Turn2us Reviews 44

Load of rubbish cannot apply kr get anhthing lol

No help at all for homeless persons.

Absolute nasty piece of work,I phoned for help some Irish accent guy I spoke to, sounded rude and not helpful.
Turn to us should be changed to not to turn to us.
I don't how this place hasn't closed down,if speaks like that to everyone he'll end making some vulnerable person hang themselves.
Shocking service, needs closing down.
If could give zero star I would, bunch of nasty people.

I called regarding a very sensitive anonymous police allegation and the man I spoke with was too busy to offer advice. Called another number under another Google search as I was desperately searching for support and the same man answered saying “haven't you just called, bye bye” and the hung up the phone. Very rude and unhelpful service. Don’t waste your time.

Doesn't factor in SMI exemption when doing benefit calculation.

Chat bot is terrible - there is no excuse for this, the technology is there to do a proper job. Shoud turn it off or do it right.

Dizzy staff don't know what they're talking about or what they are doing, even if you are eligible and provide all the paperwork, statements, contracts + evidence they won't do anything with it but ignore you for months and deny your application. Don't waste your time with these folk

This a data collection agency beware no people involved.

Spoke to some bloke re my benefit checker results.
He couldn't have been more unbothered in helping me if I'd have paid him.
Diabolical attitude and offered no help whatsoever.
Apparently they don't give advice... what's the point of them then??

Absolute rubbish.. The advisor I spoke to was very vague and not helpful. I felt like I was disturbing him and that he didn’t want to speak with me. I asked about assistance with removal costs, he said that in his experience, he can’t remember any grants being offered for this. He didn’t even attempt to search. Things change all the time how does he really know without searching? He advised me to contact CAB or my local council. I asked him if CAB are telephone only, he didn’t know that information either. Getting through to speak to someone is another conversation for another day. The automated switchboard system is a joke, very frustrating.

MARTIN LEWIS DID THIS TO ME.I TRUSTED HIM AND ENDED UP WITH THIS DISGUSTING COMPANY.WELL DONE.

Absolutely rude staff and wasn’t there to hear me out! Just rudely interrupted me and rushed me off my call so I could do their job for them! They told me to do a online check! No help at all.

A waste of time! Absolutely disgraceful. They have not emailed my mum and have not helped one bit. I have been told how terrible they by my friends and family. I am not pleased and very disappointed. No grunts or any help what so ever…

Absolute waste of your time, just send you round in circles, talk about grants but they are so elusive you will waste half the day trying to get a grant that never existed in the first place, not helpful at all, they easily take money for donations but getting the grant is a whole new ball game you will definitely lose

SCAM!!! INTERESTED IN COLLECTION PERSONAL DATA ONLY FOR FINANCIAL GAIN

I have issues due too a malignant brain tumour. I called to go through the calculator with a staff member, as the website said I could. The lady abruptly fired questions at me about what confused me and got me off the phone as quickly as possible. Consequently had real problems completing the form. I think i'd be better of speaking to the official benefits Lines.

The lady that called me today shouldn't have even wasted my time. Totally useless, no help given even when i said can you help complete the forms. She's like I work from home. I mean don't most people these days. Totally unsympathetic

Dealt with this company in the passed. But recently.....I'm finding that some staff are not sympathetic to people who are in desperatevneed of support. Empathy must be included in the training. Maybe employ staff who have gone through desperate situations?
Major lackbof support today!

Useless site that has barely any grants that most people could apply for, always here about people pointing to their site, but it's literally a waste of time.

What a waste of time and nerves this organisation is.... OMG...

Giving 1 star because I can't give less! This Allison case worker whom I chatted with, couldn't care less! I stated my situation,in absolute and desperate need for help,and all she did,was to cut the chat short and send me links for useless charities!!! Well,thanks for nothing!!!