Sorry to see them go. Even though their services stopped, they were very patient and understanding with me as I slowly paid off my balance. Customer service was great too, good communication and plea... See more
Company replied
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See what reviewers are saying
my account was closed last year and fully paid up. now im getting messages to say my May bill is late for 49PENCE. Firstly i dont have an account and secondly my account has been closed since last ye... See more
Company replied
Great concept and very useful card. Devastated however to receive news this morning that the 3 month interest free facility is to end in July. This was the real icing on the cake. Only redeeming featu... See more
Company replied
I'm presently not using my Tymit card,just simply running down the amount still owed. I'm still debating on what benefits the card will now have without the 3 months interest free deferred payment pla... See more
Company replied
Company details
Written by the company
We’ve changed the credit card to make it completely transparent, fair and exciting to use, with cutting edge fraud protection
Contact info
Merchant Square 5, W2 1DP, London, United Kingdom
- hello@tymit.com
- tymit.com
3.5
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They decided to block my account with…
They decided to block my account with my money on it,and I never had any delays with my payment. And they just send the mail and didn’t provide any reason for it. “Best” company ever!
16 February 2023
Unprompted review
Reply from Tymit
Hi Tatiana, thank you for taking the time to leave us a review.
We can certainly understand the disappointment caused as a result of the decision made regarding your account.
As this is personal to you and your account we would invite you to get in touch with us by popping us an email at support@tymit.com and we can certainly answer any questions or concerns you may have.
Kindest regards. Team Tymit.
It’s been almost 2yrs I’m using this…
It’s been almost 2yrs I’m using this card and one missed payment and they close my account, that’s unhuman.
16 February 2023
Unprompted review
Reply from Tymit
Hi Vandita, thank you for taking the time to provide us with feedback regarding the recent review of your account that resulted in our decision to close your account.
As this decision is personal to you and your account, we're more than happy to explain this even further and answer all your questions or concerns you might have.
Therefore, we reached out to you with some further explanation so please keep an eye on your inbox for any incoming emails from us.
We would like to apologise for any inconvenience caused by this and we wish you all the best on your financial journey.
All our best,
Team Tymit
I contacted the support team and was…
I contacted the support team and was made comfortable as I waited for the issue to be resolved. Was kept updated constantly.
6 February 2023
Unprompted review
Reply from Tymit
Thank you so much for your feedback here.
It's great to hear that we were able to help resolve your issue within your expectations. We're always here to support you so please drop us a line at any time.
The easiest way to contact us is through the in-app chat. Alternatively, you can contact us at support@tymit.com
All our best,
Team Tymit
Perfect customer service
Perfect customer service
Quick efficient and simple , problem recitified within minutes , hasn’t let me down yet :-)
6 February 2023
Unprompted review
Reply from Tymit
Thank you so much for your feedback Bertie.
It's great to hear that we were able to help. We're always here to support you so please drop us a line at any time.
The easiest way to contact us is through the in-app chat. Alternatively, you can contact us at support@tymit.com.
All our best,
Team Tymit
Reply from Tymit
Hi Silla, thank you for your kind words.
We are truly delighted to see that you are enjoying your Tymit experience and we really appreciate the time you spent writing your great feedback.
Should you ever need any assistance, feel free to reach out in-app or via email at support@tymit.com, our team will gladly assist you!
All our best,
Team Tymit
Reply from Tymit
Hi Tito, thanks for taking your time and leaving us feedback.
We're really happy to hear that you're satisfied with your Tymit account.
We love hearing from you, so please drop us a line at support@tymit.com or through the in-app chat at any time.
All our best,
Team Tymit
Eligible but then declined?
What is the point in an eligibility check to say I am eligible and then when I send a copy of my passport, I’m rejected. Never been rejected from a copy of my ID! It’s also clear I am not the only one that is having that issue looking at their forum and this page.
2 February 2023
Unprompted review
Reply from Tymit
Hi Andy, thanks for your review. We're sorry to hear your application wasn't successful this time around. We work hard to make the application process as smooth as possible, but sometimes even for a pre-approved application, we need to complete some further checks. And the reason for that is that the details sent to us on a pre-approved application can be out-of-date or missing, or there may be something in the secondary search that we complete ourselves that needs further review. This ensures we're offering the right product at the right time to all our customers through the FCA's responsible lending recommendations. It's worth bearing in mind that our checks are not just based on your credit score itself but also an evaluation of the credit commitments you already have, the information your credit report contains, and your current living situation. I'm sorry for any inconvenience caused; we'd love to welcome your application again in the future. All our best, Team Tymit.
