Horrible experience. I ordered an XL in the Pink Rose Two Piece Set, and when it arrived, it didn’t fit at all. I immediately attempted to return it, but the return shipping costs from Los Angeles wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i never write reviews but after seeing all these bad reviews complaining about sizing and shipping, i thought i should give my input. i placed an order Sunday night for express shipping and got my pac... See more
Company replied
Their sizes are off, ordered so many tops in S, didn’t fit literally would not go past my head (bearing in mind I’m usually an S) cool, returned to order an M and it still was extremely small and tigh... See more
Company replied
I am from canada and don’t usually shop UK boutiques but was needing this for a trip. Didn’t know if it was going to come on time i messaged this brand on instagram and they seriously responded right... See more
Company replied
Company details
Written by the company
Welcome to TSHKA, your go-to destination for effortlessly chic and affordable fashion. We believe every woman deserves to look and feel fabulous without breaking the bank. Our collection focuses on bringing you a unique selection of items, ranging from trendy statement pieces to versatile wardrobe staples. Each piece is carefully curated to ensure it reflects the latest styles while providing comfort and confidence, making it easy for you to express your personal style and stand out in any crowd.
Contact info
TSHKA WAREHOUSE , United Kingdom
- care@tshka.com
- tshka.com
2.9
Average
47 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unanswered query
Simply because my query keeps getting unanswered.
Edit: like I mentioned in all 3 of my emails, I read your policy but how do I benefit exchange or store credit if I won’t shop here again? You can literally ban me from your business if it helps. This is my main query that keeps on getting unanswered!
10 June 2024
Unprompted review
Reply from TSHKA
Thank you for reaching out to us. We understand your frustration and apologize for any inconvenience caused by the delay in our responses.
Our policy regarding exchanges and store credits applies uniformly to all customers. While we appreciate your feedback and understand your concerns, we are unable to make exceptions to this policy. We hope you can understand that these guidelines are in place to ensure fairness and consistency for everyone.
wouldn’t recommend
still having all my emails ignored. i asked for a refund due to my item still not being delivered and i can’t get that. wouldn’t recommend this company. my emails have been polite and i’ve repeatedly asked for my money back and im still being refused this even though it’s illegal
12 June 2024
Unprompted review
Reply from TSHKA
Dear Valued Customer,
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you have experienced with your order and our communication.
We understand your concern about the delayed delivery and your request for a refund. Our goal is always to provide a timely and satisfactory resolution to such issues.
However, we must also address that our team has faced challenging interactions in this case. We value respectful communication and expect all interactions to remain professional and courteous. Our team is dedicated to assisting our customers, and we retain all correspondence to ensure we provide the best possible service.
Thank you for your understanding.
Quality of items is great and shipping…
Quality of items is great and shipping is super quick!🥰 loved my stuff
11 June 2024
Unprompted review
Reply from TSHKA
Thank you so much for your kind words! 😊 We're thrilled to hear that you loved your items and appreciated the quick shipping. Your satisfaction is our top priority. Enjoy your new stuff! 💖
Amazing service!!!
This company has been extremely helpful. They have fast replies when it comes to my enquiries or any problems that I had. They accidentally overcharged me and fixed the problem with a refund straight away! They are extremely friendly and have amazing customer service and support. I will be constantly ordering from here, I couldn’t ask for better service!!!
21 February 2024
Unprompted review
Reply from TSHKA
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our customer service team.
Our goal is to provide fast and effective support, and we're glad to hear that we could address your enquiries and resolve the overcharge issue quickly. Your kind words about our team's friendliness and dedication mean a lot to us.
We look forward to serving you again and appreciate your continued trust in our company.
I do not recommend at all.
I wouldn’t call it a scam as the item did come, however the quality is extremely thin, cheap and transparent which i wouldn’t recommend and you’re not allowed a refund which i don’t think is fair. I feel that you are denied a refund because they know that the quality of clothes is cheap which is unacceptable for the money that you pay. Overall i will not be buying from here again and i would 100% not recommend.
