Truly Experiences Reviews 624

Ellen and her colleagues were excellent in dealing with unexpected changes to our availability. Communication was very good, with each point in my emails being addressed quickly and efficiently. At all times the approach was to find solutions rather than to see problems.

So impressed with this company . I bought a voucher for lunch at the Shard during lockdown . I realised it had expired , and they very kindly extended it to a later date or offered me the amount back to a gift certificate . I have struggled to make the date , so e mailed , and they have put the money back onto a certificate to use at a later date . They were so helpful . Would highly recommend this company .Excellent customer service .

Great customer service that makes the experience super easy to organise. They are super friendly and do all the work for you to make it as easy as possible- all you have to do is show up!

With the help of Jian Baltazar, I managed to get the date that I wanted to the occasion! Really grateful for the quick responses - so thank you very much!

Jian was an absolute star. Very accommodating and friendly. Thank you!

We had to rearrange our lunch booking. Thanks to Ellen and her team, we can now look forward to visiting The Goring in London.

Very quick response and some amazing experiences on offer. Ellen was super efficient with my booking

Simple and easy booking process, customer services were very attentive.

Vanessa was super helpful!! Can’t wait !

Really great customer service. Jian has been so helpful in booking me on a painting class, which I received as a birthday gift. I have a really busy schedule as I travel often at short notice for work so have had to reschedule a few times. Jian was so patient and helpful every time I needed to reschedule and always was friendly and responded quickly. Thanks, Jian!!

Following the unexpected death of my Uncle, Vanessa helped to transfer a gift for him to a gift card so that the experience could be taken at a later time. She was sympathetic and helpful throughout.

Ellen has been a great help. Prior to speaking to her I was quite frustrated and disappointed that the experience I had been gifted had been removed and I was unable to speak to a human!
Ellen took me through all the options available and made the booking for me.
Thanks Ellen; you’ve been great! 😊

Vanessa has been so helpful, every time I have booked my experience there has been an incident where I've had to cancel. Each time everyone I gave talked with has been fantastic.

Excellent service, very responsive and flexible

Just wonderful and first class service from Vanessa. Organised down to the last item. So pleased and can’t wait.

The service and attention to detail I received from Ellen at Truly Concierge was simply outstanding. Nothing was too difficult for her as she helped change our two experiences to gift vouchers (we were unable to use them due to my spouse going into hospital). Thank you, we really appreciated all the help and support we got.

Amazing experience at the shard for lunch. It was arranged very quickly and efficiently. Thank you :)

Very smooth booking process
Vanessa - Truly Concierge was very helpful and friendly and we have now successfully booked our Bottomless Afternoon Tea on a suitable date for us.

Fantastic services from Jian. Really, really really helpful after we needed to re-arrange a booking due to difficult circumstances. Very much appreciated.