Paul Davies TV Aerial Installer Reviews 

544
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, polite, and efficient during home installations and repairs. People also appreciate the prompt communication and fast response times when arranging convenient appointments or solving urgent technical problems. Some reviewers were not happy with unexpected costs or felt significantly overcharged for the standard work completed in their homes. However, some people mentioned frustrating scheduling delays, missed appointments, and poor communication regarding follow-up visits or delayed responses. However, some customers also noted that certain installation issues left them dissatisfied with the final quality of the work provided.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that engineers are prompt, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting that engineers are prompt, knowledgeable, and... See more

Price

Users describe ambiguous interactions with price, as customer experiences vary significantly. While some... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt phone answers and... See more

User experience

Customers had positive experiences with user experience, highlighting flawless, expert, and smooth processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a really great installation, and service, the engineer was knowledgeable, and went through everything with us. All TV out let's checked and working. All sort no issues even sorte... See more

Rated 5 out of 5 stars

I already had one quote and was told the aerial could be put in the loft. Ash came and tested the reception from the loft and said it was borderline, so an outside aerial would be better. I accepted t... See more

Rated 5 out of 5 stars

Gary was available quite quickly. On his visit, he was clear and concise with our options and was open to suggestions and advice. Work installing new aerial in the loft and fitting a new connection in... See more

Rated 5 out of 5 stars

Paul comprehensively overhauled our TV reception system including a new antenna. He responded quickly to my service request, attends at the time he stated and let me know when he was on the way. He sh... See more


Company details

  1. Satellite Communication Service
  2. Gutter Cleaning Service
  3. Locksmith
  4. Security System Installer

Information provided by various external sources

Your trusted local TV Aerial Installer Paul Davies has been operating for over 7 years. I have been providing high quality tv aerial installation services and satellite services. Bad TV Picture? Lost channels? Need to move your TV? Stop. Paul Davies Team can help! No matter if your issue is with a Satellite TV connection, a traditional TV Aerial connection or something else – our team of experts are experienced enough to have seen it all before. We understand the need for high quality reliable television in the modern home, so we work quickly, efficiently and professionally to ensure you get the best service, at the best possible price. My team is experienced in dealing with Freeview, Freesat, Sky TV and the smaller providers like NowTV, YouView and EE TV. So it doesn’t matter who provides your TV signal, our team of TV Aerial Installers will be able to help get you a perfect picture in every room, guaranteed! Thanks to the many years of experience in the TV Aerial Industry, our specialist aerial installers will arrive at their appointment promptly and well equipped with the latest in diagnostic tools and the latest in replacement parts and tools. They are fully stocked to complete most jobs there and then to ensure we do not inconvenience you with multiple visits.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(544)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

New aerial fitted.…

The fitter came all the way from mid Wales to fit my ariel he was respectful and got on with the job. He fitted a Log periodic aerial and copper coaxial cable so I was pleased with the installation.
Efficient service no complaints.
Would I use again if needed yes definitely.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Speedy Service

From the first phone call the service from Paul was excellent. He was very responsive, arrived on time, and quickly diagnosed the connection issue
He had all the resources to fix it there and then and did so very efficienly

Costs were in line with my expectation.

I would thoroughly recommend his services.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Aerial installation

From the moment Paul arrived at my property he was very polite and extremely professional explaining every step he was going to do nothing was left unexplained. Paul is a credit to your company and I will certainly use the company again when needed. I have kept your details in case family or friends ever need an aerial replacing.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Same day service. provided new aerial and amplifier, fitted it without any problem by a friendly, professional engineer. Wonderful work. What more could you want?

3 May 2025
Unprompted review
Rated 5 out of 5 stars

customer service follow up

having received follow up from customer services this afternoon I am now very happy with this company , clearly care about true customer satisfaction - very much appreciated follow up . I am unable to remove my original post or i would happily

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Quick remedy to my problem

I rang for help on the morning because my tv was pixelating badly. Engineer came out middle of afternoon and sorted my problem (which was the wiring in aerial). Very good service, all is fine now.

28 April 2025
Unprompted review
Rated 4 out of 5 stars

50/50

I was pleased with the service in the original
I am not happy the engineer took the Allen key away
By mistake so we cannot take the tv off the wall because we haven’t got the key. I spoke to John
And he has returned yet so I am very disappointed 😢
We need this key and he has not dropped it off yet
So could you please supply us with this as we have paid on completion.
Mrs Dorothy Hogan
29 Winchester Drive
Prestatyn
LL19 8db a

17 April 2025
Unprompted review
Rated 3 out of 5 stars

The job was well done but very expensive

The job was well done and the installer was very knowledgeable. However the price of £714 inc VAT was very expensive. He was at our house for nearly 2 hours and put up a new aerial and booster and sorted out some cables etc. I would have thought half the price was enough.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Paul Davies Aerial Installer are simply the best.…

Paul Davies Aerial Installer are excellent. I contacted in the morning and was informed they would arrive in the afternoon, when it neared the time I was a little anxious but received a call, apologising and to inform me that they would not be there that day but would be there early the next morning. Arrived early as stated next morning, was fully informed of what was going to happen and the job was done and finished and the TV picture restored perfectly. A first class team, first class service and very reasonably priced. I would have no hesitation in recommending this Company. Just do it.

26 March 2025
Rated 3 out of 5 stars

friendly but...

The service was quick, same day and the man was friendly but he was not very tidy.
The last person who fixed our aerial, took a photo of the problem before going ahead.
This one fixed a new aerial right enough but didn't bother to connect it to the port in the window frame and left loads of cable on the floor, which he said he would tidy up...he didn't and it's still there.
He then spent some time on his phone looking at jobs coming up and chatting to us where they were and then got me to sign away about £500.00 ponds on his phone. I couldn't see what I was signing but to be fair my sight is bad anyway. We both breathed a sigh of relief when he went. I'm probably being unfair, he was jolly but I don;t care about personality I just want a tidy professional job please

25 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look