Tumble Cat Reviews 137

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Absolute Rubbish, poor quality items. When they fail, crack or break, and they will, they offer you 50% refund or unachievable refund conditions that make returning an item expensive. They are aim... See more

Rated 1 out of 5 stars

NOT GOOD BUSINESS PRACTICE/ PRODUCT! SCAM! DO NOT BUY! I would give them no stars if I could. First, they say their product is US made with patents. If that is true, then why is their return address t... See more

Rated 1 out of 5 stars

I have never ever experienced such poor customer service. I received my iPhone case (£22) it was cheap Chinese crap, contacted tumblecat with in the hour for a full refund, 2 days offered me 10% off... See more

Rated 1 out of 5 stars

I ordered a product, payed through Paypal never received my product, acknowledgment, a tracking number, email confirmation... nothing. I'm waiting as I will open a case through Paypal shortly.... i... See more

Company details

Information provided by various external sources

TumbleCat is an online store that specializes in delightful gadgets and accessories that are sure to make your life simpler and easier and fun!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

137 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

NOT GOOD BUSINESS PRACTICE/ PRODUCT

NOT GOOD BUSINESS PRACTICE/ PRODUCT! SCAM! DO NOT BUY! I would give them no stars if I could. First, they say their product is US made with patents. If that is true, then why is their return address to China? And why do the product boxes have a China address on them? If these products are from China, how do I know what it is that I am using? I paid for 100% refund within 180 days and thy told me I had to return the product to China and it might cost me more than $20 for the return and they might not even get it back. They replied that they would give me a 30% refund. I questioned them about the refund since I paid extra for 100% refund in 180 days and they countered with a 40% refund. NOT A COMPANY TO TRUST.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

I was scammed too

I was scammed too. Bought a Palo de Rosa essential oil and was sent a counterfeit version, not the same name or branding. They also offered me a 15% discount, which I took, but after reading these reviews, wish I hadn’t!

23 September 2021
Unprompted review
Rated 1 out of 5 stars

Scammers - avoid!

This company goes under several names:

Resilient Media Pte. Ltd.

PinkieTomato

Tumblecat

In any case - STEER CLEAR!

I ordered a product and what was delivered was not the brand that I ordered (which I did for a specific reason). Instead they sent a product from some random Chinese company which did not contain the main active ingredient which drove my original purchase.

I had paid via PayPal so made a complaint and requested a refund there. They offered 30% and quoted T&Cs about you having to return the product. Frankly I can't be bothered with the faff to do that so I took the refund and will used the (inferior) product to what I had wanted. Or maybe I'll throw it out since it just annoys me that these people are allowed to "bait and switch" like this.

I wish I'd read the reviews beforehand. Lesson learned.

Avoid these scammers!

23 September 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a product, payed through Paypal...they took my money but never sent a confirmation...two weeks ago. I'm pretty sure that I have been scammed.

I ordered a product, payed through Paypal never received my product, acknowledgment, a tracking number, email confirmation... nothing.
I'm waiting as I will open a case through Paypal shortly.... it's on record with PayPal that they did not enter in merchant info so I'll probably get a refund through Paypal.
Absolute scam

22 September 2021
Unprompted review
Rated 1 out of 5 stars

I got burned.

I got burned.
The trail is vague with a scrappy pdf receipt, but I am sure I ordered a product on the basis that it was some scientist had worked hard to produce a pure ginseng oil it was on facebook and I stupidly took it at face value and paid for this overpriced product. More the fool me.
I got sent some liquid in a bottle from China with no English information or instructions. I very much do not trust this product for ANYTHING. Therefore this is absolutely no use to me. What a con.
They seem to be operating from a virtual office space in Reykyavik and running a drop-shipping operation of dubious products sent from China with deceptive advertising. Thankfully, I think Facebook has got rid of them. My bank said to give them 15 days to resolve the issue then they will claw back the money.

12 July 2021
Unprompted review
Rated 1 out of 5 stars

DON'T BUY FROM THIS COMPANY!!

DON'T BUY FROM THIS COMPANY!!! It's an international scam. I ordered a bottle of perfume oil instead I got some counterfeit bottle, not the same name, that warned on the packaging DO NOT PUT ON SKIN. How else does one use perfume? Then when I sent them pictures of what I did receive, they offered me a 15% discount partial refund and said I can keep the item. I said, no, I don't want this counterfeit oil, which appeared to be olive oil, no scent, no fragrace, then they offered me 40%, then 50%, when I refused they told me to return it to Malaysia, yet it was sent to me from Seattle, WA. I refused to be participant in their international scheme. I reported to PayPal and to my Bank, and now I'm warning everyone, DO NOT DO BUSINESS WITH THESE SCAM ARTISTS!

