Hidden 8-hour channel limit and poor support response
I bought a yearly subscription to TV Team IPTV and later discovered a rule that was not clearly mentioned on the website before purchase.
The service apparently has a limit where you cannot watch the same channel for more than 8 hours. When the limit is reached, the system plays a very loud voice message saying that the viewing limit has been reached and you need to switch channels.
The problem is that this notification is extremely loud. Sometimes I leave the TV on at night as background sound, and this message can suddenly wake you up in the middle of the night.
I contacted support asking if this feature could be disabled or at least changed to a quieter notification (for example a text message on screen instead of a loud voice). The response I received was basically: “then our service is not suitable for you”.
After the conversation my ability to contact support and top up the balance was blocked.
The main issue for me is not even the limit itself, but:
• this restriction was not clearly stated before purchase
• the notification is implemented in a very intrusive way
• support reacted poorly to feedback
I recommend future users clarify all service limitations before purchasing a long subscription.