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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting that skips arrive on time, often with a courtesy call from the driver beforehand. Many people highlight the helpful and friendly staff, from the sales team who explain placement options to the drivers who are willing to assist. The overall service is frequently described as excellent, with consumers appreciating the smooth process from booking to collection. However, some people experienced issues with delivery schedules, such as a lorry breakdown causing delays. Additionally, a few customers mentioned that a skip driver was reluctant to place the skip in the desired location due to concerns about vehicle damage.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the timely arrival of... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the helpfulness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TWBCO ,sales team were very helpful ,they took time to explain if and where i could place the skip ,and made sure the skip driver contacted me 1 hour before delivery as requested, i would recommend T... See more

Company replied

Rated 5 out of 5 stars

Great friendly office staff taking the bookings, very helpful and accommodating. Easy to get through to them on the phone for bookings and ammendments. Very friendly drivers willing to help in any... See more

Rated 5 out of 5 stars

The team were responsive and helpful, giving advice and guidance when we’ve not had a skip before. The skip arrived in the time slot and delivery was neat, tidy and swift. Collection is booked and w... See more

Rated 5 out of 5 stars

I ordered over the telephone. I had a bit of a wait for someone to answer as I was first in the queue. Aside from that, the service was first rate. Very professional, polite and informative. The skip... See more


Company details

  1. Waste Management Service

Written by the company

At TWBC, we are dedicated to providing the most reliable waste management services nationwide. Our commitment to quality waste management is based on years of experience in the waste collection and disposal industry. We also hire out skips all across the country, for commercial as well as domestic purposes. We offer a range of skip sizes for all kinds of needs, so you can count on us to get exactly the skip you need when you need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Rated 5 out of 5 stars

Excellent service, great price

Excellent service. Easy to get a price and book. I got quotes from 4 companies and these were the best in terms of price and how long we’re able to keep the skip for. Quick delivery and great contact from the driver on the day. We still need to get the skip collected so hoping for the same experience on collection.

23 January 2026
Rated 4 out of 5 stars

Efficient delivery on the right day and time

The skip arrived on the right day. We were given a warning of its imminent arrival. The driver was careful and efficient (checked the position of the powerlines and local ditches).
We shall complete our review when the experience is complete and the full skip has been collected.

2 January 2026
Rated 5 out of 5 stars

Second time I have used this company…

Second time I have used this company for a skip very professional service and customer service is very good .
I like the fact skip came on time and also the fact you do not feel rushed with your skip .
The lady on the phone very professional and calls you by your name and give us a call when you are ready .
So definitely 5 star here

17 November 2025
Rated 5 out of 5 stars

Over all experience

I ordered over the telephone. I had a bit of a wait for someone to answer as I was first in the queue. Aside from that, the service was first rate. Very professional, polite and informative. The skip was delivered on the day that it was arranged, and collected on the day arranged too. Everything was smooth from start to finish. Prices are competative. I would recommend this company to anyone looking for skip hire.

30 October 2025
Rated 5 out of 5 stars

Responsive and helpful, timely and tidy

The team were responsive and helpful, giving advice and guidance when we’ve not had a skip before. The skip arrived in the time slot and delivery was neat, tidy and swift.
Collection is booked and will hopefully be as good.
Skip did look a bit worse for wear and a bit rusty…

13 October 2025
Rated 5 out of 5 stars

Great friendly office staff taking the…

Great friendly office staff taking the bookings, very helpful and accommodating.
Easy to get through to them on the phone for bookings and ammendments.
Very friendly drivers willing to help in any way possible to make it all a painless experience.

6 October 2025
Rated 3 out of 5 stars

Late skip delivery

It wasn't until I phoned late Wednesday afternoon to ask when did they think the skip would be delivered that I found out their lorry had broken down and it wouldn't be delivered till the Friday. Not sure when I would have found this out if I had not rang them - Not a good start.
03/10 delivery was as advised on Friday and they rang Thursday to advise it was still on track and kept us updated first thing that morning, so turned out all good in the end and driver was friendly and happy to leave it so it didn't interfere with the neighbours.

1 October 2025
TWBCO logo

Reply from TWBCO

Good Afternoon, Rayonne,
We appreciate your valid feedback, and your understanding about the truck situation.
We were hoping that the broken down truck would be on the road later that day, but we were in the process of updating all customers as you called in, and you were on our call back list.
I will keep an eye on your delivery myself tomorrow, and call you in the morning with an estimated ETA.
Please do let us know if there is anything else we can do to help moving forward.

Have a lovely evening.

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