Tuya Smart Reviews 146

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

The app is a nightmare. Was a nightmare to set up the smart lightbulb the first time, but when we needed to change the wlan connection because we got a new internet provider, the apps only response is... See more

Rated 1 out of 5 stars

De tuya smart Visual Doorbell kan als er gebeld wordt geen contact leggen met de app in de samsung telefoon die aangeeft een netwerk probleem te hebben dat niet op te lossen is het is een tuya softwa... See more

Rated 1 out of 5 stars

My electric radiator was a nightmare to set up- which I had to do twice because each heating valve had to connect to WiFi and be set up in a schedule of its own. Hours of faff because of poor connecti... See more

Rated 2 out of 5 stars

Accidently bound Smartapp app to wrong telephone number and the app does not allow changing back even via email. The chat bot says to raise a support ticket to get changed but after 2 weeks still no... See more

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1.5

Bad

TrustScore 1.5 out of 5

146 reviews

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Rated 1 out of 5 stars

USELESS

Bought a Tuya wireless doorbell does not let you answer the door remotely via phone, batteries are shocking total waste of money,DO NOT BUY

2 September 2023
Unprompted review
Rated 1 out of 5 stars

What a bad company dont buy bought door…

What a bad company dont buy bought door bell thought ownership by a decent company show as uk but unfortunately china says it will refunded if not happy but when not working item faulty they now say pay I need to pay shipping and taxes If i had know it was Chinese company i would have not bought
I have lost £130 and had to put in the rubbish 🤔 dont buy

17 February 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

I bought a intelligent alarm system for monitoring water levels in a sump. The unit was sold as being able to do this. It is the most poorly designed and built piece of kit I have encountered for many years. Unbelievably, you have to undertake a fiddly construction job with the parts that arrive. You would expect the USB charger to simply plug into the unit on the outside, but no, you have to take the back off to plug it in and then route it out of the unit along with the connection for any sensors. The connector comes with the unit but fitting it into the back is very difficult indeed.
Then you have the float based sensor which is cheap rubbish, Finally you have add on purchases of wifi sensors but they are not waterproof....???
Oh and finally, they include in the package some random resistors! The operating instructions were clearly written in a foreign language and translated by google translate after a few beers. And, if you want a really good laugh, try to find any user instructions on YouTube. So amateurly filmed with the person mumbling or, the other one I found had the commentary in spannish even though it was meant to be in English.

5 February 2024
Unprompted review
Rated 1 out of 5 stars

So the bell works Ok

So the bell works Ok, reasonable picture, sound is dreadful
My problem is that after half hour or so it just stops working, the only way to remedy it is to remove the batteries and put them back in and it starts working again
I guess you get what you pay for but I think I shall get something else, I used to have a Ring doorbell but the battery life was shocking and awkward to recharge, maybe get myself a cheap ding dong bell
Lesson learned

27 January 2024
Unprompted review
Rated 5 out of 5 stars

I really like the doorbell camera

I really like the doorbell camera. Seems to work pretty good so far. The prices are reasonable for a subscription, although the plans seem confusing on which one to get and the features of has, at least to me it was. This was the third type of doorbell camera I've bought and I like this brand the most by far. I'm sure there's nicer and better ones out there but for the price and features of this one I will keep using it. Been like a year now already. Anyway this just my opinion of it.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

App with emergency button don't work

App installed with an emergency button (€30,-), for my elderly mother. In an emergency she could press the button and we come urgently to provide help. Also purchased text and telephone messages for €30,-. App didn't work properly, was not reliaibel. Mother pressed the button, no messages, no phone calls, nothing. Several times. Incompetent system. Scammers.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

Purchased a door bell from Tuya OEM.

Purchased a door bell from Tuya OEM.
Fitted the door bell. Worked well for a month then failed.
Requested return via pay pal. Then received messages on my watsap from the supplier. Misleading advice given to avoid a return.
Pay pal no help at all. Company offered $25, joke. The bell is dead, what use is $25.
$92 down the toilet.

16 December 2023
Unprompted review
Rated 2 out of 5 stars

Had it for a few months now

Had it for a few months now. The camera and bell are fine but the response time to ring your phone through the app is so slow the person will have driven off before you can open the link. I guess the server is in China!

21 December 2023
Unprompted review
Rated 1 out of 5 stars

Support don't seem to exist!

I have bought bulbs and used this app...seems to work fine so I purchase expensive pelmet lights and it uses the same app
Nothing but issues...I must have readied the devices under ever option and the controls are never the same, the options don't work and I've tried to ask for support help for a month now with no contact
I'm so frustrated as I cannot use my lovely new lights properly and can't seem to use any other apps to control them!!!!!!!!

26 November 2023
Unprompted review
Rated 1 out of 5 stars

Tuya Smart camera doorbell

Were do I start. Instructions like something from mission impossible with the small print. By the time you reply to the delivery driver he is in another town. Have to charge every two weeks.
Nothing good about it.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Avoid don't waste your money

works as a doorbell but as a camara FORGET IT .
only records when you tell it to does not record when movement detected. The app is useless and instructions are just as bad TOTAL WASTE OF MONEY.
AVOID .

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Received video doorbell today

Received video doorbell today, spent 2hrs trying to pair and watched YouTube video on how to connect . Still didn’t work not to mention I received a used product. Batteries were loose in box. Requesting a full refund! Hoping to hear from them soon.

3 November 2023
Unprompted review
Rated 1 out of 5 stars

Vid doorbell worked for 1 week then…

Vid doorbell worked for 1 week then went dead, batt. 100% wifi 80% everything checked, my emails ate not answered , even though Tuya raised a ticket 146204,
Acc nr, trd e7 gb01202309002416
I need to either return for replacement, or refund. I am thorughly dissalusioned , waste of money Ian Denney

16 October 2023
Unprompted review
Rated 1 out of 5 stars

Smart 2.0 lamp review after two months.

Smart 2.0 lamp review after two months.
What a horrible product, I don't know where to start...
1, You can't mute the voice, so at 4:20am it screams at you that the Bluetooth has disconnected, only to scream at you seconds later that it's reconnected.
2, It turns of and off randomly.
3, The Remote disconnects, and won't reconnect even if you follow the instructions.
4, Their AI gives vague info on trouble shooting.
5, No humans seem to work there.
6, On off button doesn't work.
7, Reset button only resets the wifi connection.
8, Via the app, you can't turn off the very bright clock, but you could via the remote that no longer works.
9, The light and white nose randomly turns on at full volume at 5am
10, Zero help on how to fix any of these issue as after sales is not supported, and you have to contact the seller.

16 October 2023
Unprompted review
Rated 1 out of 5 stars

Buy cheap buy twice

I have tried everything with this device tuya video door bell and it will still not pick up any movement with the motion sensor, Inc trying different locations useless.
Also it is constantly in sleep mode with no way of changing it, the push button has to be pressed to wake it up.
Buy better quality

14 September 2023
Unprompted review

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