Twelve Silver Trees Ltd Reviews 79

I ordered an amber bee pendant as a gift, but the first item arrived with a chip on the tail. I returned it, and a replacement was sent, unfortunately this also had the same defect in the same area, so I had to return that one as well.

The seller was polite when he did respond, and the £125 purchase price was eventually refunded, but only after multiple reminders. He also offered to reimburse both return postage costs (£5.49 and £10.99), requested receipts, and once I sent these my messages were not responded to for over 3 weeks.

A month later, the postage costs have still not been refunded, despite being given plenty of time, and being told it was difficult to process.

Overall, this meant repeated chasing, delays, and unfulfilled promises.

I’ve since seen the same large amber bee available in Cambridge for around £90 (compared to the £135 it is now listed for here), so it also appears significantly overpriced.

One star given for polite communication when received, but the overall experience was very disappointing. I would not recommend.

I enjoy my shopping time with Twelve Silver Trees, the Website is Beautiful and and a Pleasure to see all of the most unique jewelry pieces and as I have a Passion for Foxes and Horses I can find just what i am looking for ! The handwritten thank you cards are so nice. I highly encourage others to find their special piece of jewelry

Beautiful earrings! Thank you.

I ordered a silver necklace from them and the price was phenomenal! I saved like $50 compared to other places! The shipping time took a little while, but it was definitely worth the wait. I would highly recommend this small business if you are thinking about buying.

Beautiful jewellery from a special shop putting heart and soul into everything they do.
Always magical designs and stunning quality, these are pieces to wear, enjoy and treasure.

Purchased a silver locket Great communication and fast delivery along with a personal card thanking me for my custom and supporting a small business l, what a lovely touch
The heart locket is exactly what we wanted and lovely quality
What a great company

Lovely jewellery and very prompt delivery. My granddaughter was thrilled with her chosen pieces. I highly recommend Tim his business - you won’t be disappointed.

Excellent service. A very friendly and personalized experience. I loved the little hand written card. It made me feel special.

Lovely, great-quality product and wonderful customer service

Very nice company to deal with. The earrings I ordered went astray in the post but they did their best to get replacements sent. They were very responsive and communcations were friendly and helpful.

I loved shopping online at Twelve Silver Trees. I bought a brooch as part of a Mothers Day present. It came beautifully wrapped with a little thank you card. Delivery was swift, and the brooch was a real hit with my Mother. Thank you - I will shop here again.

Lovely pendant, great service by Tim, very pleased with purchase. Item arrived promptly. Thank you 😊

Fantastic delivery, packaging and jewellery, bought as a gift.
Would 100% recommend x

Lovely items, excellent communication from seller, pleasure to purchase from.

Fabulous pendant beautiful and sparkly love it

Excellent products value for money and customer care second to none

Beautiful Brooch! High quality and packaged beautifully.
Delivered quickly ! Would recommend. Thank you!

Great service! Quick shipping and beautiful necklace!