31 July 2023
Unprompted review
Reply from TSHKA
Dear Sue,
Thank you for sharing your feedback with us. We sincerely apologize for the disappointment caused by the quality of the item you received. Your satisfaction is our top priority, and we take your concerns seriously.
We understand your frustration regarding the refund policy, and we would like to assure you that we are continuously working to improve our products and services. We will review your feedback to see how we can make the shopping experience better for all our customers.
If there's anything specific we can assist you with or if you have any other questions, please don't hesitate to reach out to our customer support team. We truly appreciate your business and hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
Sincerely, Customer Support Team.
AVOID! DO NOT BUY FROM HERE
Quality of clothes is just as bad as their customer service. Thin, transparent clothing and when you complain you get the ‘hey doll’ response. Don’t call me doll, I’m not a child.
Would not recommend them to anyone. Shein, boohoo and PLT would serve you waaaay better with better quality clothing.
Tshka is a rip off and I have no idea how she has had her business running for this long. Absolute scam. Rubbish clothes too.
29 July 2023
Unprompted review
Reply from TSHKA
Dear Leah,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced with the quality of our clothing and the customer service interaction. Your comments are valuable to us, and we strive to improve our products and services based on customer input.
Regarding the use of the term "doll," we understand your concern, and we apologize for any unintended offense caused. We will take this into consideration moving forward to ensure our communication is respectful and professional.
We also appreciate your suggestions for other online retailers, and we always encourage customers to explore various options that suit their preferences.
Once again, we apologize for any inconvenience caused and appreciate your honesty. If there's anything specific you'd like us to address or any further assistance you need, please don't hesitate to reach out.
Thank you for your understanding and allowing us the opportunity to improve.
Best regards,
TSHKA
ITS A BIG FAT NO
Hey there, let me tell you about my horrendous experience with TSHKA, the so-called "clothing brand." I recently purchased an item from them, hoping to upgrade my wardrobe, but boy, was that a mistake! I tried to exchange it for a smaller size, but their customer service left me fuming.
First of all, let me paint a picture of the staff's attitude: rude, disrespectful, and just downright unhelpful. When I explained that I needed a smaller size, they looked at me like I was speaking a different language. It's as if they had zero comprehension skills or empathy for their customers. Is it too much to ask for a little bit of courtesy?
But the worst part was their refusal to accept the exchange. Are you kidding me, TSHKA? I understand that some stores have policies, but come on! The clothing industry is all about finding the perfect fit, and if your brand can't accommodate that, then what's the point? It's not like I was asking for a refund or a bag of gold. All I wanted was a size that actually fit me!
Instead of acknowledging my concerns, they insisted that it was my fault for not checking the size chart. Excuse me, but isn't it the responsibility of the brand to ensure accurate sizing? Why should I be punished for your incompetence? I've dealt with plenty of clothing brands before, and none of them have been as unaccommodating as TSHKA.
To top it all off, their unprofessional behavior was enough to make me swear off ever shopping with them again. Customer service is supposed to be about building relationships, not tearing them down. I wouldn't wish this experience on my worst enemy.
So, let this be a warning to all potential TSHKA customers out there: don't waste your time or money on this brand. Their staff lacks basic manners, their sizing is inconsistent, and their refusal to accept exchanges is simply unacceptable. Save yourself the headache and find a brand that actually cares about its customers. TSHKA, you've lost a customer for life.
28 June 2023
Unprompted review
Reply from TSHKA
Hey doll, we can see that this review was left by the same customer as you did threaten us that you will be leaving bad reviews on our page and as the issue is the exact same issue reported to us by "Nicole Richards" and "Tenisha Brown" below, here is the same response doll.
Thank you for reaching out to us and expressing your concerns. We appreciate your feedback and would like to address the situation regarding your return/exchange.
We understand that you may be disappointed that you missed the return time frame outlined in our business policy. Our return policy is designed to ensure a fair and consistent experience for all our customers, and we strive to communicate it clearly to avoid any confusion.
We apologize if there was any misunderstanding regarding the return period. However, it is essential for us to adhere to our policies in order to maintain the integrity of our business and treat all customers equally. We kindly request you to review the policy on our website, as it provides detailed information on our return guidelines.
