SPARTAN™ Reviews 

5,526
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,348 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their interactions. Customers frequently praise the dedicated staff and support team for delivering exceptionally fast, polite, and effective assistance regarding their purchases and subscriptions. Consumers genuinely appreciate the rapid response times and smooth resolutions provided by agents whenever they need help modifying their active orders. However, some reviewers were not happy with customer support, noting that multiple follow-up emails were completely ignored without any meaningful resolution provided. A few other people also felt that the items did not work as expected and raised serious concerns about unexpected automated subscription charges.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team as professional,... See more

Customer service

Users describe positive interactions with customer service, often praising prompt responses and helpful staff... See more

Product

Clients share ambiguous opinions on product as reviewers express vastly contrasting experiences with the... See more

Response time

Customers had positive experiences with response time, frequently praising the rapid support and quick email... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising responsive support agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't say enough good things about Spartan. No complaints. They offer quality products. I recently placed my third or fourth order. I made a mistake on the order form, MY mistake, and contacted... See more

Rated 5 out of 5 stars

As a regular customer who buys products from this company, SPARTAN . I highly commend the work of Marinella. They provide exceptional assistance every time I interact with them. They are professional... See more

Rated 5 out of 5 stars

After stumbling for two weeks of different portals I was able to resolve an overstock of one SKU .Tried and tried numerous ways to resolve until finally the Spartan team understood what was g... See more

Rated 5 out of 5 stars

Cecille and Patrick were both very responsive as customer / client support for my request to cancel my subscription. I just needed to wait for few days for their web design to reflect my choice, as p... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,526)

3,252 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service!

I dealt with Veronica, Joan and Patrick and all of them were very helpful and very quick to respond. They were able to skip my subscription for this shipment and refund me the money until I'm ready for it. I very much appreciate their efforts and plan to continue using Spartan!

29 July 2026
Unprompted review
Rated 1 out of 5 stars

I just filed a formal complaint and…

I just filed a formal complaint and dispute with my Credit Card Company / Bank. I have waited 10 business days and still no refund to my account.
Very disappointed... !

28 July 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for sharing your feedback. We're sorry to hear that this has been a frustrating experience.

We understand your concern regarding the status of your dispute. Once a chargeback has been initiated, the investigation and any provisional or final credit are handled by your credit card issuer or bank, and the timeframe can vary depending on their process.

If you have any questions about your order or would like us to review your case from our side, please contact our team at support@try-spartan.com with your order details. We'll be happy to look into it and provide any information we can.

We appreciate your feedback and hope to have the opportunity to assist you.

Rated 5 out of 5 stars

When I ordered my Spartan products…

When I ordered my Spartan products unfortunately an extra bottle of shampoo was included which I did not need since I ordered the 3 pack of shampoo. I went to the Spartan website and explained my problem received a prompt response. I worked with Marinella and Cecille who corrected my concern canceling the extra bottle and issuing a credit back to my account. Thank you Marinella and Cecille for correcting this issue.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Some how my order went through after a…

Some how my order went through after a month of receiving my order. I was not at my address I was on vacation. So I had emailed them to try to ship it to where I was, but I just received my order. So with the help of Marinella & Patrick they were able to cancel my order

Thanks for all your help!!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Spartan

Spartan, has amazing customer service, and support. They truly care about their customers and are always willing to work with them.
Because of their awesome products and customer service I will be returning customer in the years to come.
If you’re looking for some great products, that really work and a customer support team that really cares about their customers along with an incredibly fast response time I’d recommend purchasing products from this company.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service Support

Customer service support (MHYCA)responded very quickly. I had a question regarding the difficulty in releasing the pump for both of the conditioner bottles I purchased. Mhyca literally answered within 5-10 minutes and assisted me with my request, and continued correspondence until it was resolved. Excellent service.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Marinella was excellent

Marinella was excellent. There was a shipping issue that was not Spartan’s fault, but she insisted on resending another package at no charge. The package arrived so quickly and it was just an absolutely amazing customer experience. They definitely impressed me and I will continue with Spartan for my personal care needs. Thank you Marinella!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Prompt Customer Service

Joseph was great at getting back to me quickly and promptly processing my request for cancelling an order that was created by mistake. I appreciate the quick response and understanding from the Spartan Team and their prompt customer service.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick Customer Support

First time ordering product. Inadvertently duplicated an item. Sent e-mail requesting deletion of item from order and credit. Matter was handled immediately by Joan from Spartan Support. Item removed from order and credit to account received. So far, so good. Let's see if the product works as advertised.

26 July 2026
Unprompted review

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