Always been a good service over the years for uniform of excellent quality. Prefer Trutex to any other uniform supplier. The products have stood up to a lot of misuse by a teenager that doesn't pay... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality shirts, wash really well! The only problem is that they are definitely not non-iron!! I have followed the washing and drying instructions and they look terrible. So, still ironing the s... See more
Company replied
We’ve been so impressed with the Trutex light blue school blouses for my 13-year-old daughter. The fit is perfect – tailored enough to look smart and feel comfortable without being too tight or re... See more
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Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... See more
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Company details
- Children's Clothing Store
- Clothing Store
- Clothing Supplier
- School Supply Store
- Sportswear Store
- Uniform Store
About Trutex
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Written by the company
- Uniform they grow out of, not wear out
Contact info
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, United Kingdom
- 01200 421206
- td@trutex.com
- trutex.com
4.3
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trutex
Hi Mrs. Leggett
Thank you for commenting on your order, and commending our ordering system and service.
Your support is appreciated.
Kind regards
David
Excellent quality school wear
Excellent quality school wear
Accurately described
Easy to use website
Excellent value for money
Prompt delivery in sustainable packaging
29 October 2025
Reply from Trutex
Hi Ronald
Thank you so much for your kind words! We're delighted to hear that you're happy with the quality of our school wear, the ease of using our website, and the value for money. It's also great to know the prompt delivery and sustainable packaging made a positive impression.
Your feedback means a lot to us - we’re proud to provide reliable, high-quality schoolwear and service, and it’s wonderful to hear that reflected in your experience.
Thanks again for choosing Trutex!
Kind regards
Elizabeth
Reply from Trutex
Hi Sharon
Thank you for your review - we are very proud of our website and ease of use. Your feedback is much appreciated.
Kind regards
Elizabeth
I wanted to like this company
Order various for size. I kept some shirts and a pair of trousers, returning the rest on sept 8th. Unfortunately I had to chase them for a refund which I eventually got on September 30th. The trousers are ok but the white shirt collars are discoloured after one wear? They have a yellow tinge to them which doesn't come off in the wash. Curious as the other shirts my daughter wears don't have this staining after a single wear. I really wanted to like them as they are UK based, but sadly if I'm let down on the first order I don't tend to order again.
8 September 2025
Unprompted review
Reply from Trutex
Hi
Thank you for taking the time to leave a review. We're really sorry to hear about your experience.
We appreciate your feedback regarding the refund delay and the issue with the white shirt collars. We’d like to investigate this further; if you're happy to share your order number or any additional details please email td@trutex.com and we’ll look into this to see what we can do to make things right.
We’re proud to be a UK-based company and genuinely regret that your first experience didn’t meet expectations. Your comments have been shared with our product and service teams so we can improve going forward.
Thanks again for your honesty — we hope we’ll have the chance to restore your confidence in us.
Kind regards
Pippa
Unfortunately just that bit too small…
Unfortunately just that bit too small. Trutex have kindly been in touch so that I may be able to organise a return.
9 October 2025
Reply from Trutex
Hi Kris
Thank you for your feedback. We're sorry to hear the item didn't fit as expected.
Just to clarify, we do accept returns, even if not faulty. Your order is still within the 30 day returns period, so we’d be happy to help resolve this for you.
Please feel free to contact our customer service team at td@trutex.com so we can assist you with a return.
Kind regards
Pippa
Reply from Trutex
Hi Julia
Delighted to hear this - thank you for leaving 5 stars on quality and delivery.
Much appreciated.
David
Very dependable delivery and quality
21 October 2025
Reply from Trutex
Hi Christine
Thank you for taking the time to leave us 5 stars on service and quality - great to hear.
Kind regards
Victoria
Order came months after being placed…
Order came months after being placed despite being told it would be 2-3 working days.
2 October 2025
Reply from Trutex
Hi Tanya
I have checked your account, and we sent email confirmation on the day you placed your order indicating the new delivery date. We are sorry the item was not available for immediate delivery, but this was dispatched as soon as it was available.
We’re currently reviewing what went wrong in this instance to ensure it doesn’t happen again. Your experience has been shared with the relevant team so we can improve our communication and delivery processes moving forward.
