The Wellness Compnay Reviews 

I purchased Tirzepatide Pill from The Wellness Company. I reached out to Teledoc expressing my concern that the pill did not work on day eight. I explained I did not have any side effects; however, I had lost zero weight. The response from the provider was this: Very common complaint, ma'am. You can complete this dose and then elevate to the 10 mg tab and try that.

My response was this: Good morning, Dr. Smith. When you say this is a very common complaint, are you hearing others state this doesn't work at this low of a dose or with the entire medication, even if I increase to a 10 mg tab?

Dr. Smith's reply: I hear it both ways, ma'am. It's just not that strong a formula. For those for whom neither works, I recommend they abandon the TWC oral and go back to injectable with their PCN.

I reached out to customer service (very difficult to find a live person). The Wellness Company uses AI, which is beyond frustrating! An individual by the name of Monica (I assume it is a human, not AI) finally replied, offering a discount on my next order.

Monica's response: Hi Annett,

Thank you for reaching out to The Wellness Company!

We completely understand that sometimes things change, and we want to make sure you’re getting exactly what you need from your subscription for the product Tirzepatide.

Before we proceed with the cancellation, we’d love to explore a few options that might work better for you — such as rescheduling deliveries, adjusting products, or even applying a 10% discount to your active subscription.

In addition, based on your account history, we can offer a store credit in the form of a gift card if you would like to continue with your subscription. The total amount available for you would be $25. This gift card can be used toward a future purchase.

If you would like to proceed with this option, please confirm, and we will issue the gift card and send it to you via email. Once applied, it will be automatically reflected on your next order.
We can also support other changes, such as rescheduling deliveries, adjusting products, or pausing orders if needed. Please let us know how you would like to move forward.

Be well,
Monica | The Wellness Company

My response: Good morning, Monica,

I am unsure if you read my email correspondence because I clearly stated that the pill does not work, and to be out $300 for what behaves like a placebo is beyond frustrating. The Wellness Companies' own Telemed doctor stated that neither the 6 mg nor the 10 mg works, as it is too low a dose, and he has received complaints from others stating the same. It is all in writing below for your reference. Your email below states that you are adjusting the product. What does that mean? Wait until the next order, and it will be 10 mg? I do not want to waste additional money for something that is not working. I am sure you can understand my frustration and concerns.

Do not waste $300 (the first month they take $50 off). I truly believe I paid for a sugar pill. Today is day twenty-one, and still no weight loss.

The Wellness Company stated on 7/21/2026 the following as a response to my review: We have requested your information so we can conduct further investigation and escalate your case to the appropriate team for review.

The Wellness Company has not contacted me to resolve this, regardless of what they wrote below. Don't waste your money. I am beyond disappointed in this company, as I truly believed Dr. Peter McCullough, MD, MPH, truly cared and provided the best medication; however, this is not the case. I was sent a placebo pill for $300.

Ordered products from this company for several years now and they are top notch. Only had to reach out to customer service once and they replied back same day with the information I needed in a prompt and courteous manner. I have total confidence in their products and the doctors and science behind each product.It gives me comfort knowing I can obtain the medicine & supplements I need with free shipping. This company gets two thumbs up from me!

I have an upper respiratory infection coughing up dark secretions and coughing quite a lot. I called to speak with a Healthcare professional to get a second opinion. I am a Nurse Anesthetist. When I called, I got someone in ASIA, who wanted me to fill out a form on line to speak to someone in the future when I wanted advise NOW!!! You advertise that professionals are available 24/7 for advise - OBVIOUSLY FALSE!!! I explained to the man who answered the phone that I needed advise NOW and was put on hold while he looked for someone. After approximately 8 minutes on hold I hung up! If you DO NOT have someone available to speak to you WHEN SICK, I would strongly suggest that you NOT advertise that you have medical professionals avaliable to speak with, UNLESS YOU CAN WAIT DAYS TO SPEAK WITH THAT PERSON!!!!!! NOT HAPPY!!!!!! Robert C.

The process was very easy to order and there was good communication from TWC with updates often. I just wish shipping could be quicker but I know that’s beyond their control.

The response to my question via email was prompt,informative and kind.

Fantastic customer service and product quality. Thank you team, I have had a couple of problems with delivery going elsewhere but the team saved the day. Thank you xx

I just completed replenishment order. I find the kits easy to use and store. I hope they will not be needed, but good to have the medications available.

BEWARE OF Regenerate Peptide!!!! I ordered Regenerate Peptides late one evening. Later the evening I discovered the product is in a liquid form. All peptides must be shipped in a dry form due to degreredation of extreme weather (i.e. no temperatures exposures greater than 86 degrees Fahrenheit. Currently the lows in Midwest (where i live) are mid 80s and highs upper 95 and above. The semi trailers can reach way over 115 degrees F during the summer.
I canceled the order immediately that evening and called TWC support. They stated it already shipped (b.s.) and order can't be canceled and no refunds.
THC support which is a foreign call center that the pharmaceutical company they use state its stable in extreme heat. However, they also stated that the product must be stored in a cool place immediately but not necessarily on their delivery trucks. They don't ship the material with ice packs either.
I asked for the pharmaceutical companies physical study of the product that deems it stable and safe to use. They denied the request and stated its confidential information and can't be shared. By law the pharmaceutical companies must provide written documents pertaining to safety of product if requested.
Overall I question this companies integrity. Look at all the negative reviews and not one explanation from the company tells me they don't care nor dispute the complaints
I know i just lost $300 from this purchase but I hope my message gets out so others wont make the same mistake.