5 July 2021
Unprompted review
Rated 1 out of 5 stars

Ordered BoatLux™ Docking Camera

Ordered BoatLux™ Docking Camera. Does not work, only a still image every +10s instead of a real camera what you need for docking a boat. Delivery directly from China. No answer to emails about complaint.

29 April 2021
Unprompted review
Rated 1 out of 5 stars

i fell ffor a instagram ad for a gunpla…

i fell for a Instagram ad for a gunpla scoring tool . it wasnt what was in the video . tracking said it was coming from Compton , Ca . I'm in CA . 1 month and some change later i reached out to them and they gave me a diff tracking . the item arrived shortly after . i initiated a PayPal return . they said send it back for a refund . of course the return address is in Kuala Lumpur Malaysia . SO it cost me 13 bucks to send back a 20 dollar item . i didn't care . but i explained this to paypal they do this in hopes you wont return . this company is also Resilient Media Pte. Ltd.

18 March 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy from them

Do not buy from them. I ordered an item and have yet to receive it. When I reach out, they give me a ticket number and website to track my order but no tracking number. Every time I write to them I get the same generic response.
I just want my money back.

21 February 2021
Unprompted review
Rated 1 out of 5 stars

You break in my best friend and stole…

You break in my best friend and stole 36 dollar. She never did order anything from you!!!!!!! You are thief fraud!!!!!!! What's fook liar. She never did order online o m g. How hell u know her debit card nbr !!!!!!! THIEF THIEF!!!!!!!!

12 December 2020
Unprompted review
Rated 2 out of 5 stars

why everyboday say that this is a…

why everyboday say that this is a fraud? do they deliver the products?

5 December 2020
Unprompted review
Tumble Cat logo

Reply from Tumble Cat

I've just came across this post and I'd want to say sorry. If you're not satisfied - we aren't either!

Do reach out to hello@tumblecat.com, and let us know what's going on! This email is for the VERY HIGH PRIORITY cases such as yours! We'd love to find out what's going on, and solve this case for you ASAP!

Kathy

Tumblecat

Rated 1 out of 5 stars

FRAUD

FRAUD FRAUD FRAUD, PLEASE STAY AWAY FROM THEM!

THEY'LL NOT GONNA SEND YOU YOUR ORDER & WILL NEVER REFUND YOU.

5 June 2020
Unprompted review
Tumble Cat logo

Reply from Tumble Cat

We just recently came to know of the existence of this forum so we're super sorry for the ultra late reply!

Just wanted you to know that we hear you and we would like to deeply apologize for this. Rest assured that your concerns has been heard and we will factor this in our decisions going forward to further improve customer experience :)

A late sorry is better than none, nevertheless! We take your opinions to heart, and do let us know how can we make it up to you! Please dont hestitate to contact us at hello@tumblecat.com for any further inquiries!

Rated 1 out of 5 stars

Unreputable company

Unreputable company! Do not order from them! I am one of many who paid and never received the product I ordered, and they refused to refund or send me a replacement! Avoid these scamsters like the coronavirus!

16 May 2020
Unprompted review
Tumble Cat logo

Reply from Tumble Cat

hi nancy,

We just recently came to know of the existence of this forum so we're super sorry for the ultra late reply!

Just wanted you to know that we hear you and we would like to deeply apologize for this. Rest assured that your concerns has been heard and we will factor this in our decisions going forward to further improve customer experience :)

A late sorry is better than none, nevertheless! We take your opinions to heart, and do let us know how can we make it up to you! Please dont hestitate to contact us at hello@tumblecat.com for any further inquiries!

Rated 1 out of 5 stars

This company is a FRAUD

This company is a fraud, a robbery. It is not worth even for 1 star. I purchased an item from them and have never received it. I asked them to refund my money but they didnt do that either. I wish I would have known these reviews earlier. PLEASE STAY AWAY FROM THEM!

11 March 2020
Unprompted review
Tumble Cat logo

Reply from Tumble Cat

hi linh,

We just recently came to know of the existence of this forum so we're super sorry for the ultra late reply!

Just wanted you to know that we hear you and we would like to deeply apologize for this. Rest assured that your concerns has been heard and we will factor this in our decisions going forward to further improve customer experience :)

A late sorry is better than none, nevertheless! We take your opinions to heart, and do let us know how can we make it up to you! Please dont hestitate to contact us at hello@tumblecat.com for any further inquiries!

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