Sorry to see them go. Even though their services stopped, they were very patient and understanding with me as I slowly paid off my balance. Customer service was great too, good communication and plea... See more
Company replied
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See what reviewers are saying
my account was closed last year and fully paid up. now im getting messages to say my May bill is late for 49PENCE. Firstly i dont have an account and secondly my account has been closed since last ye... See more
Company replied
Great concept and very useful card. Devastated however to receive news this morning that the 3 month interest free facility is to end in July. This was the real icing on the cake. Only redeeming featu... See more
Company replied
I'm presently not using my Tymit card,just simply running down the amount still owed. I'm still debating on what benefits the card will now have without the 3 months interest free deferred payment pla... See more
Company replied
Company details
Written by the company
We’ve changed the credit card to make it completely transparent, fair and exciting to use, with cutting edge fraud protection
Contact info
Merchant Square 5, W2 1DP, London, United Kingdom
- hello@tymit.com
- tymit.com
3.5
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All 👍 thank you
14 June 2023
Unprompted review
Reply from Tymit
Hi Dawit,
Thank you for taking the time to leave us a review!
We hope you continue to enjoy your Tymit account and please do reach out to us if there is anything we can help with.
Thanks, Team Tymit.
Hello there,this credit card is the…
Hello there,this credit card is the best so far compared with other companies and solutions,this team is absolutely fantastic and incredibly trustworthy,customer service is always supportive and reliable,I only ask my credit limit increase because I go in holiday and instead of bring all the cash with me they helped me and support me,this people are so amazing and talented,I highly recommend them highly,guys thank you so much for all your efforts you still the best of all the credit card companies and I have them all,you still my favourite,best wishes and keep doing what you do best because as as customers we love that support and help and trustworthy,thank you Tymit
13 June 2023
Unprompted review
Reply from Tymit
Hi Dan, thank you so much for taking the time to leave us a review.
We really appreciate your kind words and are delighted to hear how much you are enjoying your Tymit account.
We are always on hand to help, so please do not hesitate to pop us a message if there is anything we can assist with in the future.
Thanks, Team Tymit,
Interest free payment for 3 months
Trustworthy ,Excellent customer service & 3 month interest free payment which makes my life easy and comfortable .
7 June 2023
Unprompted review
Reply from Tymit
Hi Inkeshef, thank you for taking the time to leave us a review.
We're delighted to hear that you are enjoying your Tymit account.
Please do not hesitate to reach out to us if you need any assistance in the future!
Thanks, Team Tymit
Cannot activate my card I contacting…
Cannot activate my card I contacting them 5 months ago snd they sent another card but there's a bug in the app and it won't activate and waiting for replies takes ages. They haven't fixed the bug
12 June 2023
Unprompted review
Reply from Tymit
Hi there Leanne,
Thank you for taking the time to leave us a review.
We believe you have recently reached out to us and one of our agents is on hand to help.
If you do find that you are still experiencing issues with activating your card, please do let us know.
Thanks, Team Tymit.
Excellent customer service
Excellent customer service. Easy set up from start to finish. Highly recommend.
6 June 2023
Unprompted review
Reply from Tymit
Hi there! Thank you so much for taking the time to leave us a review.
We are delighted to hear about your experience with us and we hope you continue to enjoy your Tymit account.
Please do not hesitate to pop us a message if there is anything we can help with or if you have any questions at all.
Thanks, Team Tymit.
Fabulous experiences with Tymit
I love this card and how you can have control over how your payments are split; very different to a normal credit card. But more importantly their Customer Service is amazing. Once someone takes on your query they are with you until the resolution. You don't get someone new every time you respond. This for me is a game-changer. Plus whoever you get is so professional and patient with your queries. I highly recommend this card. Puts some of the other card "experiences" to shame!
7 June 2023
Unprompted review
Reply from Tymit
Hi Vanessa, thank you so much for your review and kind words.
We are absolutely delighted to hear that we have been able to assist you with your query, we are always here to help!
We do hope that you continue to enjoy your Tymit account and please don't hesitate to pop us a message if there is anything else that we can assist with.
Thanks, Team Tymit.
Great service and very responsive..
Great service and very responsive..
Thank you.
6 June 2023
Unprompted review
Reply from Tymit
Hi Syed, thank you so much for your review and kind words.
