Tyl by NatWest  Reviews 

2,112
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and ability to make processes stress-free and clear. Many people highlight the excellent user experience, noting that account setup was quick and easy, and they were up and running in no time. The service provided is often described as top-class, with reviewers appreciating the efficiency and smooth transition processes. However, some customers also noted issues with customer service, mentioning slow responses, conflicting information, and difficulty resolving problems. A few other people also felt that the payment process was long-winded or inconsistent, leading to dissatisfaction with the service and unexpected charges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising their helpfulness, knowledge,... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Service

Consumers find service to be ambiguous, with many reporting negative experiences such as faulty equipment... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the setup process... See more

Payment

Users describe ambiguous interactions with payment, with some customers experiencing significant issues such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience setting up my account online to receive card payments. Account was quickly and easliy set up, but its annoying that you don't get a user name and password to start using it a little q... See more

Company replied

Rated 4 out of 5 stars

Shakil was great & talked me through everything that I needed to do. Simple process & clearly explained. there was only a slight hitch with getting the documents 'virtually' signed ... but I think t... See more

Company replied

Rated 4 out of 5 stars

"Kashif was absolutely fantastic! Helped me set up a pay by link account with ease and explained everything clearly. Super polite and knowledgeable - made the whole process stress-free. Highly re... See more

Company replied

Rated 5 out of 5 stars

Verity Gibson made our transition to Tyl from our existing supplier so super easy. Nothing was too much trouble for Verity and she managed every aspect with ease and professionalism. We were up and... See more

Company replied


Company details

  1. Payment Service

About Tyl by NatWest

Written by the company

Take card payments anywhere, anytime with Tyl by NatWest.

We have a range of card machines that could suit your business, whether you're out making deliveries or taking payments from behind the counter. It's quick and easy to set up, and once you’re up and running you can look forward to next business day settlement and peace of mind.

With Tyl, every tap is more than a transaction. That’s because for every card payment you take, we donate to charities and community projects around the country via our Giveback Community Fund.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,112)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Zain made life very easy and explained everything all the way through the process.

Nothing was a bother and he gave us a brilliant deal on top of everything else!

Thanks Zain

2 May 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5 Stars! Welcome to Tyl 😊

Rated 5 out of 5 stars

My Tyl application

I spoke with Balj Randhawa about my Tyl application on a scheduled appointment at my convenience. First attempt failed as the system was down but it was easy to arrange another one. Balj explained the process and was thorough in his explanation of everything.

1 May 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5 Stars! Welcome to Tyl 😊

Rated 5 out of 5 stars

Nice service

Zain Awais was incredibly helpful, professional and responsive throughout the process. He made everything smooth and clear – excellent service!

1 May 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thanks for your review 😊

Rated 5 out of 5 stars

Have been dealing with Zain Awais with…

Have been dealing with Zain Awais with the transfer of my card payment provider, nothing was too much trouble. The experience was stress free and easy to proceed with. Everything was explained in detail and any questions answered. I have found the whole experience to have been a very positive one and would recommend using Tyl in the future.

1 May 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for your feedback, we really do appreciate it :)

Rated 5 out of 5 stars

Umar Ashraf polite patient and helpful

I just spoke to Umar Ashraf to have some help with setting up a pay as you go terminal. He was knowledgeable about compassion with the sum up device I was planning to get and also the mat west terminal which I could get. He explained things in plain English. Was very patient and enabled me to make decisions based on the information he gave. He helped me fill the application form online he was very polite patient and helpful. Thank you Umar.

30 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're pleased to hear Umar was polite, patient and helpful! Thanks for your review. 😊

Rated 5 out of 5 stars

Very helpful staff (Umar)

Very helpful staff (Umar). Answered all questions quickly and efficiently. I have my Tyl machine en route according to my email and so far feel completely happy with the service.

30 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thanks for taking the time to leave a review 😊

Rated 1 out of 5 stars

I've been waiting 2 weeks for my first…

I've been waiting 2 weeks for my first sale money, they make phoning difficult by failing to update my data from 3 years ago, and can't promise to take less time in future..

28 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Hey I've raised this to be investigated, rest assured the team will reach out in due course.

Rated 5 out of 5 stars

Joining Natwest Tyl was incredibly easy…

Joining Natwest Tyl was incredibly easy !

Balj Randhawa | Inbound Payment Consultant | Tyl By NatWest - Balj was an absolute pleasure to deal with and we are so happy to be back with Nat West services.

23 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for your review, we really appreciate your feedback :)

Rated 5 out of 5 stars

I had a great service from a gentleman…

I had a great service from a gentleman named Baljot Randhawa. Very well spoken and a great help. I hope you have a good rest of your shift my friend :).

Many thanks and kind regards,

Arman

17 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for your review, your feedback is appreciated :)

Rated 5 out of 5 stars

Very helpful and Simple

Balj was very helpful and made the process simple.

16 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5 stars! Welcome to Tyl 😊

Rated 5 out of 5 stars

Baljot was extremely helpful in taking…

Baljot was extremely helpful in taking me through process, which was really quick and painless. He explained everything, returned my calls quickly. Very impressed with service and how smoothly it all went.

15 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're so pleased to hear Baljot was extremely helpful! Thanks for taking the time to leave a review 😊

Rated 5 out of 5 stars

Thank you to the team at Natwest Tyl…

Thank you to the team at Natwest Tyl and Lee McEnteggart who managed to get me some great prices and help switch me easily from Worldpay. Well worth the effort. No more daily transaction costs to account for and saving at least £200 per month in fees.

6 February 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5* review your feedback is really appreciated :)

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE ZAIN

Zain awas at NatWest was a really big help and answered all my questions and made the application process really easy. I will definitely be doing a lot of business with NatWest and Zain made the process so much more easier.

14 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5 Stars! Welcome to Tyl 😊

Rated 5 out of 5 stars

Kevin O’Driscoll Is a gentleman

Kevin O’Driscoll Is a gentleman, very helpful and supportive in the complete process of applying for a card payment terminal.

Kevin was informative enough to make the process straightforward for myself, thanks Kev.

9 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thanks for taking the time to leave a review 😊

Rated 5 out of 5 stars

Setting up new Tyl account

Thank you to Balj Randhawa for setting up my Tyl account for me. He explained everything very clearly and was well informed and able to patiently answer all my questions. The whole process was very straight forward.

10 April 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5* review, we really do appreciate your feedback :)

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