Twist Teas logo
Visit website

Twist Teas Reviews 

510
•
TrustScore 5 out of 5

4.8

Tea Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delightful flavors of the teas, often highlighting unique blends not found elsewhere. Many people appreciate the easy ordering process and the efficient, fast delivery service. Reviewers frequently mention the thoughtful packaging and the pleasant surprise of free samples included with their orders. However, some customers also noted occasional issues with their orders, such as receiving incorrect tea flavors or experiencing problems with subscription services.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious taste and high quality... See more

Quality

Consumers consistently express high satisfaction with the quality of the teas, often describing them as... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting very quick and speedy delivery,... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and reliable service, as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this company! Their teas are exquisite and I look forward to sampling some more in the future. The packaging is functional and easy, their flavours are delightful. They give wonderful... See more

Rated 5 out of 5 stars

I first came across Twist Teas by accident in a cafe in Poole, Dorset about five years ago. What struck me was the distinct flavour and high quality of the tea, very different from the competition. I... See more

Rated 5 out of 5 stars

Easy to order these teas, what I love is the concise explanation of each tea and their values. My favorite is Breakfast Boost, a great tasty black tea, smells like the tea in the teapot my nan used t... See more

Rated 5 out of 5 stars

Twist Teas are refreshing and easy to enjoy. The blend of brewed tea and fruity flavour tastes smooth and not overly sweet. It feels light and crisp, making it a great choice for relaxing or spending... See more

Company details

  1. Tea Store
  2. Tea Market Place
  3. Tea Wholesaler

Written by the company

We've always loved tea. There's nothing like it to lift the spirits and raise a smile, whether alone or with others, out and about or in the comforts of your own home. In January 2017, we decided to do something really innovative for lovers of tea and set about creating a range of the finest whole leaf teas, herbs and fruits, blended to delight taste buds and bring a smile to its drinkers. Frankly, we were a little underwhelmed by the teas available in the supermarkets (and a little disappointed to learn that even the cutesy, more expensive brands are invariably just owned by the massive brands anyway.) Our blends are full of little surprises that make them different. An additional ingredient with a functional benefit…or an unconventional flavour pairing that transforms something nice into something spectacular. A tea that’s specifically designed to be drunk cold or one that tastes so good it must be bad (but isn’t). We like to think of them as Blends With Benefits. Now, we have a range of over 40 delicious, healthy and innovative blends that are available direct through our website, and in cafes, restaurants, hotels, offices and independent retailers all over the UK. Whether you need something to get you started, boost your energy or help you sleep, whether you want a guilt-free treat without calories for yourself or a healthy drink for the children, try tea with a Twist.

Contact info

4.8

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(510)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Could do better

Teas 5 stars
Quality of metal tea caddies 1 star. Lid keeps popping open and it's not cheap for what it is. I wrote to them in live chat but never had a reply, which also contributed to the rating. If you are going to offer a chat function, the onus is on you to reply, otherwise what is the point?

24 November 2024
Rated 5 out of 5 stars

Twist tea - a brand worth trying.

Firstly, Twist Refresher green tea is exceptional, I discovered it in a cafe and had to buy some directly from the company; which is fairly local to me. The customer service is very good and the product is nicely packaged. You also get a choice of a sample tea to try. Twist is on my radar now and is quickly becoming one of my go to brands.

28 July 2024
Rated 5 out of 5 stars

Thank you!

I was lucky enough to have a free Twist teabag in my hotel room last week! The flavour is delicious and when I contacted Twist for an order they were very helpful and the package arrived very promptly.
Thank you.

27 June 2024
Twist Teas logo

Reply from Twist Teas

Hi Carol,
Thank you for your kind review. We're thrilled you enjoyed our tea. We look forward to serving you again soon! Thanks again, Miles & the Twist Teas Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look