REPLY TO YOUR REPLY!!!
Lie #1 I I canceled my order 10 mins after purchase when I noticed it was shipped in liquid form non refrigerated. Your AI replied I had a valid concern due to current extreme heat. I called the next morning and stated it couldn't be cancelled because it had already been processed which is a lie. USPS allows cancellation of shipment if product has not been picked up. It was picked up nearly 36 hours after I requested cancellation.

LIE #2 Peptides can't be shipped at temps greater than 86 F in liquid form. That's why the entire peptide industry ships product in a freeze dry form. You stated in your own posted reply that its safe to ship in short duration. I don't consider shipping over 3-4 day period in an uninsulated non refrigerated truck that can exceed 130 degrees Fahrenheit. Between Oklahoma and Florida the avg high temperature were 90-100 F plus. Not an ideal environment for liquid peptides.
LIE #3. I requested the test data that your liquid peptides can safely be shipped in extreme temperatures. You denied my request stating its proprietary information that can't be shared by the pharmaceutical company. This a lie. Anytime a consumer request safety data information from a pharmaceutical company about they must provide the information.

The back and forth I've had with this company is ludicrous, especially after you basically admitted in your own posted reply that your product can only be shipped in short duration in extreme condition and failed to provide documentation that states your product is safe under those extreme conditions.

You had ample opportunities to just cancel this order without all this banter but you chose not too due to greed. Ill never do business with your company again and I hope this review reaches lots of people.

Had a subscription for Low Dose Naltrexone that was supposed to be delivered every 30 days. Unable to fulfill it on time which is a problem especially when you are supposed to be stepping up the dosage. I haven’t had the prescription for 2 weeks now and the order is still unfulfilled. Canceled subscription and tried to get a refund, but was informed it had gone to the pharmacy already and it couldn’t be refunded. So now it’s sitting in limbo, I’m out over 100 dollars, and when it does eventually come, what’s the point in taking it when it’s supposed to be a consistent long term medication.

I would give them -5 Stars if I could.
Yes they do offer off label meds and they seem to be good. Be very Careful placing any order with them they will sneak a subscription of it in and charge you.
I was charged a $50 Cancellation fee for an order i did not place and I called as soon as i caught it within 24 hours. Also i was never notified that they were gonna place the order.

I ordered the Clear Skin Ivermectin Cream after the easy process of speaking with the online physician. It took awhile for the prescription to arrive. After one application, the pump dispenser failed so I had to improvise to use the product. So, the cream actually works for me and I’m happy with the initial results.
Subsequently, I contacted TWC support concerning the pump failure. TWC support was extremely responsive and moved forward quickly to resolve my concerns.

Customer service was extremely helpful and patient with my questions. THANK YOU

There was some confusion about billing when, as a monthly member, I decided to become an annual member, but the customer service team solved the problem immediately by refunding the mistaken charge before the conversation was even over. Thank you TWC!

I needed to adjust the frequency of my subscription product and the Wellness person on the phone was extremely polite and efficient in solving my request. Kudos to The Wellness company

I feel real confidence in the products this company provides. They are very professional and their products work. I plan to search and replace some of the other products I use from other companies, The products always come on time and their services outstanding.

Customer has been great. Ordering had a few hiccups as I had issues with the health questionare. However, after emailing about my issue I received an response that addressed my issue and I was able to complete it. I received my kit just as promised and as "luck" would have it a family needed Z-pak and we had one. We were staying in a remote mountain town with no pharmacy so it was a relief to have the Kit on hand. As for people saying you have to act as your own physician to administer RXs perhaps if you have no working knowledge of which meds treat which conditions and can't follow simple instructions you should probably stick with "doc in a box" or teledoc options.

Ordering the Emergency Wellness Kit from the website was straightforward. I answered several questions and placed my oder with no issues. I received my delivery date and the package was shipped on time. The mail courier made a mistake and returned the package to the company. Thankfully, Gina in customer support was very helpful, found the issue, and the package is on its way back to me.

I have been a customer for several years and have been happy with my purchases. I made a purchase over a month ago and reached out as I had not yet received it. My email was answered quickly, and I am pleased with the resolution—I look forward to receiving my item.

The Wellness Kit is a great idea, to buy any put in your medicine cabinet. When you travel, you have potentially disaster saving meds in your bags, to take in case you develop the conditions listed. Also you have a brief guide and instructions how to take. No more spending a half day or more in an urgent care when travelling. I'm a physician and could obtain the meds w/o their kit, but the convenience and guide is worth the $ spent. Order at least 6-8 weeks before your trip. Kudos to Dr Drew and others for taking the liability to set this up.

Their support team responded to my request quickly and accurately. I love their products and the lengths they go to communicate about your order. My only suggestion would be to limit your marketing message to email rather than text.