Truly Engaging Reviews 699

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I wish I didn't have to be writing this but I am so disappointed. The process has taken over a month and I still don't have my invites. Their process is clunky and slow if you want to do any sort of c... See more

Rated 5 out of 5 stars

Paper was high quality. Pictures were sharp and focused. Everything showed up early. All around, great experience!

Rated 5 out of 5 stars

The invitations were easy to create! TE has so many beautiful templates to choose from and was fun to find our vibe. We were able to match our save the dates. Everything arrived swiftly, boxed lovely... See more

Rated 5 out of 5 stars

We absolutely loved our invitations and so did everyone else! We had a fairly large wedding with 200+ guest so finding a beautiful invitation at the right price was key for us and thankfully truly en... See more

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3.9

Great

TrustScore 4 out of 5

699 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing! 10/10 would recommend

Website is easy to navigate, a variety of options, anytime I had questions, someone responded very quickly, and free samples are always a plus if you are unsure of choices. I ordered save the dates, wedding invites, and wedding signs from here and no complaints, loved all of them, terrific prices (with the almost always running discount), and would recommend to everyone.

2 October 2022
Unprompted review
Rated 5 out of 5 stars

The save the dates look great

The save the dates look great. Exactly what I expected! I also love that I received free samples of different types of cards and invitations with my order so I will know what to expect when I use Truly Engaging in the future. I highly recommend this company!

30 September 2022
Unprompted review
Rated 1 out of 5 stars

Is this company still in business

Is this company still in business? I have called since Tuesday and the voicemail says the office is closed but office hours are from 9am to 4pm central time. I have called between 9am & 4pm central time and I still get the same voicemail.

12 October 2022
Unprompted review
Rated 2 out of 5 stars

Ordered save the date magnets

Ordered save the date magnets. The picture that printed was wayyy darker than the pic I uploaded and the proof that showed on the computer. I contacted them and they gave me some BS explanation about the computer being illuminated and creating a brighter version than what printed. I've printed many things both personally and professionally and they were just full of it. They offered to send me a redone sample and if I wanted to print those they'd offer me them at 50% off. Mind you they never refunded my original order. The reprint came - they sucked all the color out of the photo making the sky go from blue to white/gray. It looked horrible. I requested a discount on the original set which they refused to provide. I will never do business with them again. I ended up sending the originals out bc I did not have another 3 weeks to wait to reorder from another company.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality!

I am so happy!! Everything turned out amazing. Super easy website and extremely fast shipping time. The invitations are gorgeous.

27 September 2022
Unprompted review
Rated 3 out of 5 stars

Invites and envelopes were great but…

Invites and envelopes were great but once you start ordering other things… not worth the money, I’m embarrassed for what I paid for this table top sign. Should’ve taken my ruler out on this one and looked closer at how they actually want you to display it.

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Love them!

Created our save the dates from Truly Engaging and they were amazing! We went with a magnet and the quality was great. It was also super helpful to be able to get free samples first! Very pleased with this website and will be using again.

2 September 2022
Unprompted review
Rated 5 out of 5 stars

Unplugged Ceremony

From designing our “Unplugged Ceremony” sign, delivery and overall quality, we were extremely impressed with Truly Engaged! It was thinner than expected, not much thicker than card stock. It was shipped in a double layer of cardboard with special instructions to not bend. It arrived with no flaws & was perfect for our big day! Double sided tape to secure sign was provided and directions included for securing sign.
I wish I could attach a photo of how perfect it tied into our venue, but you’ll just have to take my word for it!

1 September 2022
Unprompted review
Rated 1 out of 5 stars

Customer Service is lacking!

I am appalled by this company's customer service. They pride themselves in productions quickness and 24/7 but their customer service is not so if you place an accidental order on the weekend no one is available to assist nor do they apparently monitor or take into consideration emails sent to them within timing of order placed to get help. Also called first thing in the morning to get assistance since I understood they were closed on weekends but to receive such unhelpfulness and told it was already printed even though I chose for it to be reviewed clearly is a sign of unclear deceiving wording on their website. Be extremely cautious when ordering clearly cheap discounted prices mean cheap unfair customer service. Managers name that was unwilling to assist me other than to still pay a additional discounted price for another order was Mercedes W was unwilling to give a full last name. I would not recommend this company hopefully the owners/operations managers of this company can improve their customer service

22 August 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Celeste,
We apologize you accidentally approved and placed an order with payment. We try to accommodate as many requests as possible, unfortunately your order had already passed the printing stage so we were unable to cancel. Glad you were able to speak with the manager who was able to provide discounted options for a new order. We trust the order will match the quality of your beautiful save the dates. Thank you for providing your feedback and we wish you all the best in your new married life.
Jen
Truly Engaging

