twentytwentyone Reviews 

I have shopped at Twentytwentyone for many years as I find the products they sell good quality and of great design. Always find what I want.
Gaia was amazing, responding quickly to my requests and sent me photographs and details. Arranged quick next day delivery at the time I requested. Can't thank her enough. Great employee Twentytwentyone.

Twentytwentyone have a great range of items and knowledgeable and helpful staff.

I ordered a made-to-order rug and appreciated being able to borrow swatches to compare with the rest of my furniture. I decided to change the direction of the pattern, and this was adjusted perfectly at no extra cost. The finished rug is beautiful and exactly what I hoped for. Delivery was smooth and efficient too.

Thanks Mia for assisting us in buying our sofa. Very kind team here at 2021. We initially got in touch with Mia - very kind and responsive - but also got advice from other staff members. We got the right deal for our new home! Very happy with our purchase. Thanks again

Gaia from 20201 was really great to deal with - and replaced the internal part of my Borge Morgensen two piece sofa with internal cushion and ottoman with a full cushion - and it is now like new - and very comfortable once again. It was an effortless, and fast, and they handled the connection to Frederika, the manufacturer for me. Highly recommended.

Have been going to 2021 for decades as they offer the widest selection of quality design for the home/office/studio. Their service has always been impecable, prompt and ahead of the game. Staff are very quick to reply to queries and deliveries are always on time.

one of the best furniture shops in north London. Their selection is much wider than what available at the shop. My recommendaiton: check online and ask, you'll have quality support to find the perfect item for your home. We already have quite a few pieces and keep coming back.

Mia made my customer experience excellent. She made stuff happen! She was courteous and communicated with me the whole time from start to finish. When the furniture arrived we were delighted. Bravo Mia!

All great- from showroom visit to delivery

Very responsive all the way through. From start to delivery, we always had great communication. Thank you very much!

Thank you Mia for you time and patience in ensuring our light was safe in storage and delivered promptly once we were ready to receive it.

Great service , the chairs we ordered came exactly when we were told they were going to and delivery was super smooth.

Great service and delivery

Mia. Just a quick note to say thanks for being so kind, relaxed, patient, and brilliantly knowledgeable during my most recent purchase(s). You bring a sense of calm, keeping things simple, ‘clean lines’, good structure, and zero unnecessary clutter. You are a great ambassador for Twentytwentyone, from whom I made my first purchase over 20 years ago….Le Corbusier would be pleased. “Ornament is (indeed) crime”.

Encountered an incredibly rude, snooty and condescending staff member while returning an item. The service was unacceptable and I left feeling very frustrated by the interaction.

Fabulous sofa and fabulous service! Over the moon with my purchase.

Went there yesterday to narrow down choices for dining tables and shelves. Staff were totally uninterested in giving me advice. They gave me only cursory replies and then went straight back to their computers. They made it pretty clear that I was bothering them. A very dispiriting experience. Please do better.

If you live outside London don't bother with this company. My partner and I have ordered two items, worth over £10,000, in the last 3 months and they have failed to deliver without repeated chasing. They promised to deliver items and failed to either get them to a courier or organise delivery. They say things are more difficult outside of London! Really? We are still waiting for one item, they have cancelled delivery twice, once for not living in London. They have lots of our money and we still don't have an £8K dining table despite it being sat in their warehouse for 3 weeks. What a terrible service.

Thank you Mia for continually amazing service - knowledgeable, professional, helpful and utterly charming. I have bought so many pieces now with the help of her expert guidance - my new furniture curator - I just keep coming back!

I recently purchased nine Arhoj Ghost sculptures, worth approximately £180, from the Upper Street branch of Twentytwentyone. I chose this location specifically because it was described as a gift shop, rather than their main showroom, as I intended to get the sculptures as a present.

Upon purchasing the sculptures, I requested gift wrapping. To my surprise, this service was unavailable, and the store only offered tissue paper as an alternative. Given the delicate nature of the sculptures and the fact that I would be cycling home, I requested additional packaging to prevent damage. Despite my concerns, the store provided minimal protection, offering only a small, unsuitable box that quickly broke down and some bubble wrap after repeated requests.

I left the store feeling frustrated and disappointed. It was clear that customer satisfaction was not a priority. Despite my repeated requests for adequate packaging, I was left to fend for myself, wrapping the fragile sculptures with insufficient materials while the cashier seemed indifferent to my concerns.

It is disappointing that a store like this would lack basic gift-wrapping services and demonstrate such indifference to the potential damage of fragile items.