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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, friendliness, and quick responses from the support team. Many people are delighted with the product quality, noting impressive results and a significant improvement compared to other options. The delivery service is also frequently mentioned as fast and efficient, with orders arriving swiftly and discreetly. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, specifically mentioning problems with injection kits where needles bent or broke. There were also instances where some reviewers experienced difficulties with order fulfillment, including delayed communication, incorrect dispatches, or products not being delivered. A small number of people also expressed dissatisfaction with the refund process after returning a product.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many consumers praise the product's quality,... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the customer service as... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the swift and discreet... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product's effectiveness, with... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never purchased MT2 from Trutan before, always bought from another supplier. I haven't placed an order yet but will be about a month before my hols. I must give credit where it's due though.... See more

Company replied

Rated 5 out of 5 stars

I'd give 10 🌟 if i could. Been using TruTan a few months and I'm delighted with the results. I've had no side effects which is a bonus. Delivery is always super fast. Obviously customer service a... See more

Company replied

Rated 5 out of 5 stars

I've bought melanotan 2 products from this company for over a decade and I have nothing but praise for them. The products are very effective,safe and excellent value for money. Furthermore every order... See more

Company replied

Rated 5 out of 5 stars

Just wanted to write a honest review after using these products for over a year now, they work amazing ! After using other supplies I just wasn’t getting anywhere. 100% trustworthy website to use. Cu... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

The UK and Irelands favorite place to Buy Melanotan 2 Tanning Injections and MT2 Nasal Spray from UK Suppliers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Product

Greaaaaat product!!! they where wraped very secure and made my skin well tanned. Very fast shipping to my country (Germany) and the customer service answers extremly fast and nice. I hope the shop will last forever.

30 November 2021
Unprompted review
TruTan logo

Reply from TruTan

Hi Jay, thanks for the great review and the kind words, our new EU depot is working great and orders are being received without any issues caused by Brexit. Thanks again for the great review.
Paddy

Rated 5 out of 5 stars

Highly recommend!

Great company with awesome customer service. Placed an order with them last year and again recently - product is just fantastic! Thank you Trutan team.

9 November 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Blake.
Paddy

Rated 5 out of 5 stars

Legit

Been a customer since earlier this year. The product is spotless and delivery to germany is aprox. 4 days. They always answer the mails asap. You have won a lifelong customer!

5 November 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the kind words and the great review Boglil. The new EU hub for EU orders seems to be working great. Thanks again...
Paddy

Rated 5 out of 5 stars

Ordered from here after being let down…

Ordered from here after being let down and ripped off by another company, got the order very quickly in Spain (3 days from ordering), I was kept fully updated with emails step by step, results are great. These guys are genuine 5 Star in every way.

29 October 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and the kind words Gemma, WOW 3 days to Spain! Our new EU hub seems to be working great for inside EU deliveries.

Rated 5 out of 5 stars

I absolutely love this product they…

I absolutely love this product they make me have a lovely tan. But with the last lot they made me feel very sick which has made me stop wanting to have them. Anyone have any advice/tips? Because I don’t want to stop takin them :)

14 October 2021
Unprompted review
TruTan logo

Reply from TruTan

Hi Lisa
Try either taking an antihistamine tablet about 20 mins before this helps a lot of people, or, you can micro dose (by taking half the amount or diluting the solution more) again some people find this works for them, either way after 3-5 times the nausea should subside once the solution is in your system. If you want to drop us an email direct at truanuk@gmail.com if you need anymore tips so we can get back to you faster.
Paddy

Rated 5 out of 5 stars

Best in the business

Fantastic service delivery was super quick & I’m so excited for the results! Thank you for this game changer!

18 September 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the kind words and great review.
Paddy

Rated 5 out of 5 stars

TruTan is a good company

TruTan is a good company, very efficient and very helpful. Paddy is a professional who always responded to my enquiries with sound advice. I've been using the product only a week and I've noticed the difference. I'd recommend this service; it does exactly what it purports to do.

24 August 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Michael
Paddy

Rated 5 out of 5 stars

been using them for a long time

been using them for a long time, last order arrived in Cork just over a week from bein posted, not there folt my auntie anne sent somthin from kent a month ago and never arrived. All ways get the best tan all my girls say i look grate.

