TUXEDO Computers Reviews 

Upon deciding going over to a Linux system I came across Tuxedo. One of the things that was great is that with some of their laptops you can easily upgrade both RAM and SSD, and changing the battery is hassle-free, if one should need to. I bought the InfinityBook Pro 15 Gen 9 and couldn't be happier. The design of the laptop is really nice and I was surprised to see that it looks better than on their photos on the website. Another major thing about Tuxedo is their customer service. When my laptop was ready to be shipped I got a message that none of their standard services ship to my location. However they were able to find a solution and make an exception for me by shipping the laptop with DHL Express, and even covering the shipping costs! When I first received the message from them that none of their postal services are able to ship the package to my address I thought that they will cancel my order. So was was amazed when I found out that the laptop will soon be in my hands. Not many companies would go to such lengths. I'm really thankful to the team at Tuxedo and can recommend them to anyone who is looking to purchase a new computer!

Super handling of the problem I had with my laptop. Very professional team at Tuxedo Computers. And they were quick too.

After much careful searching the net for a Linux laptop, I chose Tuxedo simply because they offered better value. Upon receiving the assembled laptop, I was pleasantly surprised by the quality and performance. Tuxedo OS also proved clean, efficient and easy to use. Unfortunately, I had some problems with the laptop which were immediately dealt with under Tuxedo warranty program. My daughter had need of a laptop, seemed like a good time to upgrade mine, so I ordered a another laptop from Tuxedo, and again quality and performance is excellent. However recently the internal speakers stopped working, but strangely only for couple of weeks, then all worked fine again. Tuxedo highly recommended I return it while its still under warranty so they could check everything. Laptop returned to me today, they have fully serviced it, replaced the underside panels which were scratched, cleaned everything so its now like new, sound is hugely improved, they must have upgraded all free of charge and under warranty
Service does not get much better than this
Highly recommended

I bought a laptop from Tuxedo because I was impressed by their policy on accessibility and durability. I have to say, not only are their products really good, but they also have excellent customer service. I had an issue with a key making a squeaky noise. They fixed it for free and very quickly, while also keeping me informed throughout the process.

I've had my laptop for several months now and have nothing but good things to say. The hardware is top notch, much better than pretty much any mainstream hardware manufacturer I can think off. Build quality is excellent. Specs are excellent, very well worth the price. I love the fact that it's repairable (to an extent) and they're very transparent with how everything is done, and how it works, so that you can service things yourself.

I don't think these are laptops for people who have never used Linux before. Linux is still Linux. But if you've suffered with other laptops and hardware which was never quite properly supported under Linux, you'll be finally home with Tuxedo.

Copying my post from Reddit:

I have a Dell G5587 laptop and a Tuxedo Infinity Book Pro 14 order 11220192471122019247. If you think that I would have a greater experience with a Linux dedicated manufacturer, then you are mistaken.

I have had issues surrounding the Tuxedo OS (which I needed to customize, as it is so tiny for the screen size to around 150% scaling and increase tile size), where my preference in the profile section of TUXEDO Control Center are not remembered the next time I login, bad monitor scalling, repeated audio issues where I had to replace internal components that were shipped by Tuxedo, I had my battery changed by Tuxedo, as it had issues as well. For there part, Tuxedo has eventually solved these issues partly and offered to help; which however generally entails sending them the laptop, which I need to use for my daily activities, so it is not really the most practical solution, although I understand it sometimes cannot be done differently.

My troubles with Tuxedo seemingly confirm to my family, that Linux is unready for the mainstream, despite my Dell G5587 with Fedora doing its job exceptionally.

My last straw come in the form of todays reboot. It says "no memory" and to "press any key" after the reboot. Support suggested downgrading kernel version which worked, albeit with weird 1280 x 1024 scaling.

If you are in the shoes of somebody looking for a laptop, be aware that Tuxedo might be a far cry from smooth sailing and you can sometimes feel more like a software tester, than an actual customer; never thought I would actually regret this purchase.

Edit: "no memory" issue fixed after version downgrading and clicking update to a new version of Plasma, after restart, it lives to fight another day.

Ordered a desktop computer from Tuxedo. Ordered on a Sunday, they started building it on Monday and shipped on Friday. I received it on the following Monday. They are in Germany and I'm in Arizona, USA. Impressive service!

Computer hardware and shipping was in perfect shape. Attention to detail was good. Their version of Tuxedo OS on the computer is great. I'm using it as my daily driver instead of Linux Mint.

Price for the computer was reasonable. They did charge for shipping, but used a premium service so no complaints.

All in all I'm a satisfied customer.

Cracking crew! Engaged, intelligent and happy to answer questions - excellent customer service.

This is the first Linux laptop I have purchased, prior to installing Linux distro's with a Windows laptop in a dual-boot setup.

There were some issues after upgrading to OS3.0 and having a repair but the support in resolving these issues alleviating the need to send in the laptop again and working with the support team to try and test different things is first class.

Even with these issues moving to Linux is the best and most invigorating thing I have done along with learning Cyber Security.

