Truss Financial Group Reviews 60

Very professional

Well where to begin...This was the single worst business transaction ive ever encountered in my entire life. Was told the process would be 3-4 max ended up being close to 8 weeks and thru no fault of mine. Every single (literally ) step of the process was botched by you. I'll list just a few of the many issues we faced
- routinely had calls or emails either not answered or answered a day or two later
-weeks after you had the documents requested from my accountant you inform me my accountant didnt have the required credentials and I had a pay for your accountant to take over and provide the necessary documents. (Why couldnt you have told me this sooner again you had the docs for weeks)
-Our closing date was postponed 3 times due to issues and problems on your end
-I asked for escrow to be removed and THREE times you sent me disclosure documents with escrow on there as if we had never talked about removing it.
-The Cherry on top...on our CLOSING date after multiple mistakes that kept prolonging the process, you inform me that because I was married they had to redo the loan docs to include my husbands signature. Needless to say you had requested my marriage certificate WEEKS before. You had known full well i was married.
-3-4 WEEKS after you had received my insurance declaration page you casually inform me that the policy was not up to the required standards and needed to be cash replacement. Not only did i have to cancel my existing policy but I lost a 750 dollar deposit i had given. I had to get a new policy altogether, again further delaying the process. Perhaps give all the details required on the policy in the beginning of the process not at the end.
These are but a few examples of how badly you handled this process. There are more. I understand the many items required to process a loan, however, I dont understand the fact that every week a new fire was discovered that i had to put out when you had the information in all these instance for weeks. There was zero efficiency nor sense of urgency nor any regard for customer service or satisfaction. It seemed like there was no accountability for anything. Honestly felt like you all were doing this for the first time.
Heres where you really caused me ALOT of harm. My purpose for securing this loan was to buy a business. I had given a deposit and had a firm date to close and pay the balance. I defaulted on that date and lost a very significant portion of my deposit to the tune of $5,000 because i had counted on a 3-4 week process not an 8 week process. Not once did anyone reach out to me to apologize for the NONSTOP errors and delays on your part. I tried so much to remain calm despite my extreme frustration. Ultimately I sent an email with my complaints, which i was fully aware would fall on deaf ears, which it did as mistakes kept happening. Honestly, If i could give negative stars i would. My husband ( who is a well known physician in our community and knows many people) and I will make sure to let everyone we know who is looking for a loan to NOT EVEN THINK about using Truss financial. Honestly you should be ashamed to put a customer thru the anguish you put us thru with this process not to mention the amount of money we lost due to your UTTER INCOMPETENCE.

Great communication by real nice people looking to help me through the process.

Fast process, great customer, very responsive… over all excellent experience!!!

I've talked with Garrett multiple times in the last few years but it was never the right time. Each experience with Garrett was informative and he took the time to talk and explain things even when it hadn't worked out the last time. For this transaction, we were finally ready and Garrett moved us through the process like the expert that he is. Thank you!

Very easy process, fast funding. I’ve been through this process with multiple lenders and this is by the easiest one so far.

Ethan Ho is so great to work with....A gentleman and a scholar!

Christian & Betty were fantastic communicators throughout our refinance process and I was impressed with the speed of the process and ability to work through questions as they came up. Highly recommend!

Great to work with, process was very simple and straightforward. Very professional and always very responsive

Christian was very helpful and professional throughout the loan process

This was so fast and easy . Great rate. Did it all from my computer. Hayden was awesome. His communication was very prompt and easy to understand. Thanks so much I had a wonderful experience

I absolutely love the service I received throughout this whole transaction! From beginning to funding it has been a complete pleasure doing business with all of you!!

I had an outstanding experience working with Truss Financial Group to secure my HELOC. What really sets them apart—especially for investors—is their fully digital process. Everything was handled online, from application to closing, which made it incredibly efficient and convenient without sacrificing communication or transparency.

As someone who values speed and the ability to move quickly on opportunities, their system made a huge difference. There was no unnecessary back-and-forth or delays—just a streamlined, investor-friendly process that actually delivers.

The team was professional, responsive, and clearly understands how to support investors who need access to capital fast. They kept me informed every step of the way and made the entire experience smooth and stress-free.

If you’re an investor looking for a modern, efficient way to access equity, I highly recommend Truss Financial Group. They’ve built a process that truly works for today’s market.

I like to say thank you. You have a great team. I was encouraged to ask if I needed any help, which I did, and was impressed with the quick responses, and the helpful tips when I wasn’t sure of what to do at times , but most importantly, closing was less than thirty days, and would have been sooner if I didn’t drag my feet in the first week. I’m also happy because the initial estimated loan amount, and interest rate stayed the same. Great job. 👌

Ease in applying, and getting all the items needed for a quick closing

All went very smoothly