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Turo Reviews 

111,730
•
TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Considering 51,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that picking up and dropping off vehicles is remarkably smooth, completely stress-free, and far more convenient than dealing with standard rental counters. People also genuinely love the pristine cleanliness and reliable performance of the cars, noting that hosts are extremely helpful and wonderful to communicate with. However, some customers also noted unexpected mechanical troubles and frustrating issues regarding vehicle conditions during their journeys. A few reviewers experienced notable problems such as dead batteries, broken wiper parts, or dashboard warning lights appearing shortly after starting their rental period.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the pickup and drop-off process is consistently... See more

Product

People report high satisfaction with the product, describing vehicles as clean, comfortable, and... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising hosts for their... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and convenient vehicle pick-up... See more

Quality

Customers consistently note positive experiences with quality, frequently praising that vehicles are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Turo has been a money/time saver! I’ve been using their service for years and am so thankful they are an option. These days mainstream rental car companies are ridiculously expensive, short on cars... See more

Rated 5 out of 5 stars

Every thing except the last day was super. Car was clean, full of gas, easy to drive. Just great, even communication with the owner, was great. Still haven’t heard back from the accidentally rear... See more

Rated 5 out of 5 stars

Minerva was transparent in her communication, letting me know what time the car would both be dropped off and picked up. She was good natured concerning my rookie mistakes using the Turo app. The car... See more

Rated 5 out of 5 stars

Ed was the best! Timely delivery of our vehicle to our hotel and he was very helpful. Excellent customer service. VW Atlas was a perfect choice for visiting family and friends and a side trip to Un... See more

Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

112K reviews

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Asks customers to review

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4.6

All reviews

(111,730)

48,169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

The vehicle was just as described and service was great with drop off and pickup at my location handled without any problems.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Turo for the win!

The car was conveniently located, clean, and ran great! Check-in was easy too! So glad I was avoid schlepping out to the airport to get a standard rental.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Very good communication. Great interaction and very professional from start to finish.

3 October 2026
Unprompted review
Rated 2 out of 5 stars

The owner of the vehicle is trying to…

The owner of the vehicle is trying to cheat me and say that I caused damage to the vehicle when I am 100 % sure I did not. The photos he took that day were not taken at the moment of drop off because it was pouring. The photos taken after pick up were timestamped 4 hours after pickup. I feel he is trying to cheat me but I will continue to dispute. Thanks to him I don’t think I would recommend this to anyone.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Car was fine and Zach responded timely

Car was fine and Zach responded timely. But the Turo app would not allow me to check in when we returned the car. The app would not take the location from maps even though it showed the location on the app. The app kept stopping when I pressed the location button.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

I fell in love with the truck the…

I fell in love with the truck the SECOND I laid eyes on it! Even more when I drove it! It was so clean, so smooth, and just perfect! The host were so accommodating as well and very quick to respond. I had zero issues during the rental time & will be using them for any travel needs!

28 September 2026
Unprompted review

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