TurboRocks LimitedReviews 

578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and how it significantly enhances the comfort and enjoyment of indoor cycling, making sessions feel more natural and reducing discomfort like knee pain and soreness. The user experience is frequently highlighted as excellent, with many appreciating the straightforward setup and the transformative effect on their training. Reviewers also commend the fast delivery and the exceptional customer service, noting prompt communication and helpful support throughout the purchase and setup process. However, some people mentioned minor issues with packaging, with items arriving with cosmetic blemishes, and a few found the initial setup challenging due to difficulty accessing bolts or balancing the device.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction and recommending it as... See more

User experience

Customers had positive experiences with user experience, finding the product to be of great quality and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent craftsmanship and solid... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting unexpectedly fast... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far a great experience. I am 65 and used an indoor trainer for over 25 years. Fatigue, soreness and numbness have always been a challenge on trainers. So far the added movement has helped to red... See more

Company replied

Rated 5 out of 5 stars

Exceptional experience having a home trainer that moves like a bike... standing movements are now natural and seating ones protect my back having pain after sessions. Really impressed by this fabulo... See more

Rated 5 out of 5 stars

The build quality of the Realplate React is excellent, and the setup was fairly straightforward and easy. For me, the difference in comfort during longer rides is remarkable – it feels so much mor... See more

Company replied

Rated 5 out of 5 stars

Thoroughly impressed with my new rocker plate. Quality is excellent, it arrived quickly, and it was so easy to set up; it has transformed riding on the indoor trainer. Riding feels so much more comfor... See more

Company replied


Company details

  1. Indoor Cycling

Written by the company

We are the leading supplier of Turbo training Rocker Plates around the world including the world famous Realplate


Contact info

4.9

Excellent

TrustScore 5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(578)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

A must have!

I was throughly surprised at how fast it shipped from the UK to the US! Super easy setup and amazing first ride! Highly recommend for any indoor setup.

1 November 2024
TurboRocks Limited logo

Reply from TurboRocks Limited

Thanks Creed, glad your happy with everything including the shipping time from the UK to the US. All the best, Steve

Rated 5 out of 5 stars

Thumbs up

Thumbs up, Great item and communication,it turbo rocks!

24 October 2024
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Reply from TurboRocks Limited

Haha, Keep rocking Rocco

Rated 5 out of 5 stars

Fantastic product

Fantastic product, very realistic, but most of all, the after sales service was exceptional, which is a rarity these days. Easily 5 stars.

1 October 2024
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Reply from TurboRocks Limited

Thanks Alan. Customer service is at the heart of wha tI do here at TurboRocks, thanks fo rthe kind words. Steve

Rated 5 out of 5 stars

Great product

I am very pleased with the service from TurboRocks and the quality of their product. It was very easy to set up and adjust the bladder pressures for the plate. I immediately found cycling more comfortable in terms of saddle soreness, standing on the pedals and power transfer to the bike. Although, rocker plates are not cheap, I believe the investment has been very beneficial for myself.

2 August 2024
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Reply from TurboRocks Limited

Thanks Paul, great to hear the Realplate React is worth the investment. Keep rocking...........

Rated 5 out of 5 stars

Game changing product for turbo…

Game changing product for turbo training. Makes it far more enjoyable/dynamic. Should have bought one years ago!

16 June 2024
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Reply from TurboRocks Limited

At least you've bought one now . Glad you love it

Rated 5 out of 5 stars

The usual quick service

The usual quick service you come to expect from TurboRocks. Ordered, arrived, turbo is back up and running.

22 May 2024
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Reply from TurboRocks Limited

Great, glad your up on the bike again Chris

Rated 5 out of 5 stars

Received my order quickly

Received my order quickly. I needed help with the instructions and got great service. Thanks.

27 April 2024
TurboRocks Limited logo

Reply from TurboRocks Limited

Glad your all set up Jules and please let me know if yo uneed naythiong else. All the best, Steve

Rated 5 out of 5 stars

Purchased mine after much…

Purchased mine after much thought.thinking what one could bring to the table , well I have to say love mine the indoor experience has been elevated beyond my belief !! First class service !!!!!

8 April 2024
Unprompted review
TurboRocks Limited logo

Reply from TurboRocks Limited

Great that it met and went above your expectations Martyn. Keep loving it and let me know if you ever need any help in the future. Steve

Rated 5 out of 5 stars

Time from order to delivery very fast…

Time from order to delivery very fast (to the Netherlands). Product feels like it's very good quality (but we are going to experience this). Attaching the Tacx was a bit of a hassle, but it worked out in the end.

29 March 2024
Rated 5 out of 5 stars

Realplate React CoolHex

Excellent piece of kit with fantastic delivery time & very well packaged with a super speedy delivery .The fore & aft movement along with the side to side movement have totally changed my indoor turbo training experience, my Elite Justo is firmly attached using the supplied Velcro straps and sprinting hard out of the saddle does nothing to dislodge it from the rockerplate which was one of my concerns. I am now able to ride for a much longer time with no discomfort whatsoever.
many thanks Steve for an excellent product

19 March 2024
Rated 5 out of 5 stars

Great purchase

Great purchase! Any questions were answered promptly and the plate was delivered quickly. I no longer tread long turbo sessions!

16 January 2024

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