Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
Company replied
It would be better if you can tell the total price (including customs etc.) of the item before the customer places the order so that there are no surprises afterwards.
Company replied
Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Ubuy India
Hello Muhammed
Thank you for your feedback. We're sorry our service didn't meet your expectations. Please share your order details and your concerns at info@ubuy.com so we can understand and improve. We'd love the chance to serve you better.
Best regards,
Team Ubuy India!
Delivery was realy good and details…
Delivery was realy good and details were always available on the tracking link
4 June 2026
Unprompted review
Reply from Ubuy India
Hello Amol Kumar,
Thank you for your feedback! We're glad to hear that your delivery experience was smooth and that tracking updates were clear and helpful throughout. We truly appreciate your support.
Best regards,
Team Ubuy
Reply from Ubuy India
Hello Shivanshu Ranjan,
Thank you for your feedback! We're delighted to know you found our service top notch. We truly appreciate your support.
Best regards,
Team Ubuy
Reply from Ubuy India
Hello Abhilash G,
Thank you for your wonderful feedback! We're delighted to hear that your order arrived on time and met your quality expectations. We truly appreciate your support.
Best regards,
Team Ubuy
Nice product however range of bluetooth…
Nice product however range of bluetooth is short distance.Child robot is perfect
29 May 2026
Unprompted review
Reply from Ubuy India
Hello Ranjit
Thank you so much for your 5-star review! 🌟
We're thrilled to hear that the child robot is perfect and that you're happy with the product overall. Your feedback about the Bluetooth range being short is also very helpful. We'll be sure to share this with the brand or seller for future improvements.
We truly appreciate your support and hope to serve you again soon with more great products and deals!
Best regards,
Team Ubuy India!
Highly in accurate pricing..
Firstly, upon seeing the product it was for Rupees 3000 then it included freight and customs duty totalling 6000 then later it showed 8500 something as total..In the end I ended up paying 3000 more as customs duty for the cream imported from USA..is this website a joke? Why did I had to pay Rupees 3000 whrn the customs duty was already included..and why did I pay 2000 extra above 5000?
1 May 2026
Unprompted review
Reply from Ubuy India
Hello! Thank you for sharing your experience, and we’re truly sorry for the confusion and frustration this situation has caused you.
We completely understand how unexpected extra charges can be disappointing. To clarify, as mentioned on our checkout page and in your order confirmation email, customs/import duties and taxes are NOT included in the product price or the shipping fees shown at checkout. These charges are determined and collected solely by the customs authorities of your country, and we have no control over them.
We will be reviewing our communication channels to ensure that our DAP (Delivered at Place) terms. We appreciate your feedback and are committed to continuously improving the customer experience at Ubuy.
Best regards,
Team Ubuy!
Never buy any item from Ubuy..they…
Never buy any item from Ubuy..they always do the cheat. Once you placed the order you cannot cancel that order. So never expect for the refund from them.
Also here are hidden charges on international delivery.
I request to all please never make any order on Ubuy.
Thank you
12 May 2026
Unprompted review
overpriced item after shipping, performance inadequate, now I can't return it
The shipping and customs made the price increase to 4 times the price of the item. And at the end the wood splitter didn't work as expected. The real performance of the forest master wood cutter is not at all as in video on Youtube. I'm very disappointed. I'd return it if possible.
7 May 2026
Unprompted review
Reply from Ubuy India
Hello Lilavati Devi
Thank you for sharing your feedback and for bringing these concerns to our attention. We sincerely apologise that your experience with the Forest Master FMSS Smart Splitter did not meet your expectations.
We would like to clarify a few important points regarding the pricing and customs charges:
• Shipping Costs: Shipping fees vary based on factors such as product weight, size, and destination. Since all orders ship internationally via air freight, these costs may appear higher than domestic shipping options. You ordered a heavy‑weight item, which naturally incurs higher shipping charges.
• Import Duties & Taxes: Please note that import duties and taxes are mandated by your country’s customs authorities and are never included in our product prices or shipping fees. We strive for full transparency by:
Displaying a clear notice during checkout: “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery by the courier.”
Reiterating this information in your order confirmation email.
Detailing our customs policy here: https://www.ubuy.co.in/custom-duties
Once again, we apologise for the inconvenience you have faced and truly appreciate your understanding.
Best regards,
Team Ubuy India!
Product got shipped and delivered very…
Product got shipped and delivered very fast. Handling of the package wasn't great but that's not under the control of ubuy. However if you do buy from the global marketplace do be aware that you will have to pay extra once the package enters custom clearance.
28 April 2026
Unprompted review
Reply from Ubuy India
Hi Gauthaman,
Thank you for your valuable feedback! We're glad to hear your order was shipped and delivered quickly.
We appreciate your understanding regarding the package handling, and thank you for highlighting the customs aspect—this can vary by country and is an important point for other customers as well.
Your support means a lot to us!
Best regards,
Team Ubuy
Loved the exp.
Loved the exp.. used 3-4 times.. everytime exp was smooth
1 March 2026
Unprompted review
Reply from Ubuy India
Hi Rahul,
Thank you for your continued support! We're glad to hear that every experience with us has been smooth.
It truly means a lot that you’ve chosen us multiple times—we look forward to serving you again!
Best regards,
Team Ubuy
Smooth transaction from order to…
Smooth transaction from order to delivery. Updates were timely. The product is new and exactly what I need.
27 April 2026
Unprompted review
Reply from Ubuy India
Hello Kothandaraman
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your entire experience with Ubuy from order to delivery was smooth and that our updates kept you well-informed along the way. It’s also great to know that the product arrived in new condition and fits your needs perfectly.