We're delighted to hear about your experience with our customer service team.
We hope that you continue to enjoy your Tymit card and please don't hesitate to reach out to us if there is anything we can help with in the future.
Thanks, team Tymit.
Paying off £3200 and after I’ve made 28…
Paying off £3200 and after I’ve made 28 payments on the agreed 16.9% rate they practically doubled it to 30.9 for the remaining 8 payments,
Surely if you agree to pay something at a certain rate that is honoured or am I missing something?
Contacted them via email and the chap did everything other than answer my question to is this illegal and if they’re doubling my interest rate then surely I can pay it off immediately on the agreed rate I had and close my account?
Both got no response other than I can go to my account and pay it off….
So is it legal? Simple yes or no??
Can I pay it off immediately on the agreed rate of 16.9% and close my account? Simple yes or no?
1 June 2023
Unprompted review
Reply from Tymit
Hi James,
Thank you for taking the time to leave us a review.
We understand that we are currently in discussions with you to help get this resolved.
Following our recent Notice of Variation, our customers will have up to the 19th of June to opt out of this.
We will give customers the opportunity to pay their account off under the current interest rate, if they do not wish to accept the new interest rate.
We do hope that we have been able to help explain and resolve this for you James, but please do reach out to us if you have any questions or concerns at all.
Thanks Team Tymit.
Balance transfer refund
Thank you Richard for your customer service fantastic and brilliant thank you
30 May 2023
Unprompted review
Reply from Tymit
Hi Danny,
Thank you so much for your review and kind words.
We are delighted to hear that we were able to get this resolved for you. Please don't hesitate to reach out if there is anything else we can assist with.
Thanks, Team Tymit.
Professionalism
I had about 4 queries in 2 months and the Tymit team were prompt, professional, patient and ever so courteous each and every time.
They ensured my questions were answered satisfactorily and each query was successfully resolved and closed.
30 May 2023
Unprompted review
Reply from Tymit
Hi Akinkunle, thank you for taking the time to leave us a review and your kind words.
We are delighted to hear that we have been able to assist you.
Please do not hesitate to reach out to us if there is anything else we can help with in the future.
Thanks, Team Tymit.
Reply from Tymit
Hi Raul,
Thank you so much for leaving us a review.
If there is anything we can help with in the future, please don't hesitate to reach out.
Thanks, Team Tymit
Worse credit card ever
Why can’t I log on to the IOS app ,, there is no way of logging in ,, just a sign up app ,, Tymit ,, sort this Mickey Mouse scam service out as you know if you cannot sign in then you can charge anything as we are not in control,, maybe trading standards or an equivalent body can get to the bottom of this shambolic service
20 May 2023
Unprompted review
Reply from Tymit
Hi Neil, thank you for your review.
Unfortunately, we do not appear to have a support ticket raised by you regarding this.
Just so you know, if you try to log in to your app using a mobile number not registered with your account, you will be redirected to the signup screen.
If you need to update any details registered with your active account, please get in touch with us at support@tymit.com via the email address verified on your account.
Thanks, Team Tymit.
Ongoing crap service from Tymit
Ongoing crap service from Tymit. It's taken them 14 days to respond to my request to have an overpayment returned to me saying they want to see a bank statement. Why can't they just return the money linked to the the account? Also there is no way of getting a statement to them, you can only take a photo in the app, there isn't a way of uploading docs. I want my money back and to close the account. Tymit sort yourselves out.
25 May 2023
Unprompted review
Reply from Tymit
Hi, thank you for leaving us a review.
We do apologise for any frustrations this process causes you.
As any bank details are held securely by our payment processor, we do not have access to your full banking details.
With this in mind, to ensure that any in-credit amounts are returned securely to the correct bank account, on occasions such as this, a bank statement may be requested.
We understand that you're in conversation with one of our agents and hope to be able to resolve this with you as soon as possible.
Thanks, Team Tymit
Still no reply to my review its been 5…
Still no reply to my review its been 5 days now. I am still unable to access funds. Unless I receive a response within 24 hours I will be cancelling my direct debit.
20 May 2023
Unprompted review
Reply from Tymit
Hi, thank you for taking the time to leave us a review.
We are sorry for any delays in assisting with your query, we are working hard to respond to queries as soon as possible.
