Anna, answered my email promptly, left me no doubt my subscription would be put on hold for almost 6 months. I have more Ceylon cinnamon than I’ll use daily as my supplement and with my cooking. It... See more
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Very quick response to my email
My experience with your customer service rep, Anna, was great! I had no problems communicating with her. She was prompt and efficient in handling my issue. I can't say the same for your company. Pr... See more
I ordered their product and was pleased to have received it, It was a special offer buy one get one free; but the company combined the two into one; but on the product renewal - the number of product... See more
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Had a minor problem and it was…
Had a minor problem and it was corrected to my satisfaction! Rare these days!
Anna
Anna, answered my email promptly, left me no doubt my subscription would be put on hold for almost 6 months. I have more Ceylon cinnamon than I’ll use daily as my supplement and with my cooking.
It was quick response.
Gem was extremely helpful and resolved…
Gem was extremely helpful and resolved my question and request promptly
Now THAT’S Customer Service!
Veronica was very prompt and professional resolving my issue. Clone Veronica!
Emphasis on the Customer
Customer service was flawless in suggesting options in a respectful and professional way.
It's one thing to have a great product. It's quite another to have a great team as the face of the product.
Veronica was very helpful in addressing…
Veronica was very helpful in addressing my concerns.
I ordered their product and was pleased…
I ordered their product and was pleased to have received it, It was a special offer buy one get one free; but the company combined the two into one; but on the product renewal - the number of products order was two. This is not what I expected and my bank stopped the transaction. I contacted LivingRoot Organic Ceylon Cinnamon Powder and they emailed that the issue had been resolved.
Arlyn responded quickly and…
Arlyn responded quickly and professionally to my request to change the frequency of my recurring order. Thanks, Arlyn!
They were very helpful to resolve the…
They were very helpful to resolve the problem I had.
Anna was quick at responding to my…
Anna was quick at responding to my e-mails. She explained how my subscription works and told me when my order was shipped.
Veronica was very quick with a response…
Veronica was very quick with a response to my request. She gave me options and followed through with what I decided.
Prompt reply
Prompt reply. I am satisfied with the outcome of this situation. I will order from these folks again.
I have never had a problem resolved so…
I have never had a problem resolved so quickly and efficiently. I really appreciate that. Veronica was excellent … give her a raise!!!
Any inquiry I had were promptly…
Any inquiry I had were promptly addressed. Anna was a great resource and truly appreciated all her help.
Arlyn was able to cancel my order very…
Arlyn was able to cancel my order very quickly. I would like to recommend your company change its packaging to make it much larger for people to read and give a little more detail on the recommended dosage amount and best time to take it.
Excellent communication
Although there was a problem with the international supplier, this company was very quick to respond to any questions in regard to the order.
I had a problem with my order and Anna…
I had a problem with my order and Anna solved it - swiftly, efficiently and with understanding. Couldn’t ask for anything better - thank you!
Customer Service, Shipping and Communications
My experience with your customer service rep, Anna, was great! I had no problems communicating with her. She was prompt and efficient in handling my issue. I can't say the same for your company. Product was only shipped after I questioned why I was charged but had received nothing. Then I got a notice that more product was shipped from China and was charged again. Communications and shipping issues are a problem in your company. I will be careful never to order from you again.
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