I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more
Company replied
Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the... See more
Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more
Company details
- Bicycle Store
- Bicycle Rental Service
- Bicycle Repair Shop
- Outdoor Activity Organiser
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
Written by the company
A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.
Contact info
60 High Street, EH44 6HF, Innerleithen, United Kingdom
- 01896 831429
- shop@tweedvalleybikes.co.uk
- tweedvalleybikes.co.uk
The best bikes at bargain prices
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tremendous service and assistance with…
Tremendous service and assistance with the new bike purchase !
9 March 2026
Fantastic service from really…
Fantastic service from really knowledgeable staff.
Wouldn’t hesitate to recommend.
2 March 2026
Great to deal with and very helpful…
Great to deal with and very helpful indeed. Couldn’t ask for more .
21 February 2026
Great service
Great service, speedy delivery, great price and responsive friendly communication
18 February 2026
Excellent service.
10 February 2026
Excellent Service
This is the second bike I've bought from Tweed Vale Bikes, the customer service is second to none. They have some great deals on bikes too. Will be using these guys again in the future.
25 January 2026
Thanks Andy and TVB
Andy was really helpful 🙂 on spoke selection and prompt delivery. Many thanks.
14 January 2026
Great personal service
My clothing arrived immediately after the new year after I had specifically emailed asking for delivery to be held over - Tweed Valley staff replied promptly to confirm.
The 7 mesh items are great quality and at a great price- thank you
5 January 2026
forbidden core e customer
Very friendly and helpful staff, very polite and informative advice, great shop!
27 December 2025
Grate service grate company totally…
Grate service grate company totally recommend from demo to purchase and after care have bin impeccable
13 December 2025
Hassle free shopping
Hassle free shopping
With- Fast delivery
Never stressed once
The way it should be - thank you.
1 December 2025
Great care taken to answer all my…
Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the best bike shop In have dealt with in 40 years of buying bikes!
1 August 2025
Lovely quality and was shipped so…
Lovely quality and was shipped so quickly thank you!
6 November 2025
Santa Cruz Bronson Purchase
From ordering my new Santa Cruz Bronson to collection I received a first class service throughout. Email confirmation of order with a follow up call to check through the order and collection date. Updates and collection confirmation once my bike was ready and then a full run through the bike setup and features on collection, 10 ot of 10!
31 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.