TUI Musement Reviews 207

Do not use any other Third Party to book tickets for Auschwitz and Birkenau.

I booked 4 tickets six months ago and a week before flying to Krakow TUI Musement cancelled them saying there were no English Guides. This was a lie.

In a panic at the last minute I was able to secure 4 tickets via the Auschwitz Museum's own website...but the tour was in French. We don't speak French but it was doable.

On the day there were many tours in English going on and there were many people who had tickets bought months ago cancelled last minute.

They simply earn interest on your money and cannot secure tickets for this event.

Canceled tour to Auschwitz evening before. Because short notice not possible to book other tour. Do not book here.

If I could give no stars in would, pick up time half 6 in the morning for a boat trip been stood there since 610 3 bloody hours with 3 kids and nothing and the only contact number they provide doesnt open till 10am absolutely ridiculous.

Promised promo code didn’t work.

Had to try to run 5 different cards. Your system is horrible. Tried the first one 4 times, then tried 3 others. All declined. Then tried the first one again and it ran

Finding the tour I wanted was easy to find and book. I appreciate the reviews because it helped me make a quality decision on what tour to purchase.

Scammers in short

We booked a hot air balloon ride in Antalya. Which was one of the worst experiences. I tried to reach out to the agent who booked it at our hotel . He never responded.

So I raised a complaint using their website, they just closed the request within 24 hours saying we did not hear from you in last 48 hours . ( the Experience itself wasnt 48 hours ago. It seems to be a scam company. Avoid them at all cost even if they are the last company around

Update : the scam continues
Now they are saying that as it wasnt booked online you need to reach local rep , even though I have the booking link . Add to that they have changed the person who booked me and the new person is saying only he can deal with it . Looks like well machined scam system here . Avoid them bunch of thieves working as a brand

Update 3rd April: TUI mentioned that it was force majeure in their reply . Proves the lie .

As there was NO TRACTOR , we all had to walk through the muddy fields, and cross ditches which makes it unsafe . So not only the local rep lied even the response is a lie . Further proves my initial review. They just proved that themselves

This company is a scam! They said they came to pick us up and that we were a no show. We waited over an hour and we were at the pick up spot early. I called and they said they were coming back to pick us up. They never showed up to the resort. I'm waiting to see if they will return my money. Find anyone else to book with!

Thieves stole my money!! a glitch in the booking system reset the proposed date and incorrectly booked the wrong dates. After calling customer services to explain, all they could suggest was buying the tickets again as they could not amend or cancel the tickets as per their policy!! In this day and age, to not be able to amend the dates especially with their system error is disgusting a just pure robbery of £51. DO NOT GO NEAR this company.

Very disappointing experience with Musement. I booked two tickets for Mosteiro dos Jerónimos (booking reference MUS14382305, €70) and selected 18 February 2026 during the booking process. However, the reservation was apparently issued for 19 February without any clear or prominent warning before payment. I only discovered the problem when I arrived at the venue.
The tickets were never used, yet the refund was refused. Clio Muse Tours confirmed they issued the tickets based on the information received from Musement, so the issue appears to come from the booking platform itself.
My main concern is the lack of transparency in the purchase flow and the poor handling of the complaint afterwards.

Easy to navigate

To followup up on my review about the mistake YOU made on the date for Van Gogh museum tickets. It is indeed written that they are not refundable. However by refusing to modify the date of the tickets you made them useless. Nice try !

Me and my partner booked through the tui app to go on a tour around niagra falls for his birthday. A couple days before, the tour changed slightly with an earlier pick up time. Absolutely fine to proceed. We made sure to be at what we had been told in 3 emails was the pick up point at a hotel (front street West entrance) from downtown Toronto. We spoke to numerous staff who all pointed us to the west entrance and so we waited. For an HOUR in in a polar vortex so extreme cold! Turns out, this was not the pick up point. We finally managed to contact someone who then advised the ACTUAL address of 100 front street West which is the HOTELS EAST ENTRANCE! Incredibly confusing. We had no contact as the supplier said they did not have a number but this should have been on tui to provide. I had emailed the address I had advising there was no coach at 8am but received no response.

We were then told the driver had waited
For 20 minutes we were at both entrances at 8:05 there was no coach, clearly we're being lied to and gaslit.

We trusted this experience as tui recommended it on their app, TBCL has washed their hands and are deliberately not listening clearly to not help. Totally and wildly unacceptable.

Not wanting to miss out, we were advised to get an uber and then speak with the supplier. The uber cost around £100!! All we want is some recompense for the additional cost incurred for the vague and confusing pick up point but instead they want to offer a £30 voucher which expires in less than a year which i find insulting. The customer service are not understanding our point and just keep saying the pick up point was emailed 3 times (not the address, the vague description of an entrance to a hotel with 3 entrances)

It puts in to question if we can trust tui and their judgement, it has nearly ruined our holiday and my partners birthday. Especially through stress and emotional turmoil.

We booked on a trip to ouarzazate from Marrakech but cancelled due to being told by the rep on site told us that it was 4 hrs there and back and you only 3 hours when you arrived ,so the trip was mostly travelling , the trip was advertised as 10 hrs when in fact it was more 15 with the stop on the way , it's a long day when there is no food or drinks included. Would not recommend this trip

I booked 2 tickets for the Reina Sofia Museum and I clicked on the date that I wanted to visit, on March 7th, 2026. When I went to pay, suddenly the 7th had changed to the 1st. It was too late for me to stop the system and the tickets were purchased. When I tried to change the date, there isn't anywhere in the website the "content form" to change the dates. You need to call UK in order to change the dates. I found an email not on the website but simply on internet and they told me that it was IMPOSSIBLE to change the dates. I will complain with the museum too so that they know that this company is a scam. How ridiculous that you cannot change a simple date!!! This is a scam for sure, thievery in internet!!!

Jan 23,
You just answered me, but you are not understanding that I am not searching for a refund, I simply want to change the date!!!!!! You are answering as if I wanted my money back, I want to only change the date from March 1 to March 7th.

Easy booking process. Tickets received as expected and always the best price.

Everything ok, but I would prefer by far to pay in EUR and NOT USD. This will incur exchange costs for me!

Booked Auschwitz-Birkenau Memorial and Museum guided tour from Krakow. We were contacted the day before stating 1.30am pickup, then 2.20am pick up. Couldn't get collected from the hotel, even though it was minus 5, and the booking sites state you can. Driver finally arrived late at 3.30am. We were freezing, even though wrapped up well. Arrived at Auschwitz , then had to wait in the queue to purchase tickets (4hours). Very misleading as you think by purchasing the tour, you have bought a ticket, but no! Also, if you get there late, expect all tours to be booked or only available at the end of the day (further waiting times or no entry at all). This impacted the day before and after, as pick up was so early. I would not recommend to book with Musement, and although I was offered a 10% discount on another booking, I don't feel this compensates in any way. The museum is free, do yourself a favour and just take the bus but book direct with museum at least a month in advance.

Times and prices are very confusing. Final price is different from what's shown on the search results, some of the times are not available after selecting, names have to be entered multiple times when booking multiple experiences without the options to copy from the main one.

Quick, clear and smooth booking process. Great one day safari with smooth transport, kind and knowledgeable staff. I would recommend this safari to all of my friends! We saw so many game.