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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its punctuality and efficiency, often noting that skips arrive exactly when expected, sometimes even ahead of schedule. The staff, including drivers and office personnel, are frequently highlighted for their helpfulness, politeness, and friendly demeanor, providing excellent advice and support. The overall service and customer service are described as outstanding, with many appreciating the smooth process from booking to collection and the clear communication received. However, some customers also noted occasional issues with delivery schedules, such as a lorry breakdown causing a delay. Additionally, a few people mentioned that skip drivers were sometimes reluctant to place the skip in a desired location due to concerns about vehicle damage.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the timely arrival of deliveries,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant and professional... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the phone operators to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TWBCO ,sales team were very helpful ,they took time to explain if and where i could place the skip ,and made sure the skip driver contacted me 1 hour before delivery as requested, i would recommend T... See more

Company replied

Rated 5 out of 5 stars

Great friendly office staff taking the bookings, very helpful and accommodating. Easy to get through to them on the phone for bookings and ammendments. Very friendly drivers willing to help in any... See more

Rated 5 out of 5 stars

The team were responsive and helpful, giving advice and guidance when we’ve not had a skip before. The skip arrived in the time slot and delivery was neat, tidy and swift. Collection is booked and w... See more

Rated 5 out of 5 stars

Booking was very straightforward and the staff were very helpful and polite. The skip was delivered exactly when they said it was and gave a courtesy call before hand. Collection had no issues they ju... See more

Company replied


Company details

  1. Waste Management Service

Written by the company

At TWBC, we are dedicated to providing the most reliable waste management services nationwide. Our commitment to quality waste management is based on years of experience in the waste collection and disposal industry. We also hire out skips all across the country, for commercial as well as domestic purposes. We offer a range of skip sizes for all kinds of needs, so you can count on us to get exactly the skip you need when you need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Rated 5 out of 5 stars

First timer

I’ve never ordered a skip before ( I’m 77) but it was an easy experience from the ordering over the phone to the delivery and collection.

7 March 2024
TWBCO logo

Reply from TWBCO

Thank you very much for your review Susan. I'm glad the team made the experience easy for you. If you ever need any help with anything else please do get in touch. Team TWBC

Rated 5 out of 5 stars

Skip hire

Very nice and polite telephone conversation with the lady in the office,very prompt at delivery and pick up great service all round 👍

7 March 2024
TWBCO logo

Reply from TWBCO

Thank you very much for your review. We appreciate you taking the time to give us feedback. We hope you come back to us when you next need a skip. Team TWBC

Rated 5 out of 5 stars

Excellent service

Excellent service, we needed an early delivery and collection to accommodate our client and cause minimum disruption, TWBCO could not have been more helpful.

4 March 2024
TWBCO logo

Reply from TWBCO

Good Morning, Thank you very much for your review. It meant alot to us so i will pass your feedback onto the team. We hope you come back to us when you next need a skip. Team TWBC

Rated 5 out of 5 stars

Love using this company Helen is great…

Love using this company Hayley is great and helpful

29 January 2024
TWBCO logo

Reply from TWBCO

HI Adam,

Thank you for your review, i will pass this onto hayley as this is lovely feedback. We look forward to working with you again in the future. Team TWBC

Rated 5 out of 5 stars

Hayley very helpful

Hayley very helpful. Prompt delivery.

29 January 2024
TWBCO logo

Reply from TWBCO

Hi Charlie, Thank you for your review. i will pass this onto Hayley as its great feedback for her. We look forward to working with you again in the future. Team TWBC

Rated 5 out of 5 stars

Quick response

5 January 2024
TWBCO logo

Reply from TWBCO

Thank you for your review, this is very much appreciated. Team TWBC

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