Fi Reviews 

459
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, most reviewers were somewhat happy with their experience overall. Pet owners find the location tracking tools very convenient for keeping an eye on their dogs during walks and outdoor adventures. Many consumers also appreciate the detailed health and activity metrics that help monitor their pets' daily wellness. However, some customers also noted persistent issues with GPS accuracy and slow response times during emergencies. Others mentioned that customer service is frequently unhelpful when trying to resolve technical problems or request refunds. People additionally reported that the battery life sometimes falls short of expectations and app connectivity can be unreliable.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many highlighting reliable GPS tracking... See more

User experience

Clients share ambiguous opinions on user_experience, reflecting both frustration and appreciation. While many... See more

Quality

People report ambiguous experiences with quality, revealing a deep divide among consumers. While many... See more

Application

Reviewers share mixed feedback about the app. Some customers find it extremely easy to use, highlighting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions on the support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The GPS is slow I can be 10 miles down the road before it ever registers he's left home battery goes dead within a few days I have to charge about twice a week. I can look at the phone and it will sho... See more

Rated 3 out of 5 stars

The walking track information shown is very seldom accurate. Sometimes it is WILDLY INACCURATE! I've spent hours documenting the problems and sending screenshots, verbal descriptions, etc. in to Fi... See more

Rated 3 out of 5 stars

I love the tracking, but I think the fee is too high and they have no way of disabling the social media stuff which I hate. Also, they make App changes and the don’t work. The current app version... See more

Rated 4 out of 5 stars

The community aspect is great. The step tracking can be misleading if your dog plays a lot because the pedometer mistakes head movement as steps. The GPS isn’t super accurate. Not sure yet if I’ll con... See more


Company details

Information provided by various external sources

The next generation of smart dog collars: 3 months battery life, location and activity tracking and the world’s first collar on LTE.


Contact info

3.4

Average

TrustScore 3.5 out of 5

459 reviews

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3.4

All reviews

(459)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

Get this for your dog!

I love Fi. It was super easy to set up and is super easy to use. Not only does it track where your dog is but it also gives you real-time stats on their movement, sleep, eating, drinking, barking, and licking. Plus it is portable! We recently went on a 10-day road trip and took the base unit with us. Super easy to set up in each hotel on their WiFi or using my phone as a hot spot. Love it!!

1 August 2025
Rated 5 out of 5 stars

Every dog should have one!

The support staff is great and the one time I did have to call them, I felt heard and understood at the close of the call.
I love the peace of mind the collar provides for my girl, whether she's in care of a dog walker or at home. I really like the ability to set the property lines and receive notifications as soon as she's left the security zone. It's also nice to track her exercise and compare to others.
I am so glad I purchased the collar. Thank you !

30 November 2024
Rated 5 out of 5 stars

Puppy love

I absolutely love the FI system. I’m blessed with a very good and calm husky but every now and then he decides he wants to go for a walk without anyone else there and that just won’t do.TheFI collar has saved him several times by giving us the direct location where he is so we can get him I couldn’t ask for any more than that. ❤️

10 October 2025
Rated 5 out of 5 stars

Love the Fi

Love the Fi! Only thing I would like is that somehow the notifications could be customized and the community notifications didn't disappear when I have many and check one - it makes it difficult to check out all the posts in Mattie's community.

10 October 2025
Rated 4 out of 5 stars

I have enjoyed watching the progress of…

I have enjoyed watching the progress of my overactive puppy. I now have numbers to show when I discuss his energy level with my coworkers. I do hate that I was given three of the bigger devices for such small dogs when the smaller ones were the same price.

10 October 2025
Rated 5 out of 5 stars

Why We Love Lilo’s Fi Collar

Lilo’s Fi collar gives us peace of mind. Whether she’s chasing her frisbee or curled up at home, we always know where she is. The GPS tracking is reliable, the battery lasts for weeks, and it’s tough enough for beach days and muddy trails.

We also adore the activity and sleep tracking. It’s like watching her wellness story unfold. The app is simple, and checking in on her adventures has become part of our daily rhythm.

It’s not just a collar, it’s a quiet companion in every chapter of her journey.

Thank you Fi!

10 October 2025
Rated 5 out of 5 stars

Everyone Needs a Fi

The Fi product is a great product and so easy to set up and use. The battery really lasts a long time. I almost forget it has to be charged. I had a friend who's dog walked away and he was gone for about an hour. They live in an area with coyotes and hawks/eagles and he is a small dog. They eventually found him in a little ditch across from their house. All I could think is if they had Fi, they wouldn't have needed to worry as much.

10 October 2025
Rated 5 out of 5 stars

Bottom line it's peace of mind as long…

Bottom line it's peace of mind as long as it is charged I am comfortable. I've done a few tests with it and worked as promised. I would like the other part to be more social and easier to use because you end up making friends with others and it would be nice to be able to meet local people that have the same collars and chat. The quality is very good he my dog is really rough and does rough it up with the other dog but he's never taken it off he's never lost his collar.

10 October 2024
Rated 5 out of 5 stars

Great device! Invest in another collar that fits it

I really enjoy Fi! We have had no problems with the functionality and usage of the app. It seems to track everything very well and provide great insights. The battery life is awesome! The only downside is the collar that comes with the device does capture and hold dirt. While it is a strong collar, it is not a material that is easy to clean so I would not recommend keeping it for long if your dog is active outside. Luckily, they partner with lots of brands to make collars that support the device (they are just pricey!).

10 October 2025
Rated 5 out of 5 stars

I was skeptical about buying a GPS…

I was skeptical about buying a GPS collar for my newest rescue, but I really like it. Not only does it provide peace of mind if my golden were to get loose, but it is a great tool to help me measure how far we are walking. She needs to lose a few pounds to get to a healthy weight and her GPS tells me whether we are meeting our daily walking goals.

10 October 2025
Rated 5 out of 5 stars

I was skeptical but we love and are so…

I was skeptical but we love and are so grateful for our Fi collar! Almost immediately, we were motivated to get his step count up, and when we traveled abroad, it was an easy way to check on if his allergies were flaring (scratching) or if he was upset enough to stage a hunger strike (he was 😭). The only complaint I have is that there aren’t enough designs (a lot of the third party websites crash so we bought extra collars only from Fi). I truly think this will help our pup live a longer, healthier, happier life.

10 October 2025
Rated 5 out of 5 stars

My dog was recently very sick and…

My dog was recently very sick and almost didn't make it , he still struggles with his health so it's nice to see his progress everyday wether is his steps we are watching for but super helpful with activity level and his intake of food and water .

10 October 2025

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