the wide selection of international brands available on Ubuy.
We understand your concerns about occasional “Out of Stock” messages or delivery restrictions to certain items. These issues typically arise due to products currently not available with the supplier or items restricted to import in your country. Regarding the customs duties & taxes, we want to clarify that these fees are imposed by local customs authorities and are beyond our control.
Your feedback is invaluable to us, as it helps us improve our services. We hope to have the opportunity to serve you again and provide an even smoother shopping experience.
Thank you for choosing Ubuy!
Warm regards,
Team Ubuy!
Reply from Ubuy India
Hello Anand Sharma,
Thank you for your review! We're happy to know you had a great experience with Ubuy. We truly appreciate your support.
Best Regards,
Team Ubuy
Could meet requirements if customs and exorbitant shipping arent there.
I ordered for a replacement battery for robot vacuum cleaner. Costs more or less similar in other ecommerce sites.
First issue is its shipping cost added another 65 percent and customs duty 100 percent. Overall i paid additional 165 percent.
Unfortunately, battery has less juice and just has half an hour life, almost half of a new one.
Returning is ruled out as it may make hole on my pocket
2 December 2025
Unprompted review
Reply from Ubuy India
Hello Aswani Kumar
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with your recent purchase.
We understand your concerns about transparency regarding additional costs. Please note that on our checkout page, we include a clear note stating, "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." This information is also reiterated in your order confirmation email as a reminder. Our website and policies consistently emphasize that customs duties and taxes are not included in the listed price, as these are determined by local authorities and vary based on the product and destination.
We regret to hear that the battery did not meet your expectations in terms of performance. At Ubuy, we offer a 7-day return window for eligible products, during which customers can initiate a return for a refund or exchange. Unfortunately, we could not locate any record of your contact with our support team within this period.
We truly value your input as it helps us identify areas for improvement.
Warm regards,
Team Ubuy!
Great Experience
Great Experience. I wish they provide end to end experience including customs.
1 December 2025
Unprompted review
Reply from Ubuy India
Hello Sriram,
Thank you so much for your 4-star review and for choosing Ubuy India! We're thrilled to hear you had a great experience.
We truly appreciate your feedback regarding end-to-end customs handling. As an international platform, we operate within a framework where customs processes, duties, and clearance are governed by the local regulations of each country. These charges are determined and collected directly by the destination country's customs authorities.
Please know that we are constantly exploring ways to enhance and simplify this part of the journey for our customers. In the meantime, our team is always here to provide any necessary documentation and support to assist with the clearance process.
Warm regards,
Team Ubuy India!
I was not told about the custom fees…
I was not told about the custom fees for which I had to pay inr 5000 and lot of hassles too
10 November 2025
Unprompted review
Reply from Ubuy India
Dear Durga Kheria
We are truly sorry to hear about your frustrating experience with your recent order. We understand how upsetting it must have been to encounter issues with customs tariffs.
Customs processes are handled by local authorities and can sometimes lead to unexpected charges or delays, which are beyond our direct control. This is why we clearly state in our policies and on our website/App that customs duties, taxes, and VAT are not included in the listed price. These charges are determined and collected by the customs authorities of your country, and we are not authorized to interfere in their process. Your feedback highlights areas we need to improve, and we are committed to addressing these concerns.
We understand that the final cost was far higher than anticipated, and we regret that this impacted your experience. Please know that UBUY does not profit from these fees, nor do we have authority over how they are applied. If you have further questions about the customs clearance process, please do not hesitate to contact our customer support team at info@ubuy.com
We sincerely hope you’ll give us another opportunity to serve you better in the future.
Warm regards,
Team Ubuy!
excellent product
28 November 2025
Unprompted review
Reply from Ubuy India
Hello Kishor A N,
Thank you for your review! We’re glad to hear that you found the product excellent. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
Perfect Virtual Marketing Place
Committed with scheduled delivery and quality of material.
26 November 2025
Unprompted review
Reply from Ubuy India
Hello Bidhan Mondal,
Thank you for your kind review! We're glad to hear that you found Ubuy to be a reliable marketplace with timely delivery and quality products. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
Wide range of products available from…
Wide range of products available from round the globe with quick delivery period.
20 October 2025
Unprompted review
Reply from Ubuy India
Hello Prash
Thank you for the excellent rating! We're delighted you enjoyed our wide range of global products and fast delivery. Your satisfaction is our top priority.
Hope to see you again soon!
Warm regards,
Team Ubuy!
Worst product which i ever seen …
Worst product which i ever seen …
Same product each n every time it shows different karat….
Worst product plz dont buy
26 November 2025
Unprompted review
Reply from Ubuy India
Hello!
Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused.
We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns.
Our reputation management team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right.
Warm regards,
Team Ubuy!
Love u buy excellent service!
25 November 2025
Unprompted review
Reply from Ubuy India
Hello K.V.Chandrashekar Giri
Thank you for your kind words! We’re delighted to hear you loved our service and had an excellent experience with Ubuy.
Best Regards,
Team Ubuy
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