Tvlicensing Reviews 

1,306
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, most reviewers were let down by their experience overall. Consumers frequently report that customer service is completely unhelpful, while automated phone systems make speaking to an advisor extremely difficult. People also express deep frustration over receiving repeated, aggressive letters demanding money despite having valid coverage already in place. Some reviewers were not happy with unexpected payment errors, noting that annual fees were incorrectly charged multiple times. Reviewers additionally described troublesome interactions with field staff visiting homes and demanding entry without warning. Customers attempting to update their account details or report necessary personal changes face endless delays and unhelpful responses from staff.

What people talk about most

Customer service

Consumers find customer service to be extremely frustrating, describing long waiting times and unhelpful... See more

Payment

People report intense frustration and distress regarding payment issues, frequently citing unexpected double... See more

Service

Customers consistently note negative experiences with service, describing the system as a complete shambles... See more

Customer communications

Customers reported widespread frustration and negative experiences with customer communications, highlighting... See more

Staff

Reviewers express deep frustration regarding staff, frequently describing employees as arrogant, rude, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

7 o clock in the evening, and we get some flaming Child knocking on our doors, if we need a licence. The arrogant man, then started taking photos of our front doors. WE DO NOT REQUIRE A LICENC... See more

Rated 1 out of 5 stars

I have been trying to contact the TV Licence about my 80 year old mother who lives in shattered housing with dementia. Their website saye they open at 8.30 you listen to all their recorded messages gi... See more

Rated 1 out of 5 stars

Email me every year to check “if my circumstances change”. They haven’t but they won’t stop harassing me customer service is useful and think of the millions of taxpayer money on spam mail. Also y... See more

Rated 1 out of 5 stars

Just tried to cancel my tv license and they refused to cancel it. Who the hell do these people think they are? Spoke to the most arrogant, rude woman I have ever spoken to on the phone. I have now can... See more


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1.1

Bad

TrustScore 1 out of 5

1K reviews

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1.1

All reviews

(1,306)

208 reviews in the last 12 months

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Rated 1 out of 5 stars

They took me to Crown court!!

They took me to Crown court for not having a licence in a house i didnt live at regardless to the truck load of evidence i had inc a tenants agreement for my landlord at the time! The judge threatened to have my kids taken off me and alsorts, told my partner she wasnt at a cattle market because she raised her hand to ask a question (shed never been in a court room) all for me to owe them sweet F.A !!!!! Why does the bbc have authority in our tv viewing!?!?

18 February 2025
Unprompted review
Rated 1 out of 5 stars

The Great British RIP off

The BBC should be ashamed of their TV Licensing set up. I cancelled my DD and called them to declare this officially. I was met with patronising, condescending arrogance. I had to answer lots of ridiculous questions so that I understood what I was allowed to do with my viewing habits under the fascist regime of the TVL support. It took a total of 28 minutes on the phone to do this. How do they have the right? Something should be done about this. It's a total disgrace. Trustpilot .. have a 0 score rating available please. That's what this shambles of a company deserve. Awful.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

What a crap website

What a crap website, not user friendly unless you wish to pay.
Wanted to update details regarding my licence and the only option the site gave me was to cancel current licence with a telephone number to do this before I could proceed.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Spoke to a lovely, helpful lady called Ferida (sorry if the spelling is wrong) I explained that I only watch Netflix, Prime, Paramount etc so she went ahead and cancelled my licence and also helped me get a refund. Excellent service. Thank you 😊

26 January 2026
Unprompted review
Rated 1 out of 5 stars

i never plan to watch the garbage on…

i never plan to watch the garbage on terrestrial tv or whatever it's called! you mail me every 2 months to ask me if my circumstances have changed?? please leave me alone, i pay for streaming platforms. You threaten to send me your agents, i go on your site to tell you i dont need to pay and your site is down.. God help us

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting

Absolutely disgusting. Every year they harass me over something i don’t even see any value in or want. How is it legal?

And this year it’s even more aggressive than normal, that letter - the online form is deliberately difficult too, clearly to confuse and scare our older folk.

Vile.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Waste of taxpayer money

Email me every year to check “if my circumstances change”. They haven’t but they won’t stop harassing me customer service is useful and think of the millions of taxpayer money on spam mail.

