TrustID Reviews 

Very good software
User friendly
Reliable customer support
I recommend !

Just an awful user experience - have tried and failed to use the face scan obligation for nearly an hour, many dozens of attempts. Finally it works - at an angle where I'm staring straight into a fluorescent light in the ceiling - but that apparently fails a "liveness" check, which is something we're only told hours later. Companies using the service shouldn't ask if their client customer service is good - they should ask the people they force to use the service if it works in 5 minutes or 500.

The person I spoke to on call, Ruth, was really lovely and patient. She guided me through the entire process and helped me what documentation I needed and gave me other additional information. I really appreciate the help and she deserves every praise out of this interaction.

We've used TrustID for a few years now and I can't fault them. The customer service team are brilliant, and Tamsine has been incredibly helpful in resolving an automation issue we had.

Ruth was fantastic, a great help and went above and beyond with a resolution to help support me as a client (B2B) Friendly and professional throughout and super speedy responses

Easy to use but very temperamental. Took 6 attempts. Chatted with a very helpful Support Technician who confirmed they had received my submission.

I was helped by Tamsine, she was extremely helpful and resolved my query very quickly, and she was polite and professional throughout.

I contacted TrustID's support team with a few questions about a software integration and their colleague Blessing was very helpful in providing the information that I needed in a timely way.

Kristine was brilliant, always comes back to me in a timely manner.

Kristine was so helpful and answered all my queries and more. An absolute credit to your business!

TrustID has quickly become a required service, taking the pain out of compliance and ensuring accurate records for audit trails and reporting.
The team at TrustID are always incredibly responsive and helpful, especially Blessing and Ben who have answered every query I have raised and solved every problem with swift efficiency.
If you are not using TrustID yet do yourself a favour and start now - the ROI is priceless.

Trust ID makes tenant identity verification quick, simple, and efficient. It has significantly streamlined our onboarding process by reducing manual checks, minimising back-and-forth with applicants, and saving our team hours of admin time. The platform is straightforward to use, reliable, and gives us greater confidence that ID verification is being handled properly and securely. A very useful tool for any letting agency managing tenant applications.

Good solid service - and great customer support.

I was experiencing log-in issues so contacted Trust ID. I received an email response from Blessing, who was very helpful and manually re-set my log-in. I was therefore able to access the system quickly again. With thanks.

Speedy response

I met with Ruth, and she was very responsive throughout our email exchanges. She was also helpful in ensuring I received the correct information I needed. In addition, she followed up with an email after our meeting.

Biggest load of rubbish ever. Three times in the last two years I have tried to get myself verified and three times I've had an email requesting verification. No more. I will come to your office in Reading and you can sort it then.

Gets to the upload screen and then dies - no option to upload or refresh, just to restart and commence the loop again.

It was my first time using an online ID verification, and what a shocking experience it turned out to be. Maybe my poor connection, small camera, and bad lighting were partly to blame, but TrustID never informed me of the issues—something that should be easy for an AI service. I uploaded hundreds of photos and made many video clips that never completed, and even when they did, the encrypted image identification wouldn’t upload. Six hours of my time completely wasted.

The worst IDV app I've ever used. If you want to keep your customers don't choose these cowboys