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Rated 1 out of 5 stars

Used to bet on tvg all the time , now I would rather use any other site. Long time bettor now no more wager rewards, that's bullshit,winners , nyra twinspires give u benefits ,not at tvg very disappo... See more

Rated 3 out of 5 stars

Biggest concern would be slow customer service response: email waits average 12+ hours. The chat is OK if you get the right person. Not friendly to older customers who prefer a live human to talk to.... See more

Rated 1 out of 5 stars

Every time someone complains about fanduel, fa duel responds with a statement of how great they are. They aren’t great. First, TVG takes over hgtv and installs their talentless talking heads that ta... See more

Rated 2 out of 5 stars

Experiencd many issues trying to sign on to my account. Email and chat support trying to reset were worthless. Spent about 1.5 hours troubleshooting. Also my balance was reported as zero in one place... See more

Company replied

Company details

  1. Betting Agency
  2. Gambling Service

Information provided by various external sources

Watch and wager on US and international racing


Contact info

1.7

Bad

TrustScore 1.5 out of 5

527 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Site is great. Night host terrible.

Site is great. Afternoon hosts are pretty good and entertaining.
Sadly, the night time hosts are Terrible!!!
Stupid, outdated jokes and so much 8n correct info. Unlike me, there are people who listen to these goofballs. Of 8m watching night races, just mute until they load up. Oh for the nights of Dave Weaver and Les Onaka.

8 November 2021
Unprompted review
TVG logo

Reply from TVG

Hi Frank,

I'm sorry to hear you aren't happy with our broadcasters. I've passed on your feedback, but if you'd like to reach the broadcasting team directly you can email them at mail@tvg.com. Due to the high volume of emails received at mail@tvg.com, not all comments and questions can be addressed on the air.

Rated 1 out of 5 stars

I look at all these reviews the bottom…

I look at all these reviews the bottom line TVG sucks I've been a loyal customer for 11 years. It's getting worse every year 1. Why in hell would you hire people whom no nothing about the sport 2. Stop with the covid-19 bullshi!!! and answer the phones I totally agree with the gentleman that left a commit about coustomer service 3. Whom ever doses the handicapping for TVG sucks something horrible stop giving shi!! horses garbage and last but not least the dam sport of horse racing has went to shi!!! and the thing is the cheating at all the tracks across the nation is unbelievable and until serious horse player's like myself stop playing the ponies for at least 3 months it will never change never!!! Like at Parx 9th race there's no way that 99-1 shot should have one the race the dam track screwed everyone with that one big time o and wait jockey's not riding there mounts completely holding back not letting the animal run it's sickening TVG sucks it's really sad what's happening to Thoroughbred horse racing in North America last one Mon-Tuesdays are the most shi!!! days Charlestown-Mountaineer- and all the other horrible tracks ridiculous do your self a favor leave TVG open a direct account with the track you like playing TVG sucks😜🤣👎

26 September 2021
Unprompted review
TVG logo

Reply from TVG

Hi Maurice,

Sorry about not having live phone lines, but it's a necessary measure as our workforce is working from home at this time. If you email us or chat in as is normal at this time we can always set up a scheduled callback time if you need to resolve an issue where we call you back at a scheduled time. Below is the support article URL for contacting support where they can work on answering your questions and concerns.

https://support.tvg.com/hc/en-us/articles/360005946853-Contact-Support

Rated 2 out of 5 stars

Site takes a little getting used to

Site takes a little getting used to. Would be nice if there was a tutorial explaining all the features and how to use them.

9 September 2021
TVG logo

Reply from TVG

Hi Melvin!

Please check out our help center at support.tvg.com. There we have many detailed but simple articles explaining how to use every aspect of our service. You can also chat with a representative there if you need help with your account or have any other questions. We're always happy to help!

Thank you,
Deborah

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

STOP USING COVID F*K*G 19 FOR POOR CUSTOMER SUPPORT !!!
ANSWER YOUR F*K**G PHONES!!
THE PEOPLE YOU HAVE ON YOUR CHAT CAN'T FRIGGIN ADD!!!
Doug t

4 September 2021
Unprompted review
TVG logo

Reply from TVG

Hi Doug,

Sorry to hear you are having some trouble with our service. We definitely want to help you out here, but while we don't have an inbound phone number to call at this time, you absolutely are able to request a call back through email or chat with a valid phone number, for any issues regarding your account. We reach out to folks that request a callback as soon as possible once you set that up with a valid phone number.

Rated 1 out of 5 stars

FALSE ADVERTISING

I HEAR A LOT ABOUT THE "MONEY BACK SPECIALS" AT TVG ? MY QUESTION IS:
DOES TVG ACTUALLY PAY OFF ON THE MONEY BACK SPECIALS ???
IN (3) INSTANCES I HAVE NOT BEEN PAID !!!
AND YOU CANT ACTUALLY "SPEAK" TO ANYONE !!!!
OVERRATED SITE--USE TWIN SPIRES OR BOVADA INSTEAD!
Doug T
Sarasota

19 August 2021
Unprompted review
TVG logo

Reply from TVG

Hi Doug,

We do offer Money Back Specials many times a week, but it's possible you weren't opted in to the offer. We'd love to assist you with those payouts so please contact our support team by email at support@tvg.com, or chat at support.tvg.com, click the yellow "message us" button at the top of the page.

Unfortunately as our reps are currently all working from home we do not have an inbound call line. However, if you would like to speak to a rep by phone, you can request a call back through email or chat.

Rated 1 out of 5 stars

Tvg maybe want to educate and ask their…

Tvg maybe want to educate and ask their presenters to do their homework before they start pulling British jockey styles to bits, the race in question was the 5.05pm at Wolverhampton today, it was in fact an amateurs race, these people aren't professionals they do it for fun, some maybe not as stylish as mmmmm those north American jockeys, but I'd say they were far more stylish than the arm chair presenter, how bloody rude! The lack of knowledge as a presenter is baffling!

20 July 2021
Unprompted review
TVG logo

Reply from TVG

Your comments regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to mail@tvg.com. Due to the high volume of emails received at mail@tvg.com, not all comments and questions can be addressed on the air.

Rated 4 out of 5 stars

The withdrawals should be equally as…

The withdrawals should be equally as timely like the time it takes to deposit money. There should be a search box to get to the greyhounds, if they don't automatically pop-up, I cannot bet the greyhounds, and there not in the regular list of races.

18 July 2021
Rated 1 out of 5 stars

I tried to take full advantage of TVG’s…

I tried to take full advantage of TVG’s $250(50%) bonus offer and deposit $500 but I was not permitted to do so using TVG’s preferred method of deposit which is echeck. I was limited to $200. This is deceptive advertising and i am very disappointed in your company. I will likely cancel my account. I will also discourage my friends and family from using your services.

18 July 2021
TVG logo

Reply from TVG

Sorry to hear you ran into an issue getting your full signup bonus.

eCheck is a preferred method because it has no fees associated for customers, and we find it to be easier for customers to use overall. Because there are protections in place on eCheck for first time accounts without any history with us, we waive any TVG Fees on other funding methods for the first deposit made on an account so you should have been able to use any of the other methods without issues. If you have any trouble we suggest reaching out to our customer service and they absolutely should be able to assist you.

If you need please reach out to customer service at the golden 'message us' button in the top right of our support site
https://support.tvg.com/

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