Rated 5 out of 5 stars

LOVED my wedding invitations

I LOVED my wedding invitations! I loved being able to personalize my information with the template I selected. SO many options to chose from- layouts, fonts, colors, and easily able to edit. The invitations mailed quickly and they provided extra invitations and different stationary examples for future orders. I received lots of compliments on my invitations. Totally recommend :)

8 August 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Kayla,
Congratulations to you both!! Thank you for sharing how much you liked your wedding invitations and for the 5 ★ rating. We are so happy you choose us to be a part of your wedding journey.
Enjoy this magical time,
Jen
Truly Engaging

Rated 2 out of 5 stars

Bring Magnetstreet back if it means better customer service

I am not sure what happened when Magnetstreet changed to TrulyEngaging, but the designers have become rude and condescending. I can accept there is something wrong with the artwork I sent but an email saying the artwork was unusable and no description of the problem is not helpful. Neither is the PDF with images and no instructions. We are also now being up-charged ($25) for design requests that were free before and then when they did design them, it was full of errors and poor graphic design technicalities (words overlapping images, misspellings, wrong names, etc.). I hope things improve or I'll need to look elsewhere.

5 August 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Kristi,
Glad to see your orders are in production. Most design requests are FREE however, graphics will need a graphics fee moving forward to "hand type" in any custom college teams such as NDSU, that is not offered online.
Thank you for your business,
Jen
Truly Engaging

Rated 5 out of 5 stars

I love the quality of their products…

I love the quality of their products and the selection of designs. We have not had the wedding yet but I am so excited to see how our signs look on that big day!

28 July 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Victoria,
Thank you! You made our day with this delightful 5 STAR review. Wishing you both a happy married life! Congratulations!
Jen
Truly Engaging

Rated 5 out of 5 stars

User friendly and so many options!

So easy to navigate through the website and customize your dream invitation suite! So many options and absolutely in love with my wedding invitations!

27 July 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Rebecca,
Congratulations! This is such an exciting time for the both of you and we are so happy you LOVE your wedding invitations!
Jen
Truly Engaging

Rated 1 out of 5 stars

Cumbersome Complaint

I was so excited to try their products. Unfortunately, after hours of trying to align my text and trying to get the website to work I had to give up. I used the help and had two other people trying to navigate. The website was cumbersome to use and not worth my time. Very disappointed.

26 July 2022
Unprompted review
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Reply from Truly Engaging

Maesen,
Thanks for reaching out, so sorry you had trouble with the website. Please call us to help navigate 800.788.8633
Wishing you peace,
Jen
Truly Engaging

Rated 4 out of 5 stars

Paid for fedex overnight but only received item on wedding day

We placed an order after getting consultations with the live chat promising that we would be able to receive our wedding signs and seating chart if we paid a Fedex overnight shipping for $40. However, we only received the items one week after (the morning of the wedding day). It was an extremely stressful day but I guess they still made it for my wedding which I am still thankful for.
Appreciate the help of the customer representative though, they did what they could to assist on the matter. Thanks!

26 July 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Jasmine,
Congratulations! We do our very best to accommodate tight turn around times, glad you had everything you needed on your wedding day.
Wishing you the sweetest marriage.
Jen
Truly Engaging

Rated 5 out of 5 stars

Highly recommend!

Truly Engaging was an upmost pleasure to work with! I had save the dates made and after all the ups and downs they took very good care of us! I highly recommend and I will be purchasing my invitations from them.

23 July 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Valerie,
Congratulations on your engagement! It's our pleasure to help navigate your wedding stationery. Thank you for the wonderful FIVE STAR review of your save the date and interaction with our customer care team. Let us know how we can help you with your other wedding stationery needs. Wishing you a wonderful married life!
Jen
Truly Engaging

Rated 5 out of 5 stars

Magnet Save the Dates

We were set on getting magnet save the dates and I LOVE THEM. The quality is so great! Highly recommend!

22 July 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Andrea,
Congratulations to you both on your engagement! How exciting to be planning your happily ever-after ♥ We LOVE your 5 STAR review. Thank you so much for recommending us to other couples looking for save the dates. We are a small women owned company and take great pride and effort to make your wedding stationery look its best in print.
Wishing you both a wonderful life time together,
Jen
Truly Engaging

Rated 5 out of 5 stars

10/10

This website is great. They have excellent variety of choices, amazing quality and really good pricing.

22 July 2022
Unprompted review
Truly Engaging logo

Reply from Truly Engaging

Sara,
Congratulations to you both! Thank you for stopping by and leaving an excellent review, 5 STAR rating & 10/10! Delighting beautiful friends like you is what brings us so much joy.
We hope your future together is filled with lots of love and laughter,
Jen
Truly Engaging

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