TurboRocks LimitedReviews 

578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company, praising the product's quality and its ability to significantly enhance the indoor cycling experience. Customers found the product to be well-made and sturdy, making indoor training much more comfortable and natural, often reducing common issues like fatigue and soreness. The setup process was generally straightforward and easy, with many appreciating the quick delivery and excellent customer service provided throughout the purchase and post-purchase stages. However, some people mentioned initial difficulties with balancing or finding the right air pressure for the balls, and a few noted that attaching their trainer was troublesome due to bolt accessibility. Additionally, a small portion of people felt that sprinting out of the saddle did not feel as realistic as in real life, and some found the product to be larger and heavier than expected.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction and recommending it as a... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the product's ease of setup... See more

Quality

Customers had positive experiences with quality, consistently praising the products as beautifully crafted,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed of shipping, even for... See more

Customer service

People report positive experiences with customer service, consistently describing it as stellar, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far a great experience. I am 65 and used an indoor trainer for over 25 years. Fatigue, soreness and numbness have always been a challenge on trainers. So far the added movement has helped to red... See more

Company replied

Rated 5 out of 5 stars

Exceptional experience having a home trainer that moves like a bike... standing movements are now natural and seating ones protect my back having pain after sessions. Really impressed by this fabulo... See more

Rated 5 out of 5 stars

The build quality of the Realplate React is excellent, and the setup was fairly straightforward and easy. For me, the difference in comfort during longer rides is remarkable – it feels so much mor... See more

Company replied

Rated 5 out of 5 stars

Thoroughly impressed with my new rocker plate. Quality is excellent, it arrived quickly, and it was so easy to set up; it has transformed riding on the indoor trainer. Riding feels so much more comfor... See more

Company replied


Company details

  1. Indoor Cycling

Written by the company

We are the leading supplier of Turbo training Rocker Plates around the world including the world famous Realplate


Contact info

4.9

Excellent

TrustScore 5 out of 5

578 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(578)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Incompatible trainer although being told it would be

The company was very reactive to answer my questions before my purchase, but they told me that my trainer would be compatible with the plate, whereas I cannot tighten it on the plate, because the holes on the plate are not compatible with my trainer.

EDIT: I don’t see how to reply to your answer, so I’m doing it here. It’s not true that I wrote my review before contacting you. We had several mail exchanges before: you told me to move the trainer forward to be able to use the existing holes tighten it, but I told you this would make my bike stick out of the front of the plate. In my last mail, I told you that my trainer was moving and that I was left with no solution other than drilling new holes myself, which you didn’t addressed. Then I wrote my review.

22 November 2025
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Reply from TurboRocks Limited

Sorry that you had to write the review without speaking with me first. The Van Rysel is one of the very few trainers that doesent have pre cut slots so its about using the nearest avaliable to secure down, which it does. Great to hear your all sorted now and hopefully really enjoying the Realplate. Take care and please let me know if you ever have any questions in the future. Steve

Rated 5 out of 5 stars

Great addition to a home cycling setup.

Riding on a stiff setup is really uncomfortable, so i thought id checkout a rocker plate , after watching quite a lot of youtube videos i opted for the turbo rocks react and I’m so glad i did.

First of all , delivery was fast , by DHL and when expected , secondly i had no idea this thing was as big as it is , its huge .. and weighs quite a bit , luckily I'm quite strong as i had to lug it up a flight of stairs.

Setup is easy once you remove the inflatable balls , and you can be up and running in about 15 mins thanks to it coming built up and ready to attach your trainer and bike.

Operation is quiet and smooth , there is a spirit level built in to help level once everything is place , you simply inflate the balls to level. It’s a neat touch that they include the pump required.

Value for money ?
Yes , I've just done a quick 14 miles on Rouvy and was really impressed , it definitely makes it more realistic and comfy. Yes its quite expensive but I would say its worth every penny, standing up is much improved.

Highly recommended!

22 December 2025
Unprompted review
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Reply from TurboRocks Limited

Many thanks for taking the time to write this review Paul and great to hear your happy with everything. Take care, steve

Rated 5 out of 5 stars

Great quality and super fast shipping

Great quality and super fast shipping. what was amazing is that they reached out to me before they built it to make sure it would fit my trainer Just don't get customer service like that anymore. Great company

5 December 2025
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Reply from TurboRocks Limited

Thanks Jeff

Rated 5 out of 5 stars

Great Customer Service

I originally had a typo in the shipping address, I reached out and it was corrected promptly! I ordered 2 of the rocker boards and it took a week to get my order, that’s faster than things I’ve ordered from 2 states away. I have yet to use it due to a busy work schedule and the holidays but the girlfriend said it’s an absolute game changer for her indoor setup and that it’s 100% worth it.

