TVG used to be very customer friendly until Fanduel took it over. If I have a problem, I could call them and talk to someone and my issue would be solved while I was still on the phone. With Fanduel o... See more
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See what reviewers are saying
This is the worst gambling website in history. On Kentucky Derby day, arguably the most active day for horse racing betting, the app was malfunctioning for hours…it showed my account balance as $0 eve... See more
Biggest concern would be slow customer service response: email waits average 12+ hours. The chat is OK if you get the right person. Not friendly to older customers who prefer a live human to talk to.... See more
Every time someone complains about fanduel, fa duel responds with a statement of how great they are. They aren’t great. First, TVG takes over hgtv and installs their talentless talking heads that ta... See more
Company details
Information provided by various external sources
Watch and wager on US and international racing
Contact info
United States
- Support@TVG.com
- tvg.com
You should know
1.4
Bad
532 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used to be a huge TVG fan until they…
I used to be a huge TVG fan until they hooked up with Fan Duel.
Now the broadcast is nearly 1/2 covered up with fan duel sports betting lines all the time.
It is annoying to those of us who like to watch horse racing.
I am done with them
3 September 2022
Unprompted review
Reply from TVG
Thanks for reaching out,
Your comments and questions regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to mail@tvg.com. Due to the high volume of emails received at mail@tvg.com, not all comments and questions can be addressed directly.
Analysis of human trafficking in China…
Analysis of human trafficking in China who is with TVG for over 20 years since FanDuel took over it sucks. It seems that FanDuel doesn't care about the horse people. I will never use TVG, again your customer service is so bad I can't even explain it.
1 September 2022
Unprompted review
Reply from TVG
Thanks for reaching out,
Your comments and questions regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to mail@tvg.com. Due to the high volume of emails received at mail@tvg.com, not all comments and questions can be addressed directly.
Things have changed at TVG for sure
Things have changed at TVG for sure, The "Fan" experience is a total Train Wreck with their system Timing out all the time, having to re login every 20 minutes..... and yes they have their stock answer to clear your browser, but that does not work, and streaming... forget about it. I have DTV, but I am ditching them for Twin Spires, they don't go down, beautiful streaming.
28 August 2022
Unprompted review
Reply from TVG
Tom,
Sorry you are having issues with logging in on your account and our streaming services. We don't like hearing about our customers running into issue so we would like to assist.
It looks like you had contacted our customer service team, but the chat disconnected at some point, and so we have reached out to you over the phone as well now, but were unable to leave a voicemail when the line was not picked up. If you do want to get some troubleshooting support other than the basics of clearing your browser cache and cookies, please reach back out to us so we can assist further.
Signup process is just ok
The person who referred me still hasn’t received their $25. Also, the signup process was a bit difficult. Now that I’m on, it’s fun.
28 August 2022
Haven’t won yet with you!
21 August 2022
Reply from TVG
Hi David!
Sorry to hear that you haven't had much luck. I see you weren't opted in to any promos, so I've added all currently available offers to your account. Head to tvg.com/promos for details!
tvg is the worst so i'm filing a claim…
tvg is the worst so i'm filing a claim threw bbb or im going to sue it's just ridiculous at this point they locking my account everytime i try and withdraw my money like how? this is so ridiculous, this 100% true they are stealing $800 dollars from me im sueing
21 August 2022
Unprompted review
Reply from TVG
Hi Stephen,
It looks like your account has been disabled due to a violation of our deposit policy. We're going to give you a call and explain the specifics. Apologies for any confusion.
Complicated app at first
Complicated app at first, but gets better and better as one goes up the learning curve.
16 August 2022
Reply from TVG
Thanks for the feedback Mark! If there's anything you think we can change to make the app easier for new players, please let us know! You can contact us by chat at Support.TVG.com, or by email at Support@tvg.com
Very good and nice to navigate
14 August 2022
I was giving absolutely no help I tried…
I was giving absolutely no help I tried to go online because I received a message that my banking information was incorrect and my deposit was refused it would not allow me to get in and change it I went to the chat to get customer service they told me it couldn't help me I would receive an email in a few days that's all I got in the mail with something asking me how they did and how they did was really terrible because they did absolutely nothing
14 August 2022
Reply from TVG
Hi Don,
We're sorry there was trouble with your banking info and our service, we absolutely want to get this resolved for you. Our team has reached out to you twice today but only got a hold of your voicemail. If you can, please follow any instructions left by our team on your voicemail or reach back out via our customer support chat and we can assist you in resolving this.
-TVG
TVG Experience
Depositing money and placing bets was wonderful. Withdrawing money is a major hassle. Found out TVG is affiliated with FanDuel, which was the saddest part of my day and a definite deal breaker!
