Truly Experiences Reviews 624

Vanessa has been incredibly helpful in securing our booking a real tribute for your company and will be a major important employee for your company, please ensure you steer and reward her efforts continuously she is a very special young lady that will enhance your business incredibly.

Excellent quick and efficient service from Ellen. No hassle from start to finish. Highly recommended!

Am I the only person who is unable to find the online Chat icon on their website, even though the recorded message you get when calling them asks you to use it to be connected to the appropriate service agent?

A delayed COVID present was finally booked by me - a lunch at the Shard, London. All was well until somebody turned up the heat. Yep - we had booked on the hottest day of the year (ever!) and, being over 70, did not fancy travelling by tube into London. I felt I had to cancel at the last minute. Truly Concierge were great, and we managed to book a later (cooler) date. Their understanding helped me turn a potential disaster into a comfortable, relaxed day.

Excellent customer service.

An amazing experience! The place was easy to find and super cute. All the staff were fun, kind and most generous.

The flight of champagnes were excellent, along with the charcuterie board of meats and cheeses.

We visited again before viewing Lion King (right across the street). Their communication was also perfect.

We will definitely be back. Thanks again. 🍾🥂

As I've said in my feedback email dated 21 July, my wife and I really enjoyed our conducted tour of Westminster Abbey and our Guide, Katie, was superb. I did raise the point about the meeting place and the fact that nobody from the Abbey knew about meeting Guides. I found the instructions on the meeting place and they were clear. However I would suggest that they are made more prominent on the order confirmation email or on a separate email.

CRAP CUSTOMER SERVICE. i Cancelled a gift experience with Virgin as a result of their terrible customer service only to buy one from Truly and find equally bad customer service. In fact no customer service at all. Just a BOT.... short for 'bottom' I assume.
I am waiting for the emailed gift certificate which was indicated to be in a short while after purchase. Some hours later I am still waiting. I am also waiting to print the email out when it arrives so I can go to the event and present the certificate as my gift. Whats the point of having an email certificate when it's slower than pigeon post !
If I don't get it soon I will cancel it.

Made an earlier booking via 'Truly' that was premature, they remembered to amend and rebook on my behalf at the right time without any prompting, very impressed.

Incredible level of service and happy to change by booking once I realised it was on the same day as the train strikes. Excellent efficiency and it was a 'truly positive experience'! Ellen was a star.

My gift card had expired so I got in touch with Truly and they responded really quickly (within 2 hours!) and sent me a gift card for the same value to use at a later date. Great service.

Excellent service with assisting in booking me in last minute. Thank you!

Haven't had the experience yet, but great service from the team in accommodating our fairly awkward requirements, including experience and date change!

Ellen at Truly Experiences stepped in when I was unable to get any response on line and wrote an email.. after that all went incredibly smoothly, brilliant turnaround on requests and they provided a delightful experience for us.

Absolutely terrible customer service, I chose to add experiences from this website to our wedding gift list, as we already have most thing and thought that experiences would be a great option.

WORST DECISION EVER - we have so far had to of the experiences bought by guests so we have tried to book them in.

For 1 we got an email telling us they the company for the experience had chosen not to renew there contact with them so it was no longer available, but they didn't tell me which experience was not available.

He finally came back to us to tell us it was the meal at the hinds head, but they still have experiences available for this company on there site - but the other company for the other experience is no longer listed but we are still to get any confirmation regarding this experience even though the booked date is less than 2 weeks away.

You cannot speak to anyone only there pointless "chat bot" who can never put you through to anyone. And they never respond to your emails with any sort of helpful correspondence.

Ellen at Truly Experiences has been so helpful to find us dates and times that work for our experience and she responds so quickly. Great service!

Truly do truly go above and beyond. Excellent service when I had to cancel and rebook. Thank you Ellen!

Very efficient and friendly response from Jian. Can’t fault the service.

The customer service team at Truly Experiences / Truly Concierge is excellent. I was given a gift just before lockdown which we couldn’t take, then expired, but Truly Experiences responded immediately, were understanding & friendly, & offered me another experience. I then messed up the booking (my fault!) but again they immediately responded & helped me sort it, then checked everything was ok & I was happy. The booking I’ve made is great value & a place I didn’t know about but looks amazing. Vanessa & Maria at Truly Experience were particularly helpful & courteous.
The range of experiences on offer is very good too. Would recommend this company, & definitely use again.

Have tried to redeem a certificate by making a booking but after 3 emails to the Concierge Team and more than a week's wait, have still not got back a reply. Have also tried to call on the number given hoping to speak to an actual person but is answered by a recorded message that directs you to their live chat on their website that doesn't exist. It really does feel like you're dealing with a Black Hole and not a well-staffed company. Would not recommend this company to anyone