Reply from Twinklin
Thanks for using our platform. We really appreciate your positive feedback. We'll pass it to Milena 😊
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Company details
Written by the company
Twinklin helps you book trusted, rated cleaners with clear pricing, secure payments, and a smoother way to manage your cleaning. Choose a cleaner, pick a time that works for you, and keep track of your booking from your phone. Twinklin is built for transparency, reliability, and a better experience for both customers and cleaning professionals. With Twinklin you can: • Find rated cleaners near you • Book cleaning at a time that suits you • Pay securely in the app • Manage bookings and updates in one place • See clearer information before and after your booking Twinklin is designed to make cleaning simpler, more reliable, and easier to trust.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- +447443440228
- hello@twinklin.app
- twinklin.app
3.7
Average
8 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Trust the app and trust the cleaner...I…
Trust the app and trust the cleaner...I for one don't believe any of the bad reviews!
I have used the same cleaner via twinklin - Milena.
Milena is a breath of fresh air, so punctual and conversational who knows exactly what to do.
She cleans the house so well sometimes I get frightened to make things messy 😂 especially my bed. Everything is so clean and perfect.
I absolutely love her and have full confidence with Twiklin.
26 September 2026
Unprompted review
Reply from Twinklin
Thank you so much, Vish - this genuinely made us smile! 😄 Milena really is a breath of fresh air, and we'll make sure she hears every word of this; punctual, warm and brilliant at what she does is exactly the standard we love. (We promise she won't mind you enjoying that perfectly made bed!) Thank you for your trust and your confidence in Twinklin - it means the world to us and to Milena.
Good company with great staff
Been looking for a new cleaner to help me out but it was hard to find someone reliable to take care of the kitchen and bathroom every two weeks. This company has been fantastic, everyone has been on time and completed the cleaning well 😍 think I have found the right person and love they handle everything for me with the online booking. I've tried four different cleaners over the last couple of months with no issues with any of them and would recommend.
23 September 2026
Unprompted review
Reply from Twinklin
Thank you so much, Carol! Finding a cleaner you can count on for a regular fortnightly kitchen and bathroom is exactly the problem we set out to solve, so it's wonderful to hear we've become that for you. Four different cleaners over a couple of months, all reliable and on time — that consistency is the whole point, and we're delighted the online booking makes it effortless. Thank you for trusting us with your home, and for the lovely recommendation. Here's to many more sparkling cleans! 😊
Easy to use and highly recommended
This was my first time using the Twinklin app. The booking experience was amazing and the app is very easy to use. My cleaner was very friendly and professional. She did an amazing job. I would definitely use the app again and would recommend it to anyone looking for an easy and efficient way to book a cleaner. Great job!
20 September 2026
Unprompted review
Reply from Twinklin
Thank you so much, Priya — this made our day! We're thrilled your first booking went so smoothly and that your cleaner looked after you so well; we'll be sure to pass your kind words on to her. Making it easy and reliable to book a great cleaner is exactly what we're building Twinklin to do, so it means a lot to hear it landed. We'd love to have you back any time — see you on your next clean!
Amazing experience with the Twinklin app
I have booked several times now through the Twinklin app and it's never disappointed. The app is super easy to use and the cleaners are always very polite and amazing at what they do. I recommend Twinklin if finding a reliable cleaner has been a challenge.
18 September 2026
Cleaners dont want to clean
when the cleaner doesnt want to do the job you agreed with her in person on the first booking, the customer gets the cleaning cancelled last minute and told that they tried to engage the cleaner privately when both bookings were made on their app! Be weary of the cleaners!
9 September 2026
Reply from Twinklin
As we already replied to your earlier feedback, we take all feedback seriously and would like to respond factually for anyone reading.
Every booking and payment with Twinklin is handled securely through our platform, and we hold a cleaner's payment until the customer has confirmed they are satisfied, specifically to protect customers. Where a booking cannot be fulfilled, we refund promptly and in full, as we have done on this account.
Standard cleaning bookings cover standard cleaning. Specialist tasks — such as interior and exterior window cleaning, removing paint or adhesive left after building work, and garden or weed clearance — sit outside a standard clean and are always quoted in advance. A customer is never charged for anything they have not booked and approved.
To keep everyone protected by our vetting, insurance and support, all arrangements and payments stay on the platform. We understand this was not the outcome you hoped for, and we would genuinely welcome the chance to resolve it directly at support@twinklin.app.
DO NOT TRUST the CLEANERS and this COMPANY
I made a booking three times with Twinklin and yet my third booking was cancelled because the cleaner, Victoria, told the business i attempted to engage cleaners directly. All bookings were done via the Twinklin app/website. The app is not clear and when I asked the cleaner to give an estimate of how long she needs to finish the remaining job and to clean windows inside and out, she said 4 hours so I booked her for 4 hours through the Twinklin website and the business even acknowledged that I have made a further third booking with them, but the night before the cleaning was due, Victoria the cleaner started messaging me on whatsapp that the windows will be extra - warning - once you find a good cleaner and you want to rebook them through the system, they will try to get extra money out of you by adding new charges and if they do not want to do the cleaning when you refuse to pay, the cleaner will try to frame you - do not trust this company and their cleaners if you do multiple bookings!
The cleaners will try to get extra money once they see that you are willing to do a second booking with them and then when you refuse to pay more than the hours the cleaner estimated, they will cancel and tell the company you tried to independently engage them even if you have booked through the system! STAY AWAY!
11 September 2026
Unprompted review
Reply from Twinklin
Thank you for taking the time to share your experience. We take all feedback seriously and would like to respond factually for anyone reading.
Every booking and payment with Twinklin is handled securely through our platform, and we hold a cleaner's payment until the customer has confirmed they are satisfied, specifically to protect customers. Where a booking cannot be fulfilled, we refund promptly and in full, as we have done on this account.
Standard cleaning bookings cover standard cleaning. Specialist tasks — such as interior and exterior window cleaning, removing paint or adhesive left after building work, and garden or weed clearance — sit outside a standard clean and are always quoted in advance. A customer is never charged for anything they have not booked and approved.
To keep everyone protected by our vetting, insurance and support, all arrangements and payments stay on the platform. We understand this was not the outcome you hoped for, and we would genuinely welcome the chance to resolve it directly at support@twinklin.app.
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