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TutorCare Reviews 1,789

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the clear instructions and the smooth user experience. However, some customers also noted issues with customer service, mentioning a lack of support, slow responses, and unhelpful communication. A few people also felt that the sales approach was pushy and unprofessional, and some experienced difficulties with course administration, including being locked out of their portfolios or having requests for extensions denied.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the clear,... See more

Service

Clients share positive opinions on service, with many praising the excellent support, smooth processes, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional support... See more

Instructions

Consumers find instructions to be positive. Many reviewers praise the clarity and thoroughness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed this First Aid course. The trainer, Zahra Kidd, explained everything clearly and made the session relaxed and supportive. The hands‑on practice boosted my confidence, and we even had... See more

Company replied

Rated 5 out of 5 stars

I just completed my NVQ Level 3 and it was a great experience. Even though I was knew to this course when I first started and was having some challenges about about assignments format in line with the... See more

Company replied

Rated 5 out of 5 stars

I attended a First Aid course last week run by Esin Odatuwa. He was very friendly, patient (we all had a lot of questions) and had an exceptional amount of knowledge. Every question was answered. He e... See more

Company replied

Rated 5 out of 5 stars

as previous courses, the training course with Carl Smith went very well, he was polite, arrived on time & apparently, made the delegates feel very at home with their course. I have been told he made... See more

Company replied


Company details

  1. Education & Training

TutorCare Training

Written by the company

Why choose TutorCare?
We supply the UK with the workplace training to save lives, prevent accidents, increase productivity and staff wellbeing. All courses are certified and accredited to ensure content is in line with the latest regulations and HSE guidelines so you can rest assured you are in good hands.
Training, tailored to you
Course delivery is flexible, allowing you to work your training around your schedule: be that late night, weekends, or split at home with blended sessions. Plus, with our dedicated account manager service, training support goes beyond ticking the boxes.
Nationwide venues
With over 300 centres around the UK, we have the widest network of any UK training supplier. To find your local centre, call us free on: 0800 781 2041
Training for all sectors
Whether you are looking for healthcare training, construction courses, fire marshalling, or first aid training, we have you covered.
Quality assurance
We offer courses accredited by Ofqual-regulated bodies, such as Highfield Qualifications, ILM (part of City & Guilds), and NCFE. All content has been designed to ensure that you meet training specifications from regulatory bodies like the CQC, OFSTED, and the Health and Safety Executive (HSE).

Contact info

TutorCare For All Training Requirements.

Providing nationally recognised certifications for the UK workforce.

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had a first aid course at workplace…

We had a first aid course at workplace on Jan 14th.
It was very interactive and incredibly useful. I have done a few now and this was certainly the best one yet.

14 January 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Clare was an excellent trainer

Clare was an excellent trainer. She made sure all content was presented in an engaging and informative manner. She was very personable and made us all feel incredible comfortable throughout the whole day.

12 February 2026
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

MLA College Training

I recently enjoyed First Aid training with my work MLA College, our trainer was called Clare Thompson, she was brilliant. She was really informative and insightful and answered all our questions with ease.

12 February 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Great First-Aid Course

Had a great first-aid training session with Clare, she was so helpful and highly knowledgeable, and the team and I thoroughly enjoyed the day.

Highly recommend, thank you!

12 February 2026
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

Exceptionally well structured…

I wanted to take a moment to sincerely thank you and your team for the outstanding training experience.
The course was exceptionally well structured, practical, and engaging. My assessor Louise’s expertise and professionalism truly stood out. Her ability to explain concepts thoroughly made a significant difference in the overall learning experience.
I am already seeing the value of the skills and knowledge gained, and I feel much more confident applying them in my role.

Thank you again for your continued support and professionalism. It has been a pleasure learning with your organisation. Please extend my appreciation to everyone involved in organising and delivering the program.

I look forward to participating in future training opportunities with your team.

13 February 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

I completed the Fire Marshal Train The…

I completed the Fire Marshal Train The Trainer course on 12/02/2026 with Rob Lazaro - I really enjoyed how Rob set the day out, how helpful he was and informative. thank you very much.

12 February 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

I enrolled a number of my qualified…

I enrolled a number of my qualified nurses onto the catheterisation course delivered by Mr Silvester from TutorCare. All of the staff who attended found the course very informative, his teaching methods were very good and staff engaged fully with him and were comfortable asking questions. The equipment provided was perfect for the practical training. My staff feel confident in their abilities and competencies.

12 February 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

I recently attended the first aid…

I recently attended the first aid training booked via tutorcare. Taz was extremely informative and his knowledge of 1st aid was great. He made the training interesting and fun but was also very professional. Highly recommend

9 February 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 1 out of 5 stars

Poor service, poor support, absolutely no Care!

