tunefulhair.com Reviews 

376
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, describing it as soft, full, and natural-looking, often noting its longevity and minimal shedding. Many people appreciate the HD and thin lace, which blends easily and simplifies installation. The customer service team is frequently highlighted for being responsive, helpful, and providing excellent communication. However, some customers experienced significant delays with shipping and did not receive tracking information promptly. A few other people also felt that the product quality was not as advertised, with some receiving hair that felt synthetic or melted with heat, contrary to expectations.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the hair's quality, softness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the hair for being soft, full, true... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a strong intent to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as professional,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

I literally love my wig I bought it in April and I still have it and it’s full no bald spots in the frontal long as you wash it and take care of it. Shipping was fast and great response from the selle... See more

Rated 5 out of 5 stars

Love Tunefulhair! Wigs are always full, soft and curls last ALL DAY. Ships quickly and lace is thin. Love installing their wigs it feels like I’m doing my real hair. 13x6’s are my favs mainly because... See more


Company details

  1. Wig Shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(376)

317 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

“I recently got this wig and I’m actually really impressed. The hair is super soft and doesn’t tangle easily. It fits comfortably and the adjustable straps help a lot. The length and color were exactly what I expected, which I love. The only downside is a little shedding, but nothing too bad. Overall, I would definitely recommend it!”

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Best Hair

I love tuneful hair because they have a high quality wigs and the versatility of the wigs are immaculate. It is really a must buy.

17 March 2026
Unprompted review
Rated 2 out of 5 stars

I am still waiting for my order to be…

I am still waiting for my order to be shipped, I emailed asking if it wasn’t shipped to please refund me, I wish I read the reviews before I order smh.

13 March 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend.
I just checked your order,you placed the order on last Friday, but the shipping company doesn't work on weekends, so we uploaded your shipping information on Monday. Now your package is in transit, you can receive it within this week.So sorry for this inconvience. Over 80% orders of our store can be shipped out within 24 hours,if you need any help,please send us an email to support@tunefulhair.com or chat with us online.

Rated 5 out of 5 stars

I’m absolutely in love with this…

I’m absolutely in love with this 30-inch straight black wig! The length is stunning and gives such a sleek, dramatic look. The hair is incredibly soft and silky, with a natural shine that doesn’t look fake at all. It’s true to length and the straight texture stays smooth without tangling easily.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Tuneful hair is 10/10⭐️



I recently purchased the Ash Blonde Balayage Highlights Ombre 13x6 22 inch wig from Tuneful Hair and it was honestly a 10/10 experience. From the moment I received the wig( which was such a fast delivery; at least 2-5 days) I was impressed by the quality. The lace is amazing: very thin and natural looking, making it super easy to blend.

The length is completely accurate, which I really appreciate because sometimes wigs don’t match the advertised length, but this one definitely does. The hair itself is incredibly soft and smooth, with barely any tangling even after wearing it for hours. The color is also beautiful and exactly like the photos.

I also have to mention the customer service is truly top tier. The team was very helpful, responsive, and made the whole process easy and pleasant.

Overall, I’m extremely happy with my purchase and would definitely recommend Tuneful Hair to anyone looking for high-quality wigs. I’ll absolutely be buying from them again!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I needed a wig for my birthday

I needed a wig for my birthday, and I saw them advertising their wigs on Instagram. I clicked on it. I saw the quality I trusted it that It would be what I expected and it was five stars great birthday experience. What a good slay!!! What lace order now I currently have this weed installed!! DaNakedAuthor on Instagram…

3 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered my wig over a week ago and…

I ordered my wig over a week ago and still no confirmation number or wig!!! I’m getting married in 10 days & I need my wig asap!!! Won’t be ordering from here again!!!

1 March 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend.So sorry for this inconvience.
Most of our packages will be shipped out within 48 hours.I didn't find your order under this username. Could you please email us at support@tunefulhair.com?We will help you out ASAP.

Rated 1 out of 5 stars

Terrible shipping times

Terrible shipping times. My tracking number was generated 2 days ago and they still havent dispatched anything. It says 3-5 days delivery its been 3 already and no wig has been shipped. This is for my birthday wig I need my wig asap.

4 March 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend
So sorry for the inconvience.
We sent you 2 tracking numbers for the package, the latest shipping information is on the second tracking number, and I have sent you the tracking link through email.
Your package was shipped out 2 days ago, and it is on the way to your country.
I will inform our shipping agent to process your order first.
Hope you have a sweet happy birthday.

Rated 1 out of 5 stars

They dont even stand by their own product.

If a company won’t pay for return shipping for a defective, damaged product they sent you, that just proves they don’t even stand by their own product. I’m out $32 to ship it back and I don’t even trust that they are going to give me a refund. I wouldn’t risk buying from this company. It’s poor quality hair and their refund policy favors them and screws over the buyer. I think all of their good reviews are incentivized, given by “wig influencers” in exchange for free product. The fact that they have no bad reviews and all of the photo reviews look like instagram photos should have given me a clue. The wig they sent me is extremely over processed and feels like straw. Just touching it pieces of hair fall out because it’s just breaking apart because it’s so over-processed. That’s petty bad when straight from the factory with all the silicone they put on it and it still feels that bad! It’s also all ratty and snarled right out of the bag! A brand new wig shouldn’t look like it was used to play tug of war with a dog right out of the package. I wish I could attach photos. Major quality issue. Their return policy has no provision for quality issues either. They only have a policy for returns if you decide you don’t want it for “no reason” so they expect you to pay for return shipping! Even if it’s because they sent you a bad product! And they want me to label the return as a “gift” valued at less than $10 and said they will refuse the return if I don’t, so there will be zero protection for the value of the product for me if something happens during shipping.
Also, it’s a blend, not 100% human hair! This blonde wig is full of black “hairs” mixed in that are 100% plastic.

Answer to their ridiculous lie of a reply. Why is this the only blonde wig out of the 20+ I’ve purchased that is over processed and damaged? Answer: They are lying, counting on people being ignorant to how wigs are made. Blonde wigs shouldn’t be different in quality compared to other colors. This is because wig factories bleach ALL hair to 613 blonde, and then use textile dyes to dye the hair to the final desired color. They just throw all the hair in a big vat of bleach until it’s all the same 613 color. Because all hair is different and lightens differently. They would have to watch and monitor every single hair bundle individually to bring it to the desired color otherwise, which is obviously too time consuming and costly. So for them to say that a wig is dry because it is blonde is a lie. If that were the case all wigs would be dry because they all start out blonde. They want to assume their clients are ignorant about wigs and how they are made so they can lie to us. Another process is stripping part of the cuticle with acid so the hair doesn’t mat because it isn’t remy hair. This wig is like this because they either stripped too much cuticle, left it in the bleach bath too long, or both.

27 February 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend,we are so sorry that you don't like the wig.
The wig you chose is an ombre ash blonde wig, and the hair needs to be bleached into blonde, then we add color on.
Tuneful offers a 30-day no reason return policy,if you don't like the hair,we can help you process the return.We asked the return package to be marked as gifts is becase we don'y hope it be held by custom when it arrives and cuased extra fee .
We are truly sorry for that.
I will inform my colleague to check your email again and help you out ASAP.

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