1 December 2025
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Reply from TurboRocks Limited

Hopefully you've both managed to give them a good try by now Michael and I hope you both love them? Many thanks, Steve

Rated 5 out of 5 stars

Pros & Cons

Pros: Solid piece of quality kit. Well made and does what it says. I love all the movement so even if you don’t suffer from aches and pains on the bike – it’s way more fun and better for you long term. It was also easy to set up. I was a little too worried about getting everything perfect - positioning the trainer, riser and inflating the balls correctly – but if it feels right then it is right, so just experiment. As I have it in the living area of the house, I was concerned in case it looked like a piece of industrial equipment, but it’s discrete, looks well and fits in. Added bonus - the robot vacuum cleaner bounces nicely around it. Excellent service and support from TurboRocks.

Cons: Pricey, a little heavy so not the easiest thing to move around, but doable. Added height and rocking makes getting on and off the bike tricky, but a little step helps greatly. Takes a couple of rides to get used to everything, so hopefully my watts don’t suffer.

27 November 2025
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Reply from TurboRocks Limited

Thanks Edm great to hear you're happy with everything and hopefully youve got the on/off bit mastered now?

Rated 5 out of 5 stars

Love it

I am loving it so far. Excellent customer service!

22 November 2025
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Reply from TurboRocks Limited

Thanks David

Rated 5 out of 5 stars

Amazing product

Amazing product, great quality, fast shipping across the pond.

21 November 2025
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Reply from TurboRocks Limited

Thank you for taking time to post a review

Rated 5 out of 5 stars

Quick friendly service and quality product

I had a question during purchase and the Turborocks team responded very quickly. I live in the US and the order fulfillment and shipping was surprisingly fast. So far I am loving this addition to my indoor riding setup!

20 November 2025
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Reply from TurboRocks Limited

Great to hear everything is good for you Kyle. Many thanks, Steve

Rated 5 out of 5 stars

Great product a d great service!

It shipped quickly and it’s even a better product than I could have hoped for!!!

24 October 2025
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Reply from TurboRocks Limited

It's always good to hear when its "better than expected" and i'm so glad your happy with everything

Rated 5 out of 5 stars

Brilliant service across the whole…

Brilliant service across the whole buying experiance. Had time to go over my needs and answer a few questions. Kept fully informed as things progressed such as when my rocker plate was being built and then dispatched. If only all people I deal with selling cycling kit were like this. A++++ for customer care

5 November 2025
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Reply from TurboRocks Limited

Thanks for the great review George

Rated 5 out of 5 stars

Game Changer!

Thoroughly impressed with my new rocker plate. Quality is excellent, it arrived quickly, and it was so easy to set up; it has transformed riding on the indoor trainer. Riding feels so much more comfortable now. When you see how much the plate moves, you realise just how much of that was having to be absorbed by your own body.

31 October 2025
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Reply from TurboRocks Limited

Thanks for the review Richard. Really happy that it makes such a difference for you.

Rated 5 out of 5 stars

The best on the market

Straight forward order, very quick shipping, great rocker plate. Very reactive support when needed

31 October 2025
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Reply from TurboRocks Limited

you're welcome Alain, hope you enjoy it.

Rated 5 out of 5 stars

Great product!

The rocker plate was very well packaged on delivery. Absolutely no damage occurred during shipping. The product itself is extremely well built. No complaints there. There's not much setup to do since it arrives fully assembled. I just had to throw the trainer on it, strap it down and inflate the balls. I would have liked a bit more guidance on the inflation pressure though. All the reviews on rocker plates that I've read warn against inflating too much so I went easy on the pressure. Turns out that I way under inflated and balancing on the bike was impossible. Once I inflated the balls to where the rocker plate had a lot less play then everything was fine. My advice is not to be afraid of over inflating. Now on to the ride. I did an initial 1.5 hour ride and it was fantastic. I experienced none of the pain I would normally feel on the static trainer. I'm glad I sprung for the top of the line React. The fore/aft motion really seemed to make the experience that much more enjoyable since it seemed to act as a sort of shock absorber for the pedaling motion. This probably contributed to the reduction in saddle pain. Overall a great product. Very happy with the purchase.

26 October 2025
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Reply from TurboRocks Limited

Many thanks for taking so much time writing the review Lester. Really glad you like it and some really useful info there for other users. All the best, Steve

Rated 5 out of 5 stars

A very well made product

A very well made product, hopefully it will last for years to come- first impressions I’m sure it will.
Great friendly service fast delivery and super easy to set up, I fastened two brackets and was ready to go.

12 October 2025
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Reply from TurboRocks Limited

Many thanks for taking time to write the review David

Rated 5 out of 5 stars

Great rocker plate

Great rocker plate. Really made indoor training much more comfortable, especially for those long sessions. Shipping was fast to US. Highly recommend.

11 October 2025
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Reply from TurboRocks Limited

Many thanks Kevin, really glad your so happy

Rated 5 out of 5 stars

Excellent product

Excellent product, works perfectly with my Zwift Ride. Has transformed my indoor bicycling. Also, the owner was very responsive to my questions upfront.

10 October 2025
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Reply from TurboRocks Limited

Thanks a lot for the review Peter

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