My father took ill with terminal cancer when I was completing my work-related qualification with this company; he died within 7 weeks of diagnosis. I had to care for him as he lived alone, so I took a carer's break from work to be with him at this difficult time. I asked TutorCare for a learning break and an extension to my end date so I could complete my qualification following my father's death, as next of kin I had to prepare his funeral and also manage his estate. They refused point-blankly, they then tried to deny me units that I had completed, locked me out of my portfolio. This company demonstrated no compassion or consideration, and they were hell-bent on setting me up to fail. I had to fight for 3 months to get a unit achievement certificate, arguing that evidence had not been verified. I made a complaint to the awarding organisation and to OFQUAL, who have investigated and upheld it. This company did not follow process and does not demonstrate compliance or quality assurance within the awards it offers - I'm sure there are elements of their training that is OK, but beware if you are undertaking a qualification with them and you need any support, as they don't give it!! There is little one-to-one support from tutors, no guided learning hours delivery and if you ask for help like I did it may not be there for you. They are too focussed on making money as opposed to supporting learners to gain qualifications and achieve their goals. I had a dreadful experience when I needed some support. Please shop around and ensure you are paying for a qualification which is delivered to the awarding body specifications and expectations. TutorCare do not need to answer this review as I have all the answers I need following my complaints.
Your answer here is laughable...... And my account is accurate according to the awarding body response, it matters not if it is distance learning or not you are required to guide learners according to the guided learning hours . Ofqual contacted them not you, Ofqual monitor awarding bodies practice not centres..... Your service is a disgrace and you were made to change my accreditation following the awarding body's involvement because you didn't follow awarding body quality assurance procedures you did not support me according to their guidance and you did not follow process or their specifications and like I said I have my complaint response in writing saying just that..... So yes people avoid this company they only care about taking your money. Read the other poor reviews!!! I'm not alone.
Instead of giving me more time the pushy sales manager said I could pay a further £1500.00 to finish. That's very supportive 🤔 you were hell bent on seeing me fail rather than support me. Your support is not as it should be and is not in line with national occupational standards or the awarding body specifications.
You don't give a hoot about me and your condolences are far too late, and if you did offer support like your answer states here, why are you offering me condolences now, shouldn't you have done that at the time when you offered me the so called support ? You lie and you know nothing about how a fit and proper learning establishment should operate, shame Ofsted doesn't inspect you!!! You'd know what learning outcomes and achievement mean for learners then and you'd also understand fair access to assessment and what compliance actually means. TutorCare, I don't think so Tutor No Care!!!!!!!

12 February 2026
Unprompted review
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Reply from TutorCare

Please accept our sincere condolences on the loss of your father.

We must, however, address several points raised in your review, as they are simply inaccurate and do not reflect the actions taken or the procedures we are required to follow. The qualification is a distance‑learning programme, and you received support far beyond what is required. You were given all appropriate options to complete the qualification, and we worked directly with the awarding body to create a compliant pathway for you.

To be clear, Ofqual did not contact us at any stage, there is no evidence of them investigating this matter or indeed upholding any complaint. Given the level of support provided, including the goodwill gesture you accepted, your account is a misrepresentation of what actually occurred.

Rated 5 out of 5 stars

Review of Tassaduq Hussains delivery of first aid

The tutor Tassaduq Hussain was very thorough with his delivery of this learning and the course in general. He gave real life examples which helped with understanding. The practical side was fun and got the team very engaged! The quiz at the end helped me to condense my learning.

9 February 2026
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 4 out of 5 stars

I really enjoyed completing my RQF…

I really enjoyed completing my RQF level 3 diploma. The training was engaging, and the guidance I received made the process smooth. I appreciate the effort put into creating a supportive learning environment.

11 December 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review

Rated 4 out of 5 stars

I recently completed my NVQ Level 4…

I recently completed my NVQ Level 4 with Tutor Care and I couldn’t have asked for better support. My assessor Cheryl was absolutely brilliant. She really listened to me, supported me through every part of the course, and made sure the whole process felt manageable and far less stressful.

Her encouragement and guidance made a huge difference to my confidence and progress. Because of the great experience I’ve had, I’ll definitely be coming back to do my NVQ Level 5. I highly recommend Tutor Care to anyone considering it.

11 February 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

I cannot recommend Tutor Care highly…

I cannot recommend Tutor Care highly enough. Throughout my NVQ 3 journey, their support has been absolutely exceptional. My assessor was always available to answer questions, provided clear guidance, and genuinely cared about my progress. The resources were comprehensive and easy to understand, making even challenging topics manageable. Their encouragement kept me motivated during difficult moments, and I never felt alone in the process. Thanks to Tutor Care’s outstanding support, I successfully completed my qualification with confidence. Brilliant service from start to finish

10 February 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

A honest review

It was a supportive and interesting experience right from when I contacted Tutorcare for inquiries up to starting my programme in Adult health and social care to completion. I was well guided and tutored and have acquired vast knowledge which has helped to equipped me in providing best care and improving the quality of lives of those I support.
Thank you Tutorcare for a good job

9 February 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

First Aid Course

We done a first aid course with Gary Ell at our workplace. Gary made it so enjoyable. We went through everything. We all got involved and participated. Gary done lots of demonstrations and fully went through all the different sections. I really took alot away from it. I would definitely recommend having the first aid course.

4 February 2026
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

The trainer was very good

The trainer was very good, very interactive and made the course interesting. The only negative I would say the course would have been better face to face.

6 February 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

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