Although we are unable to make an exception in this specific case, we value your satisfaction as a customer. We would be more than happy to assist you with any other inquiries or provide guidance on how to maximize the product's utility.
If you have any further questions or concerns, please do not hesitate to contact us directly. We are committed to providing the best customer service possible and look forward to assisting you in any way we can.
ITS A SCAM
ITS A SCAM! The customer service of the company is awful. If you want a refund or exchange they will not allow it. They will probably reply will some lie saying hi doll etc. the reply is rubbish with an no suitable response. DO NOT ORDER!!
3 July 2023
Unprompted review
Reply from TSHKA
Thank you for reaching out to us and expressing your concerns. We appreciate your feedback and would like to address the situation regarding your return/exchange.
We understand that you may be disappointed that you missed the return time frame outlined in our business policy. Our return policy is designed to ensure a fair and consistent experience for all our customers, and we strive to communicate it clearly to avoid any confusion.
We apologize if there was any misunderstanding regarding the return period. However, it is essential for us to adhere to our policies in order to maintain the integrity of our business and treat all customers equally. We kindly request you to review the policy on our website, as it provides detailed information on our return guidelines.
Although we are unable to make an exception in this specific case, we value your satisfaction as a customer. We would be more than happy to assist you with any other inquiries or provide guidance on how to maximize the product's utility.
If you have any further questions or concerns, please do not hesitate to contact us directly. We are committed to providing the best customer service possible and look forward to assisting you in any way we can.
It’s a scam
It’s a scam! I did not receive my order and they blamed the DPD, and the DPD informed that my order does not exist.
26 June 2023
Unprompted review
Reply from TSHKA
Hey doll,
This is a very confusing claim as we have just emailed you about your order, which you replied “thank you for your help?”
Your order does exist as there cannot be a tracking number generated if this was not the case.
Order evidence:
Your DPD tracking number: 15976860679769
Your DPD consignment number: 6860679769
Shipment date: 19th June 2023
The last order update was the 26th of June at 22:30pm, your order is in Portugal undergoing customs clearance.
If anyone including yourself would like a screenshot evidence of this please email our customer service team at - sales@tshka.com
We do not appreciate people coming on here lying and claiming our business is a scam when customers simply do not want to track their own orders.
Rude customer service!!
Their customer service is extremely poor. I only ordered from here again as I was issued a credit note from my order which was clearly faulty or just poorly made. I am a size 8-10 and the dress that I purchased fit perfectly, around my thigh!! Not both of my thighs, ONE of them, the dress could fit a 6 year old maybe, not a grown adult. I sent photos of the item to complain and the response I recieved was, 'The item is not faulty, it simply does not fit you' The most unprofessional response I have ever recieved. To top it off, I emailed again to double check their return address for items I bought with my credit note and I didn't receive a response for A WHOLE WEEK. I sent them a DM on instagram and I was told told I was automatically muted because I was SPAMMING their inbox when I complained about my first order and in future I should only send ONE email! Spamming? I sent three emails one after the other with photos of the item and I recieved a response. But months later I am muted. Even then, I was an unhappy customer and I sent evidence and recieved a rude response. This should not warrant me being 'automatically muted' I just want my money back I do not want to deal with this company again!
EDIT: in response to their response: I'm confused...You did not 'explain' anything to me. You sent me your return and refund policy when I complained, you made no comments in regards to exchanging the item, in fact you didn't comment on the item at all which forced me to send another photo. I'm sorry but a piece of clothing that is classed as small that is big enough to fit around my thigh with zero stretch is clearly faulty. I sent you two photographical evidence to support my complaint. In addition to this, I sent a picture of myself in other clothing after you made the comment that it simply did not fit me as if I was on the larger or thicker size (which there is nothing wrong with) but, the purpose of the photo was to show you how slim I was and that your item was poorly made/faulty.