Also you can opt out of license under UK law but they make it so hard to do so on the website because they care more about ripping you off.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Free eligibility for TV license and the bureaucratic system …

Free eligibility for TV license is over 75 and getting pension credit (DWP) Given the age criteria and majority are not internet or IVR systems savvy are failed by the system. Given the criteria dependency on DWP there needs to be simple process to support the elderly than make them go between TV licensing and DWP departments. Might be an idea for them to come up with a seemless process on TV licensing side to support this to help with DWP pension credit application than wait weeks for a form that never arrives and yes GRPR privacy etc important but seems the whole system is very bureaucratic and they just hiding behind it. Make it easier for the elderly. Social services should help but seems they make life harder than easier for the elderly and only interested in finances without helping navigate everyday needs like this licence issue. Sending a chaser in a red envelope by TV licenses my is not a good idea at all. Ted equates to urgent danger and causes stress.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

No customer Service

I changed banks and had to inform them of change . Also decided to pay monthly. It is impossible to speak to anyone. I must have wasted 5 hours trying to sort this out
Eventually I decided to cancel my licence, I was then transferred to a phone line, which after 25 minutes no one answered. I then raised a complaint and someone emailed me with a form which has to be signed and returned. As I have no printer this isn't going to work for me either😩

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rip off typical rip of britain

Absolute rip off and all you are doing is lining the fat cat bosses pockets. Goes up every year but same old crap repeat after repeat. Waste of time buying TV times you might as well pick up one from 6 years ago or thurther and it will be the same crap from which I watched 50 years ago. Don't watch TV or news as news always about other problems in other countries so what sky / netflix and prime but as like everyone else have to pay full price for TV licence even though no TV aerial or watch live TV. Typical of this country making you pay several times over and over again for absolute rubbish. Don't see how as well when two Ronnie's can be live stream when one of them is dead plus step toe and son when they are dead also and half the cast from carry on are dead

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Dislike their aggressive tone in correspondence

Same as lots of people on here – my property was empty as I was moving there in a couple of months. When I arrived, had lots of threatening letters. I phoned them and told him I didn’t appreciate the tone in their letter. When I arrived on the 21st of December, I bought a TV license then when I got the notification, it said it was due to be renewed on the 30th of November 2026 – when I query this they said they only start theirs from the first – so I said I’ve got to pay for three weeks license when I didn’t need one – they said yes! No other organisation would be able to get away with this. Paying for something you haven’t had - disgusting and nothing you can do about it.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

I do not watch or download live TV

I do not watch or download live TV, I do not use BBC player. Yet despite checking no on EVERY box on the TV Lisencing questionnaire, it tells you that you still need a lisence. This follows more threatening letters from them. An absolute disgrace, certainly legally questionable.I try to call them many times and all the time they hang up on me without even starting conversation. Looking foward to seeing the end of this organisation and the BBC!

29 December 2025
Unprompted review
Rated 1 out of 5 stars

I Cannot wait to see TVL collapse

I Cannot wait to see TVL collapse. Who gives a damn about the BBC? We are paying for then to push out their own agendas. Why the hell would I pay £157 to watch BBC or live Tv? Live Tv is crap. Online services have a better variety. F the BBC. Bullsh*t British Channel.

26 December 2025
Unprompted review
Rated 4 out of 5 stars

31st December 2027 no more licence

For the last couple years i have only ever watched the BBC news. I dont bother with any of the other channels like itv, channel 4 and 5 as I find the adverts so boring. Now dont get me wrong, the BBC news is on a constant loop. It becomes boring but I only leave it on for background noise to be honest. I think the fee they charge is way too much a year. But on 31st December 2027 there will be no more tv licence to worry about and that day can not come quick enough. The reason I have given 4 stars is the news they do offer is important to keep up with what's going on in Ukraine and the USA. That's the only reason I have given 4 stars. Besides this, I find the tv licence fee is too much for the year. And the news is on a loop repeating itself. Years ago you only paid tv licence for the BBC. But now you not only pay for a tv licence to watch tv, but your now paying your service supplier too to watch the tv. So your paying twice. But the tv licence will be gone in 2027 forever and you'll be saving about £175 every year. I urge you all to be like me and keep ticking off the days. Every day is a day nearer to us all saying bye bye to the tv licence forever.

25 December 2025
Unprompted review

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