We have requested further information to look into this further for you. We look forward to speaking to you soon.
Thanks, Team Tymit.
Non existent service
16 days, 3 messages and still awaiting a reply from Tymit on a single query. Pretty sure they'd be contacting me if I were 16 days late with a payment. Shocking non existent service.
22 May 2023
Unprompted review
Reply from Tymit
Hi Alex, thank you for taking the time to leave us a review.
We do apologise for the delay in responding to your queries.
We believe that one of our agents has since been in touch and has resolved this for you, our complaints team will also look to be in touch soon.
If there is anything else we can help you with at all, please don't hesitate to let us know.
Thanks, Team Tymit.
I did not read all the reviews
I did not read all the reviews, but the first ones were not positive.
I, however, cannot complain.
20 May 2023
Unprompted review
Reply from Tymit
Hi J D, thank you for your review and kind words.
We hope that you continue to enjoy using your Tymit account.
If you need any assistance or have any questions in the future, please don't hesitate to reach out to us.
Thanks, Team Tymit.
I was overseas in Africa in April and…
I was overseas in Africa in April and could not use my card. Tries to contact Tymit several times during my trip without success. I waited 8 days, at which point I was home before I had a reply.
More recently I wanted to cancel a purchase and notified Tymit thru the app but 11 days later I am still waiting on a response and in the meantime the vendor thinks all is well.....
Totally rubbish service.
I feel so strongly about this that and as soon as I am done with their internal complaints process I will be taking this to the Financial Ombudsman.
Companies who treat customers like this should not be permitted to exist.
YOU HAVE BEEN WARNED.
17 May 2023
Unprompted review
Reply from Tymit
Hi there Jim, thank you for taking the time to leave us a review.
We do apologise for the delay in responding to your query and we we are sorry to hear about your experience with us.
We believe one of our agents has since been in touch and is on hand to assist you. Please don't hesitate to let us know if there is anything further we can help you with.
Thanks, Team Tymit.
ROBBERY! TAKEN MY MONEY AND NOT EMAILING ME BACK
This is my second year using this card on my yearly bills and never again. I've had 2 issues. 1 ended up being resolved by myself after taking 16 days to reply! (This was on a refund)
After the stress this caused me I paid all the credit card off wanting to be done with it, £619. Than 2 days later they took £619 through direct debit on the 10th its now the 17th and still havnt got my money back evanthough I've given them everything theyve asked for bank statement name address and numbers on my card.
This is disgusting if you had all the spare money sitting in your account you wouldn't need the credit card
17 May 2023
Unprompted review
Reply from Tymit
Hi Caprice, thank you for your review.
So sorry for the delay in getting back to you, we can certainly understand your frustration given the situation.
We believe one of our agents has been in touch since to help resolve this. If there is anything else we can assist you with, please do not hesitate to reach out to us.
Thanks, Team Tymit.
Non existent customer service in times of need
I reached out to Tymit on the 3rd May as an item I paid for hasn’t been received. The seller hasn’t responded to my emails etc so thought I would as Tymit to dispute under section 75. Still haven’t had a response….sorry I got a response saying I had to delete app and reply with the reference on my chat. Still heard nothing and it’s frustrating. Asked for a complaint to be logged…nothing. It’s really not acceptable to ignore your customers (quite a few on here).
As a card it works well and I’d actually recommend it but since lack of communication what’s point in doing that anymore as there lack of customer service speaks volumes.
3 May 2023
Unprompted review
Reply from Tymit
Hi Nat, thank your for taking the time to leave us a review.
We do apologise for any delays in getting back to you, our teams are working as hard as possible to respond to any queries as quickly as we can.
We understand that you are now in touch with the correct departments who are assisting with your issue to resolution.
Thanks, Team Tymit.
Serious issues with this Company and…
Serious issues with this Company and their lack of Customer Service. No response to chat messages or emails. Please acknowledge your customers!
3 May 2023
Unprompted review
Reply from Tymit
Hi Jo, thank you for your review.
We do endeavour to respond to all queries as soon as possible, we do apologise for the delay in getting back to you.
We do believe that we have been able to locate your support requests and one of our agents is on hand to help. We hope that we are able to resolve your query as quickly as possible.
Thanks, Team Tymit.
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