Tuxedo Infinity... 5-star Review - Highly Recommend

I've been using my Tuxedo Infinity laptop for the past 6 months. Initially, I was interested in a laptop with Linux Mint. However, after discussing my requirements with Tuxedo staff, they convinced me that their operating system with KDE Plasma is highly customizable and would be suitable for my needs.

I opted for the 32GB RAM and 1TB specification machine, and it has proven to be extremely fast and great for multitasking. It is also very slim and lightweight, with metal chassis, feels/looks good quality. To date, this is the best laptop I have owned, and considering I have owned many over a period of 14 years, that really says something!

I must say, their advice was spot on. Tuxedo OS 2 with KDE Plasma is an awesome configuration. I'm also thoroughly impressed with the build quality of the laptop. Furthermore, Tuxedo's customer service has been fantastic. Their email replies are detailed and very helpful, and throughout the sales process, they kept me informed every step of the way. Their customer service is second to none, and they have delivered in all areas. I couldn't find anything noteworthy to fault them on, hence my 5-star review.

I highly recommend Tuxedo for those seeking a solid Linux laptop with great customer service.

Many thanks to the Tuxedo crew especially Tizian Ries and Olaf Hamm, you guys have been a great help, please keep up the fantastic work! 😊

I purchased a Manjaro Pulse 15 back in October 2022 and I have used it as my daily driver dev machine. Then in April 2024 it wouldn't boot the OS. After some research it turned out the CMOS battery was dead and the BIOS had switched on Secure Boot.

I contacted Tuxedo to check that the battery I would needed to replace and they very kindly sent me a replacement free of charge. For them to do this when the machine was fantastic and although the machine is still in warranty, it shows that they really care about their customers.

If you are looking for a good quality machine with unrivalled Linux support, these are the company to choose.

Delivery stuck in customs. They kept sending the notice to Tuxedo, and Tuxdeo would forward it days later -- after the link had expired. So, the computer is just sitting in a warehouse. Customer service won't respond.

I recently bought an InfinityBook Pro Gen8 with no OS on it. It arrived quickly after ordering, so I wasn't waiting long.

I installed OpenSuse Tumbleweed on it and everything works perfectly. For the first time in years I have a Linux laptop with a built in camera that actually works(on previous laptops I installed Linux on, I'd always have to buy a separate camera as the built in one never worked).

The only issue I had out of the box was the keyboard backlight wasn't on. I contacted support to see if they could help and they were quick to respond and help me(all I had to do was press "FN+Space" and the keyboard light comes on).

A few years ago I bought a laptop from System76 and after 30 days the screen went blank and stopped working. So as long as something like that does not happen, I'd be happy to buy all my future laptops from Tuxedo as I am very happy with my purchase.

I don't really use a mouse, but I even got a free funky penguin mousepad. Very happy with my order and I would recommend Tuxedo to friends and family.

Thank you Tuxedo.

I just finished installing my complete setup with my Tuxedo Pulse 14 Gen 3. I needed a notebook that I could connect to a docking station with 3 external monitors plus dualboot Linux/Windows with encrypted disks. I got everything working with perfect resolution in both Tuxedo OS (KDE Plasma Wayland) and Windows 11. Tuxedo support was helpful whenever I needed it. All I can say is that my experience with the laptop and support/service from Tuxedo Computers is top notch. Recommeded!

I wanted to order an InfinityBook Pro 14 gen 8 and had a few questions before ordering, the support was very helpful and answered all my questions. They also offered me a student discount (very nice).
I finally received my laptop 4 days ago, (1 week to build it, custome it and ship it to France). It's incredible, the customization options are really good and the packaging is perfect, there was no damage.
The quality of the laptop is really good, no issues with hardware or software for the moment.

The laptop had worked well for 2 years but last year suddenly it stopped turning on. I have done everything the Tuxedo support said. At the end he said I would have to send them the laptop and there would be a up-front payment. By the way, this is for personal use which means I had used it at most twice a week. Thus, the computer broke down with almost no use.

pleasant exchanges and rapid response from after-sales service

During the purchasing process I got fast answers to my questions. Nothing was promised what was not delivered.
During installation and use of my Tuxedo notebook the technical service is very fast in reply and has provided very helpful answers and support.
Good support is essential especially for people who switch from win to Linux OS!
I'm giving thumbs up for the Tuxedo support!

Been using their laptop for a while now and it's been very stable and works great. Their customer service is amazing and they have great software for managing the machine with the control center.

The customer service is some of the best I've seen, I asked for changes twice during the purchase period (one was asking for something not advertised) and in both cases they were very responsive and got it done.

If you rely on your computer for work, I would trust these guys.

(Purchased Infinity Book Pro 14 Gen 8)

Every time I have encountered a technical issue with one of my company's Tuxedo laptops, I have reached out to the Tuxedo customer support and they have responded promptly.
And every time the problem was eventually solved, so I am quite happy!
Plus, I have only interacted with very nice people who were very professional as well as cordial.
Thanks a lot!