26 July 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the kind words and great review
Paddy

Rated 5 out of 5 stars

USA Shipping

I haven't tried it yet, but as far as the shipping goes - shipping to the US takes about 5 business days (which is really not bad at all). My mother-in-law & I are trying this out together & seeing all of the positive reviews are making us excited!

EDIT: finished the starter kit last week (waiting for another round), it works amazing! No sickness from us, we take it at night & are a little darker in the morning.

25 May 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review...

Rated 5 out of 5 stars

Top quality product and incredible…

Top quality product and incredible customer service. Staff are very informative and helpful (they even emailed me on my first order after I made a mistake on my delivery address and didn’t realise!) I couldn’t recommend TruTan enough!

22 May 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words!
Paddy

Rated 5 out of 5 stars

No bs, just g2g

I ordered some mt2 to Norway, who is known for having some of the strictest toll customs in the world. Ordered Wednesday and got it today!! (Monday after) cant wait to try these mt2 out!! Thank you trutan, I will come back ;D

10 May 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review Ola

Rated 3 out of 5 stars

Made an Order today

Made an Order today , but I’ve not had a confirmation email for my order. Tried to log into my account on trutan but keeps saying my email address is wrong.
Luckily I screenshot my order number and payment.
Tried to email them but it keep declining.

9 May 2021
Unprompted review
TruTan logo

Reply from TruTan

Hi
The initial email is sent out manually and may take a little while to be sent, after that the emails are automatic, however, please note these sometimes go into junk mail. I've just checked with the processing team and they will be emailing you shortly. If you could email us on trutanuk@gmail.com and advise which email you were using to contact us on that would be great.
Thanks and apologies for any concern caused.
Paddy

UPDATE: Order was placed after close of shipping time on the 9th, order was shipped on the 10th and delivered on the 11th....

Rated 5 out of 5 stars

These are an amazingly brilliant…

These are an amazingly brilliant company , paddy who runs it looks after me amazing. I messed up a delivery address so ordered again asa good will gesture he doubled my order little legend . Been using them for as long as I can remember and always here in two days . Will always stay a loyal customer. Cheers paddy

5 May 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the kind words and great review Charlie.
Paddy

Rated 5 out of 5 stars

Efficient & Easy!

Great service. Ordered at 14:00 and it came next morning, best prices around too and purity. Ignore that 1 bad review, great company and service always reply to emails quick! Keep it up guys x

20 April 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the kind words and great review.
Paddy

Rated 5 out of 5 stars

Excellent communication x

Excellent service very quick postage and staff amazingly helpful thank you paddy 👌💯xxxx

2 April 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind word Joanne.
Paddy

Rated 5 out of 5 stars

Was a bit weary about ordering from…

Was a bit weary about ordering from here,but needn't have been top company and super fast delivery
Thank you so much and don't hesitate in placing an order they are legit
Good stuff 😃

31 March 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the kind words and great review Shane
Paddy

Rated 5 out of 5 stars

Outstanding product and service

I have ordered from this company twice now. Once in October and again just now.
So far there have been no issues with ordering, items are dispatched quickly and when I had questions they were responded to the same day.
As for the product....I have very pale, hard to tan skin. If I go on holiday for 2 week, I use a 60 minute tanning session on the sunbed before I go and I still burn. Any tan I achieve is gone within a couple of weeks.
I used this product daily for 14 days. After 4 days I went on the sunbed for 6 minutes every 3 days. After the 14 days I reduced both injections and sunbeds down to once a week. I have never achieved the tan that I had. I would go so far to say I was a little too tanned for winter.
Due to being in lockdown I have not been able to go on a sunbed since the end of last year. I still have a little bit of the tan left which would not have happened without this melenotan 2.
I did not have any adverse side effects, I did add 1.25ml of water to the injection and I administered it before bed. I didn’t experience any sickness but I did loose a little bit of weight (I also went through a breakup at the same time so I can’t be certain this helped with the weight loss).

Overall this product is great, it does what it says it is going to do and probably more than you’d expect

29 March 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the fantastic review Kathy

Rated 5 out of 5 stars

☆ Great ☆

My orders always arrive really quickly. I Get brilliant results from there products. They have Great customer service too. Thank you ♡

26 March 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Katie

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, Paddy was incredible when there was a minor problem was sorted within minutes, thank you so much!!

26 March 2021
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review Amelia, I will pass your kind words onto Paddy.

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