First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being transparent, the original order was not great. I had issues with both pairs of glasses I ordered. I emailed support and received an almost immediate response asking how me to describe the issue,... See more
Love, love, love my unique snake glasses!!! I get compliments on them daily. They fit me well and were super affordable even with rush shipping. I will definitely be ordering again as well as tell any... See more
I recently discovered my previous eyeglass prescription was incorrect due to a clerical error. For five years, I wore the wrong lenses, which explains my incessant headaches (and possibly my quest... See more
Company details
About Ublins
Written by the company
Excellent quality prescription eyeglasses
Ublins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.
One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.
Premium customer service
Our brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Contact info
6901 K Ave suite 103, 75074, Plano, United States
- service@ublins.com
- ublins.com
4.4
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Absolute obsessed with them I get…
Absolutely obsessed with these glasses. I get compliments on them all the time will be buying more for sure!
5 April 2026
Unprompted review
I love my new glasses
I love my new glasses! I ordered a pair of Ursula and one of Dominic and they just perfect in every way. Will definitely be buying more
29 April 2026
Unprompted review
ABSOLUTELY LOVE the glasses
ABSOLUTELY LOVE the glasses. Processing took a long time, but at the killer deal and amazing quality/design... it was totally worth the wait. So unique, so cute. Love withe white bevel detail on brow line. Fit great. 10 out of 10, would recommend
3 April 2026
Unprompted review
Ublins customer service was excellent!
Human error exists and the character of a company can be readily seen with how they address mistakes. I had ordered prescription glasses but due to the mismatch of the size of the lens and my pupillary distances, it did not align correctly with my eyes and were unusable. I was disappointed so I emailed them about it asking for a refund. I did not get a refund because I got a replacement! First, they explained why my glasses were unusable then offered to make me a new pair. I ended up choosing a different design and I am so happy with my new glasses. Although I would have liked for the first pair to have worked out in the first place, I am very satisfied with how Ublins addressed my issue and fixed it.
24 April 2026
Unprompted review
Fix great
Fix great
Style great
Prescribed perfect
Shipped nicely
No complaint
27 March 2026
Unprompted review
I like the selection they had
I like the selection they had. I have a high prescription so most online places cant do anything for me. I spent 700 last time i went in person for a couple pairs. Here i spent 150 for cute frames that are different and I can see out of them when they arrived despite it giving me a warning the frames may not work . I gambled and they did. I also got a cool case that holds multiple pairs and the customer service was great. They verified and corrected a typo I made when entering my prescription. Can't say much on shipping since I didnt notice the email where they needed to correct my error for awhile but came quickly after that was resolved. Id buy there again.
22 April 2026
Unprompted review
Can you say style
Can you say style? Can you say fast service? Can you say quality and accuracy? These are the best glasses and have elevated my look! I'll be returning - again and again.
29 September 2025
Customer is awful
Customer is awful. I would not recommend buying from here if you have a prescription. They will not assist if you order is wrong. I am partially blind in 1 eye so I ordered my glasses with progressive prescription in one eye but they put only bifocal in the other lens so now I can’t use the glasses at all. Ordered 3 pair almost $400 down the drain. I contacted customer service to ask if they would simply send a blank lens and they keep telling me my PD was wrong until they just stopped replying all together. Definitely gave someone working in the basement vs corporate customer service. I had the save issue with their competitor Fytoo. But Fytoo recent the glasses after just one and me simply paying for shipping. My advice is or from Fytoo because if they make a mistake they are not willing to correct it. Seems once they have your money you’re on your own. It really sucks that they wouldn’t help me correct this. But the way they tried to play and blame it on something that was not in question infuriated me. Clearly they just wanted me to give ip and go away and when I didn’t they stop replying. Also they had me sending pictures with a credit card up to my face and still didn’t help me. Now I regret deeply sending those pictures because why did they need them and what are they planning to do with them? Of they were not going to help me.
If you are just ordering frames you get what you pay for but PLEASE DO NOT ORDER FROM HERE IF YOU HAVE A PRESCRIPTION. Glasses are trendy. Quality not the best but they would have worth it I guess for the price.
5 March 2026
Unprompted review
Reply from Ublins
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
We respond carefully to every email from our clients. If you haven't received it, please check your spam/junk mail folder.
We couldn't find any information about your order in this comment. Could you email the relevant information to our Customer Service Department(service@ublins.com)? Then we will check it again for you.
Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
Customer service promptly satisfied my concerns.
Customer service responded promptly to my trust pilot review. We worked out some miscommunications, and they were able to offer me some alternative solutions that I had not realized were available. I did choose one of those solutions, and i'm very satisfied with the result.
4 October 2025
Unprompted review
Best glasses
I am buying my glasses from Ublins for a few years now and I’m absolutely loving all of the selections that I get they come out perfect each time!
11 April 2026
Unprompted review
love theme glasses that i ordered three…
love theme glasses that i ordered three more pairs
5 March 2026
Buyers Remorse
If you are looking for customer satisfaction don’t order from this company. No matter what you say, they will not give you a full refund. I purchased 2 pairs of glasses from this company that I’m not happy with. The first pair the frame color did not look like the ones on the website. I needed that particular color for an upcoming event. The 2nd pair I’m unable to see out of clearly, blurred vision & dizziness. Will not recommended or ever purchase from here again.
5 March 2026
Unprompted review
Reply from Ublins
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
About the issue of the first pair, we have explain it in details. We have double checked it. The color is correct. What we display on our website are all physical photos, but there might be some visual differences due to different lights in sunlight and screen, hope you can understand.
We offer 30-Day Easy Return & Exchange. If you don't like the glasses you bought, you can return it to us to do one-time exchange or refund, or get other solutions.
About the issue of the second pair, we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. According to your description in the email, we offer the solution that we will bear all the cost to remake the new glasses and reship to you. Or after inspection, if there is any issue with the lenses, we are also willing to refund you the full amount of this pair.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
It takes forever for the glasses to be…
It takes forever for the glasses to be processed let alone shipped.
This makes me very unhappy!!!
5 March 2026
Reply from Ublins
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
We have checked the details, coincidentally encountering the Chinese New Year holiday when you placed the order, it took a bit longer time than usual to process and ship the order. And the shipping method you selected was standard shipping, if you need faster shipping, you can select the business express, it will take only 5-7 days for shipping.
We sincerely apologize for the delay and inconvenience.
Any question, please feel free to contact our customer service department(service@ublins.com).
Ublins has the cutest frames ever
Ublins has the cutest frames ever! I was disappointed when they sold out of a frame I really wanted - but it just goes to show how popular and cute the glasses are! The team let me pick out a new frame and no extra cost and got them to me so fast! I absolutely love my new glasses, and will be ordering more soon!
5 March 2026
Unprompted review
Very poor quality and customer service
I ordered two frames. Both arrived made from very flimsy and cheap feeling material, and the prescription was off to the point I could not see out either pair. Mind you, I order frames from many different companies all the time, and I understand a $30 frame is a $30 frame, but this was poorly made lenses and an overall poor product. I asked for my money back and was told to send a picture of me wearing the frames. I wrote back to please just refund me my money as the quality was so poor I was not interested. UBLINS then cut contact.
Update: After a back and forth with a representative who wrote me promptly after my review, I was told they would refund my money after I remove the one star review. I informed them I will write an update reflecting a solution when I get one. Do with this information what you want.
Update: They sent my money back. Lifting them a two star is being generous.
1 March 2026
Unprompted review
Reply from Ublins
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
As soon as we received your message on Facebook that you said that you couldn’t see well with the glasses, we requested you send us the photos of your prescription form and some photos of you wearing our glasses to our customer service department(service@ublins.com)for checking. Because customers often fill in the wrong prescription. These photos can help us locate the issue, then we will figure out the suitable solution for you. But we haven't received your email yet.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We are also willing to remake the new glasses and reship to you, at our cost or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
Lens quality extremely hi
Lens quality extremely hi, DO get bifocal. The edge of the readers are right in my view so I can't really see with them unless I tilt my head far forward or far back.
20 March 2026
Unprompted review
Reply from Ublins
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
After receiving the photo of your prescription paper, we found that the reason why you can't see clearly with the lenses is that you entered the wrong prescription in it. We have explained this in details in the emails we sent to you.
Concerning this issue, we have emailed you the suitable solution, please check it.
Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
I received 2 pair of glasses but my…
I received 2 pair of glasses but my green pair has the wrong prescription in them. Otherwise these are great quality glasses
21 March 2026
Unprompted review
Reply from Ublins
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
Concerning this issue, could you please email photo of your prescription paper to our customer service (service@ublins.com)for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
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