Tuscanbasins Reviews 101

Expedited delivery, good price. Nice follow up on shipping. Easy to talk to about questions. Would call on again.

Good experience still awaiting credit towards the brush nickel kind. Transaction # 1555771017311557

This vendor is good and trustworthy. The shipping company was a bit frustrating, but I'm pretty sure they all are...

The sink I ordered was shipped quickly and is beautiful! Very happy!

love he product we ordered looks amazing!!

Overall very happy with the vanity we purchased but was shocked at how long it took to process the order. It was nearly two weeks after we ordered it before the item even shipped and during that period I had a lot of trouble even speaking to anyone at Tuscan Basins to make sure it was actually going to arrive.

complete lack of experience in customer service and care. Website states returns to be shipped to a PO box when FEDEX does not provide this service. Tuscon needs to be aware of shipping policies and procedures before forcing their customers to waste their time dealing with poor terms and conditions and shipping return policies...

Well-made and looks great!

I received very prompt service, free shipping, and an excellent value from Tuscan Basins. When one problem arose, they worked very quickly and effectively to remedy things to my complete satisfaction. Yes, I would shop with them again and recommend them to my friends.

Leo is an absolute gem! It was easy to order and vanity looks fantastic in our master bathroom. There was a delay in our shipment due to hurricane matthew and then the shipment arrived damaged (countertop broken, sink nicked, and vanity doors not straight). Leo stayed on top of communications and details, then had a new shipment rushed right away. Thank you Leo!

Bought and paid for a product that didn't exist. Full refund given.

Easy to order but difficult to know when it is going to be delivered. Order has been in pending pick up status for some time.

Thank you for the reply Tuscanbasins. It's been more than 48 hours and I called delivery company as well. They are unsure when it will be delivered and no call back today to verify ETA. I'm confident that it will arrive but unsure when.

I was impressed with the amount of communication that Tuscanbasins provided while trying to resolve shipping issues. The item was a large mirrored medicine cabinet with a limited supply. When it was delivered to Tuscan, they found it to be damaged. Tuscan worked to locate a replacement but the item was no longer available. Tuscan notified me of every step along the way and when a replacement could not be found they immediately issued a full refund of the purchase price without hesitation or question. Great business and great service!

This company has the best, fastest customer service of any I have ever dealt with. There was a problem with my order that was my fault, but Leonardo was easy to deal with and made sure everything was to my satisfaction in an unbelievably prompt and accurate way. I would deal with them again in a second!

Tuscan Basins was outstanding from both the product quality and the service they provided. I plan to purchase additional items for my home renovation. The owners personally followed up on my expedited shipping request and saved me a lot of money. I greatly appreciate the level of effort they put into their customer service.

Basically, what the title says

We needed these item fairly quick and they were shipped from Canada. Leo went to work and assured me it would be delivered within the week. It was and love the product.

Great service, quick delivery!

Leo showed great communication skills with his customers. You don't feel like a number because he tries to solve all concerns about your order. I would definitely recommend him if you're looking for someone professional but personable and making you feel satisfied with your purchase.