Another edit:
You do realise I have the emails to prove that you are lying? I don’t understand why you just can’t be honest and apologise. I complained about the item from my first email, what are you talking about? I didn’t want to email you to say the item is too small for me if that was the case, I would have understood why you sent me the returns policy, I complained about the fitting of the item from the jump. I sent a photo in that first email, and you said nothing about it, you sent me your returns policy, I then proceeded to question if you even read the email that I sent you because you said absolutely nothing about the photo or anything I mentioned in the email. . Please stop lying and saying you suggested I got a larger size, no you didn’t. Which email did you say this please? Please give me the time and date stamp. Please do. The fact that you are lying is actually shameful. Saying “the item is not faulty it simply does not fit you” is not suggesting that I get a larger size. That would have been the professional thing to do.
11 May 2023
Unprompted review
Reply from TSHKA
Hey doll,
We are sorry you feel this way, However as we stated before a dress simply not fitting is not a dress being faulty. All you simply needed to do was ask for an exchange as you ordered a small in the dress, the next sizes up were a medium or a large. We explained this and then you continued to keep sending unwarranted images of yourself to our inbox of you in different clothing, which we did not understand the reasoning for. As with other companies or emails in general if you keep sending multiple messages your emails will be deemed as spam and once an email is in your spam folder you do not receive a notification as the email provider automatically does not send you notifications.
We are sorry you feel this way but again your issue could have been resolved simply, your dress does not fit simply ask for a bigger size and we would have been more than happy to send it out to you.
Thank you for taking the time out of your day to review our business, we how you have a great day.
Kind regards
TSHKA
EDIT:
Hey doll,
You were sent the return instructions to proceed with a return as you stated that the item was too small so the customer service team forwarded you the return instructions. You then proceeded to complain about the exact same item and Size being too small which we then suggested for you to get a larger size via exchange. You then proceeded to send us photos of yourself complaining about the same item and the same size still being too small (instead of sending the item back to us). There is no where for us to go after that, you stated there was an issue, we gave you two was to resolved it but yet you were still complaining which we do not understand. If someone is a size 8 and orders a size 4 it will not fit them, like many of our customers if you buy an item and it does not fit you can simply ask for an exchange.
Kind regards
TSHKA
Amazing Brand 10/10!
I am from canada and don’t usually shop UK boutiques but was needing this for a trip. Didn’t know if it was going to come on time i messaged this brand on instagram and they seriously responded right away! with express my item came sooo quickly! the quality is amazing!!! customer service 10/10 will be shopping here continuously!
6 April 2023
Unprompted review
Reply from TSHKA
thank you girly for taking time out of your day to review our brand xx
This is the worst company that I have…
This is the worst company that I have ever dealt with. The item didn't arrive on time- 14 days late despite paying for next day delivery. The item was very poor quality. They actually refused a return for a refund. The customer service beggars belief- rude, aggressive and defensive. Now they are not responding. Of note, the glowing reviews of this company are mostly submitted by people with very few reviews under their belt.
3 March 2023
Unprompted review
Reply from TSHKA
Hey doll!
We have never in 2 years ever heard of a customer that it has taken 2 weeks to receive a next day delivery item. Royal Mail aswell as our company are always on time with their next day delivery orders, that’s the main reason we use Royal Mail as they are very reliable. As stated in our return policy, we accept returns and exchanges 7 days after delivery date on royal mail. If your item was denied by our customer service team then it would have been because your order exceeded the policy time frame, very simple.
In regards to the lovely customers that take their time out to leave reviews on our page. Yes they may have 1 or 2 reviews, but that goes to show how AMAZING our customer service is that people who do not normally review companies have taken the time out to review our company because they were so happy with our service and their product. The amount of reviews you have actually shows how you may make it a mission of yours to purposefully leave terrible false reviews on companies sites to try and take them down. Our customer service team would have most definitely responded to you about your issue, we do not make it a mission to go back and fourth with customers once the issue is deemed as resolved on our end.
Kind regards
TSHKA
Responded so quickly to all my…
Responded so quickly to all my enquiries, no slow responses whats so ever which I loved and they were genuinely kind and understanding! My dress arrived on time and I couldn’t have been happier and was absolutely beautiful
18 April 2023
Unprompted review
Reply from TSHKA
Thank you girly for taking your time out to review our brand xx
Advised the store I’m too tall for…
Advised the store I’m too tall for their clothes so a credit note would be useless to me. No alternative offered, really unhelpful customer service.