My favourite credit card
My favourite credit card!
I'm more then a year Tymit customer,
had recently increased my credit limit from £1500 to £3000.
Love using the app, very smart built and easy to use!
Had recommended to many friends and family members, sad no all been accepted 😞
Had also recently changed the address by chat customer service and was also easy and fast!
Will definitely recommend 100%
🌟 🌟 🌟 🌟 🌟
15 January 2023
Unprompted review
Reply from Tymit
Hello Dima, thanks for your lovely 5 stars review.
We are delighted to hear that you are pleased with our service.
Should you ever need anything from us, feel free to reach out in-app or via email at support@tymit.com, our team will be happy to help!
All our best,
Team Tymit
AWESOME CREDIT CARD COMPANY
Great Company, Great Crad and AWESOME and VERY responsive Customer Service......Highly recommend over other Card Providers.
24 January 2023
Unprompted review
Reply from Tymit
Hi Keith, thank you for your kind words.
We are truly happy to see that you are enjoying your Tymit experience and we appreciate the time you spent writing your great feedback.
Should you ever need any assistance, feel free to reach out in-app or via email at support@tymit.com, our team will gladly assist you!
All our best,
Team Tymit
Great product, some updates needed.
Very pleased with my experience so far , customer services are always helpful and respond within a timely manner. Product its self is good.
I hope that the team at tymit can improve the roll out speed of some new features soon along with regular app updates to keep things running smoothly. Things have slowed a lot in this area. Hoping things like statements and the ability to apply for a limit increase in app become available soon.
The socials have also appeared to take a back seat recently.
Opening banking connection to allow connection of tymit into a financial hub would also be a great addition.
Look forward to what tymit have to offer in the future.
21 January 2023
Unprompted review
Reply from Tymit
Thanks for taking your time and leaving us a review. 😊️
We've been working hard in the background to bring all the new features to our customers as soon as possible, but we understand that this seems like a long time, and we appreciate your patience.
I'll pass your valuable feedback to relevant teams to see if we could speed up or improve any of the tasks mentioned.
Regarding open banking connections, we've added an 'instant bank transfer' method which instantly connects your bank to make your payment. We will also be looking at bringing more open banking features in the future.
If you have any other suggestions for improvement, please let us know by emailing us at support@tymit.com.
All our best,
Team Tymit.
It's really simple and easy to uae credit.
7 January 2023
Reply from Tymit
Hi Sivva, thanks for taking your time and leaving us feedback.
We're really happy to hear that you're satisfied with your Tymit account.
We love hearing from you, so please drop us a line at support@tymit.com or through the in-app chat at any time.
All our best,
Team Tymit
Diabolical customer services I have…
Diabolical customer services I have been trying to dispute a payment there is no live chat or live customer service to make a complaint. Personally, this is the worst customer service I have ever experienced There days as a business are numbered.
19 December 2022
Unprompted review
Reply from Tymit
Thanks for your feedback here Mel, we're sorry to hear about this.
There was a delay in our response time due to Christmas and New Years' Eve celebrations, with a reduced number of our customer service colleagues working.
We appreciate this can be frustrating and we're doing our best to get back to everyone as soon as possible.
I can confirm that a complaint has been raised for investigation while our team looks into your ongoing query.
Apologies for any inconvenience caused by this, we're on it!
All the best,
Team Tymit
Excellent and look like unique services
30 December 2022
Reply from Tymit
Hi Khalis, thank you for your kind words.
We are truly happy to see that you are enjoying your Tymit experience and we really appreciate the time you spent writing your great feedback.
Should you ever need any assistance, feel free to reach out in-app or via email at support@tymit.com, our team will gladly assist you!
All our best,
Team Tymit
Absolute nightmare when trying to sort…
Absolute nightmare when trying to sort out a problem. I changed address and tried to get a hold of customer service 8 times and each time got an immediate response and then nothing afterwards. Literally no one to talk to at all if Therese a problem. So nothing was actually resolved. Also the app keeps going down making you re-sign in. I still don’t have a physical card since moving.. Literally the worst customer service I’ve ever dealt with because there is non.