If you need to order from us in the future and you find that the delivery date is not acceptable, please contact our Customer Services at td@trutex.com or via the Live Chat online and we will investigate at that time to see if there is anything we can do.
Apologies again for the delay and thank you for your patience.
Kind regards
Victoria
Free refunds and lots of help from the…
Free refunds and lots of help from the team. I ordered the wrong items and they helped me fix ny error. Would recommend.
17 March 2025
Reply from Trutex
Hi Irma
Thank you so much for your positive review.
We’re really glad to hear our team was able to help you sort things out quickly and easily. It’s great to know the refund process and support met your expectations.
Kind regards
David
Good quality items
13 October 2025
Reply from Trutex
Hi Michelle
Thank you for taking the time to leave Trutex 5 stars on quality.
Kind regards
David
Speedy delivery
13 October 2025
Reply from Trutex
Hi Mrs. Whitaker
Great to hear you received your order promptly - thank you for taking the time to leave a review.
Kind regards
Elizabeth
Good quality school shirts
I ordered school shirts, very satisfied with the quality.
A very helpful size guide on the website.
Prompt despatch and delivery.
13 October 2025
Reply from Trutex
Hi Sam
Delighted to hear you found our Size Guide pages helpful and that you are happy with the quality and service.
Your feedback is appreciated.
Kind regards
Elizabeth
Reply from Trutex
Hi Evie
Thank you so much for leaving fantastic feedback on quality and service!
Much appreciated.
Kind regards
David
Order still net arrived 10 days later
10 October 2025
Reply from Trutex
Hi
Sorry to read your review this morning. I can see that your order was placed on 9th October and dispatched on 10th October, however we had some issues with our courier on this date. We sent an email to all customers who were affected by this explaining what had happened. If you didn't receive this, could you check your junk email folder and let us know if not received so we can update our records.
If you still have not received your order or should you experience any issues like this in the future please do not hesitate to contact us by email to td@trutex.com.
Please accept our sincere apologies for the delay.
Kind regards
Victoria
The service was awful
The service was awful.
My son’s school trousers were ordered with an expected date in August. Then got an email to say they would be delayed. The other date came and went with no contact until I emailed to find out was the problem and was then told there was further delay.
25 September 2025
Reply from Trutex
Hi Cathy
We are so sorry to read this review today. I have had a look at your account and I can see that our Customer Service Team emailed you a second time to advise that the order would be delayed again, which we apologise for. Could you please check your junk email for this communication.
Having said that, we are truly sorry for the delay in delivery, which is not our usual standard.
I hope you were pleased with the quality of the trousers when they did arrive, and if you wish to discuss this further please contact us at td@trutex.com.
Many thanks for your patience.
Kind regards
David
Trutex blazer…
I Bought my little grandson a blazer for starting school it was great quality it looked great on him it was well packaged great quality would recommend this company everytime
5 August 2025
Reply from Trutex
Hi Sharon
Thank you for your lovely feedback! Delighted to hear your grandson suits the blazer and that you were impressed with the quality.
Kind regards
Cath
I COULD NOT FAULT THE SERVICE IT WAS…
I COULD NOT FAULT THE SERVICE IT WAS REALLY GOOD AND FAST.
7 October 2025
Reply from Trutex
Hi Martina
Thanks so much for your positive feedback on service.
Much appreciated.
David
Reply from Trutex
Good Morning
Thank you for leaving 5 stars on delivery and tracking! Great to hear.
Regards
David
Amazing quality of uniform- this will…
Amazing quality of uniform- this will be my go to place for uniform now. Also one item was missing from my order which they corrected straight away by sending out next day delivery:)
7 October 2025
Reply from Trutex
Hi Simone
Thank you so much for your amazing review! We're delighted to hear that you're impressed with the quality of our uniform and that we've become your go-to place - that means a lot to us. We're also really glad we could quickly resolve the missing item with next-day delivery.
Thanks again for your support!
Kind regards
Sarah
Reply from Trutex
Hi Ceri
Thank you so much for your 5-star review! We're delighted to hear that you were pleased with both our service and delivery. Your feedback is truly appreciated!
Kind regards
Rebecca
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