The Brand Edit Store Ltd Reviews 256

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

So pleased with my last purchase from Twenty, waiting for my next delivery from Sarah. A lovely online store. Thank you.

Rated 2 out of 5 stars

Ordered a jacket and was shipped fairly quickly. Unfortunately, tracking information sent doesn’t work. I have emailed them several times as well as reached out to them via their website but no respon... See more

Rated 5 out of 5 stars

Excellent and exceptional service from the team at Twenty Petworth! My shopping experience unfortunately started with an error, wrong size trainers sent! But, quickly a new pair were posted out... See more

Rated 5 out of 5 stars

Such a perfect service. Ordered a dress online late Thursday morning and it was delivered mid-morning on Friday, beautifully packed with simple instructions. Unfortunately the dress didn’t fit and I... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Twenty is a contemporary women's fashion store showcasing of-the-moment brands, a one-stop destination for contemporary fashion connoisseurs. Established for over 20 years, our philosophy is simple: we offer meticulously chosen, globally-sourced brands. Shop online at www.twentypetworth.com


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I received the wrong item

I received the wrong item. I tried contacting the company three times over two weeks and heard nothing. I'll need to claim the money back from my bank.

6 March 2026
Rated 1 out of 5 stars

No idea where my scarf is

Hi guys, can someone please reply to my email and tell me where my purchase is please? I paid €27 for delivery which is a huge amount for a silk scarf and no idea where it is d.

21 January 2026
Rated 5 out of 5 stars

Fab fancy matches

I bought 2 boxes of fancy matches, they are fabulous. Beautifully packaged with a nice little note from the seller too! Definitely recommend. I will be buying again .

8 January 2026
Rated 1 out of 5 stars

Not organised

Ordered x2 products and had one refunded to less of the cost than what I was paying and contacted customer service and no reply and no offer for a different product with a different style rather than just a straight replacement

18 August 2025
Rated 1 out of 5 stars

I received a faulty item that was…

I received a faulty item that was intended as a gift for a special friend. I contacted this company immediately in an attempt to rectify the issue as I have been left without a gift to present to my friend on her milestone birthday, but I am still awaiting any kind of response!! Extremely disappointing all round

14 July 2025
Rated 2 out of 5 stars

Poor customer service

Ordered a jacket and was shipped fairly quickly. Unfortunately, tracking information sent doesn’t work. I have emailed them several times as well as reached out to them via their website but no response from customer service. Hopefully I will receive my item.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

I was a little worried about using a…

I was a little worried about using a company that I had not heard of before .I was able to purchase a fantastic Alemais dress in the sale .Delivery was prompt and well packaged .Would definitely look at this site again .

6 January 2025

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