29 July 2022
This is terrible customer service I…
This is terrible customer service I can’t access my account I’ve tried numerous times resetting password. I’m at my wits end,
26 July 2022
Unprompted review
Reply from TVG
Hi Rourke,
I'm sorry to hear you are having trouble logging in. I see you already spoke to someone about this earlier today, so I understand your frustration. We're going to give you a call at the phone number we have on file and help get you access to your account.
Thank you for the feedback, and I apologies for the inconvenience.
- TVG
Update:
Hi Rourke! Glad to see you have been able to wager since this was posted. If you have any further trouble please let us know. You can reach us by chat at support.tvg.com, click "message us" in the upper right corner.
- TVG
I never received my deposit back
I never received my deposit back. During the description it said I was to loose that I would get what I wager
21 July 2022
Reply from TVG
Hello Customer,
We'd love to help you with any complications you have with our service. I suggest you reach out to our customer service team so they can get a better handle on what you are experiencing. You can contact our customer service team by going to the support URL below or emailing us at support@tvg.com
Support URL: https://support.tvg.com
Excellent service
Excellent service, you get paid as you win..plus sign up who would give back up to $200. With your first bet..
12 July 2022
Account still disabled
10 July 2022
Reply from TVG
Dear Customer,
We're sorry to hear your account seems to be disabled. Accounts may be disabled for one of several different reasons, and we want to help and get you back to enjoying your day. We would love to talk and see what we can do to help, so please get in contact with our customer support team. You can email us at support@tvg.com or use our chat feature to talk to a representative directly, just go to support.tvg.com to start chatting.
Thank you,
TVG
Your virtual wallet is not secure
Your virtual wallet is not secure. I was having fun till my card# was compromised & these virtual thieves used a hudred plus of my card to buy various items.I do like your handicapping but I don't trust leaving my card # with you guys. I will continue to watch but unfortunately no betting.
Sincerely
d.c.
30 June 2022
Reply from TVG
Hello d.c,
Our customer service team has reached out to you today to see if there was anything to help us understand why you believe that our wallet is not secure. TVG uses industry standard security processes and encryption to keep your information in your control. We would love to hear from you directly if you have any concerns by going to our Support site, linked below, and clicking on the "Chat with an Expert" link.
https://support.tvg.com/s/
Easy to use in all aspects
Easy to understand their format and efficient transfer and retrieval of funds.
18 June 2022
The issue I have with this racing…
The issue I have with this racing website is you don't provide racing programs and a lot of times you go to search for programs online you can't get them so that defeats the whole purpose of trying to better horse or whatever your betting
13 June 2022
Reply from TVG
Hi James,
Unsure if you've seen but we do offer a Free PP program on our website. You can find it at the URL below. We offer Free International PPs and the program includes reimbursement for various forms, including PPs that are purchased through the TVG Handicapping Store. Hope this helps.
https://www.tvg.com/handicapping/free-pp
Thanks for your time,
TVG
I dont know what happened to this site…
I dont know what happened to this site ! I used to be able to pick up the phone and have any problems with my account straightened out in a few minutes. now you cant even call , they lock you out of your account for bull### reasons and make it very difficult and frustrating to correct the issue , im definitely not happy with the customer service anymore and have considered quitting horse race wagering online completely and going back to the track - to make a long story short tvg sucks now and will kill interest in horse racing from both veterans and newbie horse race wagering fans , its just not worth the time and effort to deal with tvg any longer , whatever happened or whatever changed at tvg they have ruined what used to be a simple easy to use site . Not recommended
6 June 2022
Unprompted review
Reply from TVG
Dear Customer,
We've used Trustpilots 'Find Reviewer' feature and you should see a prompt to provide some more details so we can assist.
We are sorry you feel that way about our services. We've moved away from an inbound call center as our workforce is working from home at this time. If you email us or use our chat feature, we can always set up a scheduled callback time if you need to resolve an issue where we call you back at a scheduled time of your choosing.
Further, accounts getting locked out can happen for various reasons. The big one is just using the wrong password multiple times on the account. We definitely want to help and get you back to your day, so despite that it's an email or using our chat feature, we'd love to hear from you.
Customer service is terrible
Customer service is terrible. My account was disabled for no reason. Your website sucks ass
6 June 2022
Reply from TVG
Dear Customer,
We're sorry you feel that way about our services. Our team has emailed you information regarding the status of your account to the email we have on file for you. Please refer to that information so we can reconcile any issues. If you have questions please reach out to us using our support site link below
https://support.tvg.com/s/
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