TSB Reviews 

What a wasted morning and inconvenience from TSB who said they would phone me on my landline after a mobile call from their fraud dept, the phone rang and then went dead so you guessed it we had to phone them instead to sort out their mess.
I'm 92 and my son had to waste his and my time to sort it out with their Agent who was on the defensive all the time with her attitude and seemed to love repeating the line '' Have I said that ?'' "Have i said that ?''Over the telephone. The first payment went out with no trouble at all so it was obviously passed as it went direct to another account in my name but the second payment was blocked for no reason at all even though it was well below the daily limit.
They can make all the excuses they like but the bottom line is i suspect that TSB hate it when you try to withdraw money from your zero percent interest current account by putting unnecessary blocks on the funds leaving to another provider so they can hold onto your money for as long as possible.

We had an appointment today at the Stowmarket branch with Muskan and were extremely impressed with the whole experience. We were made to feel very welcome, received all the necessary information and left TSB feeling happy and with more money in our pockets from higher interest rates. Thank you Muskan and TSB.

Unacceptably slow customer support. On several occasions it has taken more than an hour, waiting in the queue, to talk to their fraud department to unblock a blocked card; the card having been blocked (seemingly randomly) on what should have been a trivial payment.

I went to Enfield TSB this morning. I was approached by Carol who asked me if she could assist me at the ATM machine .
I have never experienced such excellent customer service - Thank you Carol and I hope you stay at Enfield

Antonia Cameron toll Edinburgh
What a wonderful member of the Cameron toll team..always happy to help with 5star
Toni. Always friendly and excellent with helpful with any issues I've has lovely friendly and efficient..6star Toni..

I reported fraud on my account on the 20th September. It’s the 31st of October and I am still having to contact people to prove my case.
TSB decided to reverse my refund, I emailed their fraud investigation team with evidence that I wasn’t the one who made the transaction.
I now keep getting the same message from them asking for “more evidence” that’s I do not have. I keep telling them I do not have that evidence but they are clearly not reading my emails.
The responses I am getting from them are automated and according to customer service I cannot speak to someone from the fraud investigation team via phone.

I have been with TSB for years but I am appalled by the lack of support, communication and understanding from them over the last month.
I will no longer be banking with them and I would advise everyone else to look elsewhere for a bank.

Great customer experience in the High Wycombe branch this morning, the manager Bhanini was absolutely brilliant, thanks so much!

I just opened a spend and save account with TSB. It was very easy to do and seems to be a useful account.

telephoned with problems and was told not to make any payments for 3 months get into debt and call back

Lovely staff in their Blackpool branch . Very helpful & polite and their tsb app is easy to use and to keep track of my daily spending

Payments often don't go through, and when I try to make them again, they charge my account twice. It's difficult to get the money back due to poor customer service.

A few years ago when I moved, TSB were brilliant. They arranged a second mortgage to run along my first one with them. This was arrranged over the phone. Customer services counter services were brilliant many years later.when the first half of the mortgage final payment was made. The staff in Milton Keynes were excellent. I just hope the branch stays open. The positive energy attitude, can do approach is brilliant. This entry relates to last year. Only got tome to do a review now. Well deserved. It happened about June 2025.

This is the company I bank with and I always have £0.00 in my account. My bank balance at the moment is £0.00 I've asked for an overdraft a few times and I've always been declined not even £10 when the transfers go through my account over £10000 a month. There is a terrible automated answering machine they try to get my security number and the won't recall fraudulent payments.

Trying to deposit a cheque on the banking app is so annoying. It takes the photo then freezes. There is no option to go back so have to start over again. Lost count how many times unsuccessfully tried.

I had an appointment recently with the Motherwell Branch regarding advice about savings. I would like to thank Nicky for her patience, professionalism and good advice. That is why I would always recommend face to face.

I had a great experience with the service of a staff from TSB Harrow Brunch. Her name is Anitha and she had the best professional customer service regarding my bank account. I need to mention that in all my experiences with the TSB Harrow Brunch all the staff worked in a great and professional way, giving the best customer service.

It was all simple to understand the steps of each part. Everything was clear and easy so is was a great experience.

I went to the TSB in Wantage Oxfordshire with an issue and spoke to Caron Altendorff.
She was the most helpful staff member. She did everything to assist me with my issue. It invloved her phoning other members of staff and no matter how long it took she just kept smiling and being helpful.
She is one of the most helpful bank staff people that I have dealt with.

⭐ Very poor customer service

I am extremely disappointed with the service at TSB in Shawlands, Glasgow. Every time I visit, I feel as though the staff are doing me a favour rather than simply doing their job. The attitude is dismissive and unprofessional, and the customer service is consistently poor.

I bank elsewhere too, and the difference is incredible. Customers deserve to be treated with courtesy, respect and professionalism, not made to feel like an inconvenience.

TSB seriously needs to improve its customer service at this branch.

it is always pleasant when I come in brunch and lateef dania is on site. he goes above and beyond to always deliver exceptional customer service