19 December 2022
Unprompted review
Reply from Tymit
Thanks for your feedback Rich.
We're currently looking into this and carrying out an investigation to understand what happened here, we will have a full response for you soon.
Apologies for any inconvenience caused, we'll update our reply shortly.
All our best,
Team Tymit
Brilliant product.
Brilliant product.. the best onboarding i've experienced.. well done Tymit 1st Class!!
22 December 2022
Reply from Tymit
Hi Fiona, thanks for taking your time and leaving us feedback.
We're really happy to hear that you're satisfied with your Tymit account.
We love hearing from you, so please drop us a line at support@tymit.com or through the in-app chat at any time.
All our best,
Team Tymit
Really impressed
Really impressed. This is a great and innovate product that is easy to use. That allows users more control to decide how to make the best use of credit and importantly how and when to pay off in a way that suits your needs.
22 December 2022
Reply from Tymit
Thank you so much for your feedback, Ed.
It's great to hear that you're happy with your Tymit account. We're always here to support you so please drop us a line at any time.
The easiest way to contact us is through the in-app chat. Alternatively, you can contact us at support@tymit.com
All our best,
Team Tymit
Had transactions that didn't make sense
Had transactions that appeared to be scams but with there swift reply and help all is well
Thank you
20 December 2022
Unprompted review
Reply from Tymit
Hello Alan, thanks for your lovely 5 stars review.
We are delighted to hear that you are pleased with our service.
Should you ever need anything from us, feel free to reach out in-app or via email at support@tymit.com, our team will be happy to help!
All our best,
Team Tymit
Don't use Tymit card
Don't use this card, It's a poor adventurer company that is dedicated to playing as banker. Their cards do not pass in many shopping centers as well as in certain gas stations, if you put it to amortize emergency payments they reject the payments and then they apologize and say it was for your "Security" it'd completely useless and expensive.
4 November 2022
Unprompted review
Reply from Tymit
Thanks for your valuable feedback here. We’re truly sorry that you feel this way about our product.
Your card should work in any shop that supports VISA payments so if this isn’t the case for you, we’re more than happy to investigate and fix the problem.
We’d also like to follow up on ‘emergency payments' as we’re not entirely sure what you mean by this but we’re happy to look into it for you too, so we’ve reached out to you requesting some further details. Once we have some more information, we’ll be able to help!
All our best,
Team Tymit
Totally gutted the booster card Will end
Totally gutted the booster card is been taken off I’ve had mine for a long while now and really like it manage it really well and up my deposit amount every few months.
I also got my wife to sign up and our credit scores have shot up a lot recently.
We have both been offered cards loans and credit accounts recently from a number of places and believe the booster helped up my score by extra 477 points in total recently we had terrible score prior
Which has been great jump i usually pay my bill off in full each month and manage it well
I love the Tymit card spend on it all the time and repay my balance off monthly.
Don’t know if I would be offered a normal one but Tymit you’ve been great and I will definitely miss my Tymit card when you close in February gutted :-(
The booster was a fantastic idea and knowing I have it really helped keep my finances on track.
Will definitely miss using my card always felt safer than a normal credit card.
I loved been able to top up and pay off on the app. It kept me from just wasting and spending my money in bank
Also one bonus is the using card abroad and not getting any extra charges
18 December 2022
Unprompted review
Reply from Tymit
Hi Steven, thank you for your kind words.
We are truly happy to see that you are enjoying your Booster experience and we really appreciate the time you spent writing your great feedback.
If you’d like to stay in touch or be aware of our latest updates, please follow us on our social media.
Thanks for being one of our valued customers.
All our best,
Team Tymit
Super comlany
Super fast application. Great benefits.Complete cusomer service that you can get.
12 December 2022
Reply from Tymit
Hi Ramon, thanks for taking your time and leaving us feedback.
We’re delighted to hear that your application process was smooth and that our customer service is within your expectations.
Should you ever need any assistance, feel free to reach out in-app or via email at support@tymit.com, our team will gladly assist you!
All our best,
Team Tymit
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