Will not be recommending to anyone.
In shock at this response, use my height as an excuse? Are you having a laugh or are you guys just brain dead with your responses??? I said you guys do not have any CLOTHES that would fit me as I only wanted to purchase CLOTHES. You have two awful bags listed on your website as I already looked prior to me contacting. This company will not go far at all, you seem to like to argue and have a hostile response with any customers that complain on these reviews, no wonder your Instagram comments are turned off!
The worst customer service I have ever experienced and now the point stands more with this abysmal reply. Good luck!
15 April 2023
Unprompted review
Reply from TSHKA
Hey doll!
We have spoken to you and you stated that due to your Height you cannot fit any of our clothes. We do sell a lot more items than just bottoms, we have dresses, tops, bikinis, bags, all pieces of clothing where height is not a factor. In-line with our policy you were offered an exchange or a credit note, and we explained that the credit note lasts for 1 year and within that year there will definitely be more than 20- 30 new items added to our site which you could choose from. We are sorry you did not have a good experience but we would advise you to not use your height as an excuse to not try different styles and different items. As we stated before you do not need to be quote on quote “short” to use a hand bag, that which we sell.
Kind regards
TSHKA
An amazing and well presented business…
An amazing and well presented business which has an amazing website and amazing products! You have a shopper for life.
1 April 2023
Unprompted review
Reply from TSHKA
Thank you so much for your glowing review! We are thrilled to hear that you enjoyed our website and products.
Your kind words and support mean the world to us. We look forward to serving you for many years to come and are delighted to have you as a lifelong shopper.
Thank you again for your wonderful feedback!
Reply from TSHKA
Thank you so much for your fantastic review! We're thrilled to hear that you love our brand and our clothing pieces.
Your support and kind words mean a lot to us. We're committed to bringing you more great pieces that you'll love.
Thank you again for your feedback!
I loved the pieces I’ve ordered
I loved the pieces I’ve ordered! Came on time and customer service with so good ! Will definitely be coming here again
21 March 2023
Unprompted review
Reply from TSHKA
Thank you for your wonderful review! We're delighted to hear that you loved the pieces you ordered and that they arrived on time. It's great to know that you had a positive experience with our customer service as well.
We look forward to welcoming you back again soon. Thank you for your continued support!
Had issues with my order and the…
Had issues with my order and the customer service was terrible, no help whatsoever and completely disregarded my complaint and just reinforced their policies which I clearly had read before purchasing, if their own products aren’t up to par why can’t they take responsibility and try to help without being so rude and dismissive. Oh well, lesson learnt first and last time I will be ordering from here. Thanks for nothing, birthday ruined
23 March 2023
Unprompted review
Reply from TSHKA
Hey doll,
Thank you for taking the time out to leave a review on our page. We are aware that you are not happy with our policy and in our emails to you we have given you the option to return the item for an exchange so you at least have an item for your birthday which you have refused. All customers are held to the same policies which are available to view on our site, which you have stated that you have read prior to purchasing from our site which indicates you were happy with the policies as you would not have went through with the purchase in the first place. Our policies are available for customers to read prior to purchasing items and if you are not happy with the policies we would ask customers to politely not to order from the site, instead of ordering then aggressively messaging the company to change our policies to suit your personal needs.
Again thank you for taking the time to review our amazing business. Kind regards TSHKA
This brand is everything and more
This brand is everything and more! I ordered for the first time and it came so quickly, an amazing item that isn't like any other brand. I can't wait for my future pieces to arrive! Hope this brand goesss crazyyyy! Xx
23 March 2023
Unprompted review
Reply from TSHKA
Thank you so much for this review Chloe we are so happy you loved your item! xx
Amazing service
Amazing service! I ordered one of the dresses for my Mrs last minute & it came on time!
She was very happy with it, the quality was top tier she said.
Love the brand, highly recommend.
21 March 2023
Unprompted review
Reply from TSHKA
Thank you so much for taking the time to review our company! xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.