Your satisfaction means the world to us, and we look forward to serving you again on your next purchase!
Warm regards,
Team Ubuy!
For india it’s too costly because of…
For india it’s too costly because of transportation charges & custom duty plus taxes.
17 April 2026
Unprompted review
Reply from Ubuy India
Hello Prakash,
Thank you for your feedback! We understand that shipping, customs, and taxes can make orders expensive in India.
We’re continuously working to improve pricing and provide better value wherever possible. We truly appreciate your support!
Best Regards
Team Ubuy
It's a great experience
It's a great experience. I loved the service expect the custom clearance part made in my shipment. Its better to have custom charges upfront or try to sent to local provider not through DHL that cost double the product cost due to there own additional charges.
10 April 2026
Unprompted review
Reply from Ubuy India
Hello Anukul
Thank you so much for your 5-star review and for sharing your honest feedback! We’re thrilled to hear that you had a great experience with Ubuy India and loved our service.
We truly appreciate your valuable input regarding the customs clearance process. We understand how unexpected costs can be frustrating. Please know that we’re actively working on improving transparency around customs fees and exploring options to display estimated charges upfront whenever possible. Your suggestion about using local providers instead of DHL is also very helpful, and we’ll share this with our logistics team for future consideration.
Thank you again for choosing Ubuy. We look forward to serving you again with an even smoother experience next time! If there’s anything we can assist you with, please don’t hesitate to reach out to our support team.
Warm regards,
Team Ubuy!
I really like it
I really like it, expect the date before deliverd , update the tracking information is very well,I expect the product,quantity is good.
10 April 2026
Unprompted review
Reply from Ubuy India
Hello Raju Thomas,
Thank you for your feedback! We're glad to hear you liked the product and found the tracking updates helpful.
We appreciate your support!
Best Regards
Team Ubuy
They sent a complete different item…
They sent a complete different item than what we ordered. I had ordered a Timberland PRO Mens Hood Honcho Sport Reflective
Sweatshirt XXL and what was sent was some unbranded sweatshirt. I have been cheated and will never buy from this website. I paid INR 4,870.00 for the item and INR 3,476.00 towards Custom Duty.
14 April 2026
Unprompted review
Reply from Ubuy India
Hello Rohan
We are truly sorry for the mix-up and the frustration caused. This is not the experience we want any customer to have.
We have successfully arranged a return pickup for the incorrect sweatshirt you received. Additionally, we have issued a full refund that you have paid to us back to your original payment method.
We apologise again for the inconvenience and assure you that such errors are rare and being addressed internally. Please check your registered email for the refund confirmation and return pickup details.
Thank you for your patience, and we hope you’ll give us another chance in the future.
Best regards,
Team Ubuy India!
Great Service
5 April 2026
Unprompted review
Reply from Ubuy India
Hello Arghajeet
Thank you so much for your 5-star review and for sharing your experience with Ubuy India! We’re delighted to hear that you received great service. Your satisfaction is our top priority, and we look forward to serving you again with the same dedication. Happy shopping.
Warm regards,
Team Ubuy India!
I always wanted to post more on social…
I always wanted to post more on social media but often ran out of ideas. After using this tool, staying consistent became much easier. The content suggestions really help when I’m unsure what to post, and the auto-posting feature makes daily posting simple and stress-free.
11 February 2026
Unprompted review
Ubey india a very usefull and this is a…
Ubey india a very usefull and this is a Indian company to ride helping and food delivery and e-commerce to usefull of india and grothup and to very honest company of india this is a very usefull to our people and any person to use and review plese
9 March 2026
Unprompted review
Reply from Ubuy India
Hello Nirmal Banjara,
Thank you for sharing your feedback and for your kind words about Ubuy
We’re glad to hear that you find our platform useful and appreciate the services we aim to provide. Our goal is always to make international shopping accessible and convenient for customers in India and around the world.
Your support and review truly mean a lot to us, and we will continue working hard to improve our services even further.
Best Regards,
Team Ubuy
I really wanted to post more on social…
I really wanted to post more on social media,but was struggling with ideas.After using this tool,it became much easier to stay consistent.The content sugggestions help when I don't know what to post,and the auto-posting option makes daily posting simple and stress-free.
3 March 2026
Unprompted review
Reply from Ubuy India
Hello Teresa
Thank you so much for the 5-star review! We're thrilled to hear that Ubuy India has helped you overcome the hurdle of thinking of things to post. It's fantastic to know that the content suggestions and auto-posting feature have made it easier for you to stay consistent and stress-free on social media. We appreciate your support!
Warm regards,
Team Ubuy India!
Ubay ensures genuine products
Your site and buying experience was very good.
One suggestion which I must give that buyer should have choice of courier/ delivery agencies. Monopoly is inversely proportional to customer satisfaction. We are taken for granted.
You may have agreements with at least two courier/delivery agencies which create healthy competition
Regards
Rajesh Bahadur
23 February 2026
Unprompted review
Reply from Ubuy India
Hello Rajesh Bahadur,
Thank you for your thoughtful feedback and for taking the time to share your suggestion.
We’re truly glad to hear that you had a very good experience with our website and buying process, and that you trust us for genuine products. That means a lot to us.
We also sincerely appreciate your suggestion regarding providing customers with a choice of courier/delivery partners. Your point about healthy competition and customer satisfaction is well noted. We continuously evaluate our logistics partnerships to improve flexibility, efficiency, and overall service quality, and feedback like yours helps guide those improvements.
Thank you once again for your valuable input. We look forward to serving you again soon!
Best Regards,
Team Ubuy
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